T-Mobile Network Experience

If you received a T-Mobile SIM in the packaging shown below, please follow the enclosed instructions or visit www.sprint.com/sim to activate.

If you need additional support, visit a T-Mobile store, chat with us online, or call us at 888-211-4727 (or dial *2). We’ll help you through the process.

If you don’t have a T-Mobile SIM, you can order a free SIM.

I received a T-Mobile SIM with my phone order. What do I do?

Please contact us before inserting the T-Mobile SIM or carefully follow the instructions on Sprint.com/SIM. If you’re upgrading your device you can go to sprint.com and follow the Device Swap flow.

• If you added a new line, go to sprint.com and follow the SIM Swap flow.
• If you need assistance, please visit a T-Mobile store, chat with us online, or call us at 888-211-4727 (or dial *2) to help you through the process.