Top 319 Tampa Electric Reviews
Original review: Feb. 2, 2020
I have been a TECO customer for over 26 years. I am never ‘really’ surprised at their tactics and lousy customer service. As a community Tampa deserves much better. If this company had competition we would see them doing things like a phone text informing us that there is a pending shutoff. Customers could have paperless billing. Customers would know in real time of any billing or excessive usage issues.
I have relatives in other areas where their electric service has options. Amazingly, unlike TECO, they experience a level of customer service that’s actual humane. No trickery. They message your phone 72 hours before shutoff. In case you missed that notice, they tag your door, instead of shutting you off, giving you one last chance to avoid it. Unlike TECO, it appears that they are NOT trying to profit from shutoffs. They care about their customers because if they mistreat you, they could lose you. No surprises or trickery. No excuses why they don’t have up to date practices. TECO does not have up to date practices because it’s not in their best interests. They create the laws behind most consumers’ backs. They have the power and control of our lawmakers in their pockets. Fairness will only be present with competition.
We must not accept this poor behavior any longer. We must begin the process of allowing this electricity market its due right. We must allow competition to enter this marketplace. It must be legislated in. Please contact your lawmakers or change can never prevail. TECO are the police, Mayer, judge and jury all wrapped up as one. It’s high time this injustice ends!!