Vietnam, March 2022, Mobile Network Experience

In our latest assessment of the mobile network experience in Vietnam, we see a two-horse race between Viettel Mobile and Vinaphone. Viettel Mobile wins four out of ten awards outright — Games Experience, Voice Experience, 4G Availability and 4G Coverage Experience — and shares the top spot in Video Experience, where it statistically tied with Vinaphone. But Vinaphone reigns in the Download Speed Experience, Upload Speed Experience and Excellent Consistent Quality categories. Vinaphone also jointly wins the awards for Availability and Core Consistent Quality alongside MobiFone.

Opensignal found the mobile network experience reported by our users in Vietnam is characterized by large extremes. While Viettel Mobile and Vinaphone stood out among their competitors, Vietnamobile fell flat with scores averaging far below the competition in most of our award categories.

Earlier this year, Vietnam announced plans to issue licenses for commercial 5G services in 2022, starting with Hanoi and Ho Chi Minh City, then later expanding to several urban areas and high-tech industrial zones. Currently, Vietnam’s three national operators — MobiFone, Vinaphone and Viettel Mobile — have piloted 5G in 16 cities and provinces.

While these three operators have agreed to share network infrastructure and deployment costs for future rollouts, MobiFone proposed only sharing 5G infrastructure among carriers in remote areas with low demand to facilitate cost-saving. As the operators are looking to commercialize 5G over the coming years, 4G and 3G continue to play a vital role because these are mature mobile technologies to which consumers spend most time connected.

In this report, we’ve analyzed data gathered in the 90 days (from December 1, 2021, to February 28, 2022) to compare the mobile network experience of Vietnam’s four national operators: MobiFone, Vietnamobile, Viettel Mobile and Vinaphone.