The Electric Jack

Shipping and Handling charges are based on the following criteria:

-The delivery option you choose

-The weight, size and dimensions of your items

-Your shipping preferences

-Orders are normally shipped via UPS or USPS

We do our best to accurately estimate when items will ship from our facilities. Estimated shipping dates are based on several factors, including your destination address and how quickly we can obtain and assemble items for shipment.

Estimated Delivery Time

1-3 business days for the order process

1-7 days transit time for U.S. Continental shipments

5-30 days transit time for International shipments

Occasionally an item may be oversold. If this is the case, we will fill the orders on a first come, first serve basis.

Backorders

If for some reason an item on your order is temporarily out of stock, you will be notified via phone or email. If you have multiple items on your order, you will have the option of having the “in stock” items ship and the “out of stock” items will be backordered for you. As soon as the backordered item arrives at our warehouse, it will be shipped and the appropriate shipping charges will also be applied. We continually seek updates on backordered items and update your order status until the backorder is filled. You must notify us to cancel a backordered item, or you will be responsible for sending it back to us and a 25% restocking fee will be applied to your return.

Damages

All German Motorsports packs all merchandise carefully according to the shipping carrier’s guidelines, in order to prevent damage during shipment. Nevertheless, damage may occasionally occur in transit. Please inspect your package(s) immediately prior to accepting delivery. Before signing for your package, make sure the box or packing tape has not been damaged. If the package looks like it has been tampered with or damaged during shipping, do not sign for it! Damages and evidence of tampering must be reported to All German Motorsports and to the shipping carrier immediately. It is extremely important that the contents of the shipment be thoroughly inspected upon receipt for the shipping damage. If damage is observed and found, simply refuse the package due to the damage. If you happen to sign for the package and notice the damage after the fact, contact us immediately.

We will respond within 24 hours and will guide you through a return and replacement process.

Returns for Refund or Exchange

All German Motorsports product returns must be accompanied by a Return Merchandise Authorization (RMA) number. You can request an RMA number by sending us an e-mail to [email protected]. In your email please include the following:

-Order number

-Reason for returning

-Your full name

-Date of purchase

-Phone number and e-mail address

RMA number(s) expire 7(seven) days after they are issued. Items returned without an RMA number or using an expired RMA number will be refused.

Note: Separate RMA numbers should be obtained for different orders.

General Return Guidelines

Within 5 days of receipt of your order, you may return products that:

-Are in their original packaging/unopened

-Have original manufacturer information

-Are not damaged

-Do not have missing parts

-Is in re-sellable condition

-Has not been used

All non-defective returns are subject to a 25% re-stocking fee ($15 minimum).

All return freight charges must be prepaid by the customer. There are no refunds on freight. The cost of shipping will be credited only in those instances where the return is a result of our error. All returns are ONLY for store credit or an exchange for items equal or lesser in value. If your return results in the need for a replacement, the replacement item will be sent once the incorrect item has been received and confirmed by All German Motorsports. If you install or modify parts ordered in any way whatsoever, you automatically waive your right to returns, refunds or exchanges.

Cancellation Policy

Please call our Customer Service at 760.884.8319 to cancel an order. Within 24 hours of placing the order, you may cancel without any penalty, unless the order has already been processed. All German Motorsports processes your order electronically, therefore, your order may be processed upon submission. We will make every effort to stop the processing of your order if it has not shipped.

Please call us immediately if you wish to change or cancel your order.

All cancelled orders will assess a 8% cancellation fee.

Your order must be confirmed by Customer Service that it has not shipped from our warehouse or the manufacturer. Once confirmed, you will be issued a credit or refund minus cancellation fees.

Orders already shipped from our warehouse or the manufacturer cannot be cancelled and will fall under the Returns for Refund or Exchange guidelines.

Note: When calling to speak to a sales rep or other All German Motorsports employee, please take down their name(s) for reference.

Special Order Items

Special order items or custom order items are items which we do not normally stock and cannot be cancelled, returned or exchanged. NO EXCEPTIONS. All special orders and custom orders will be processed in the timeliest and efficient manner possible, however, All German Motorsports will not be held responsible for delays above and beyond its control.

Any refused shipments sent back to All German Motorsports does not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with All German Motorsports for refused shipments. All German Motorsports will charge the customer all freight charges associated with the shipment and a 25% restocking fee on all products shipped.