Support Information

While it is recommended to use a qualified electrician or telephone technician for installation, troubleshooting and/or repairs, you may follow the steps listed below to troubleshoot on your own.

Please note the CAUTIONS before attempting any repairs.

Digital Telephone Service Customers:

• Check your cable television service and Internet.
  • Your telephone service is powered by your local TV cable companies.
    • If the Cable Television and / or Internet services are also not working, The telephone service may also be effected.
• Bundled billing through the local Cable Television Provider.
  • If your cable Television and / or Internet is working, please follow the troubleshooting steps in the menu bar to the right before contacting your local cable company.
  • Click here for the pertinent cable company contact listings.
• Billing Through Service Electric Telephone LLC.
  • Please follow the troubleshooting steps in the menu bar to the right before opening a technical support ticket.

Telephone Issues:

• Our Customer Service Representative will ask you if you checked for dial tone at the Multimedia Terminal Adapter (MTA) before dispatching a technician.
  • The Customer Service Representative may also help you determine where the problem is.
• If no trouble is found at the Multimedia Terminal Adaptor (MTA) a Service Charge will be billed for the visit.
  • The Service Technician will advise the customer on his/her findings.
  • If the customer is not home he/she will tag the door.
• If your cable television service is not working, please call your local cable company.
  • Click Here for area cable company contact listings.
  • Please notify the Customer Service Representative that the Cable service is not working and you are also a Service Electric Telephone LLC customer.
• If your telephone is not working, please follow the steps listed in “Diagnosing Problems” to see if the problem is in the telephone, inside wiring or in Service Electric Telephone’s network.
  • By finding the source of the problem, you will know whom to call to have the problem repaired.
  • Please Note: Service Electric Telephone LLC does not repair third party telephone equipment. A service fee will be charged for a problem to telephones or related equipment if you call us to your residence or business.

Long Distance Services:

• If you are having problems making long distance calls, please contact your long distance company.
  • Service Electric Long Distance Customers please call:
    • Toll Free – (844) 841-4100
    • or Local (610) 841-4100, (570) 495-4100 or (973) 786-4100.
• If the problem is with the lines outside of your home or business, Service Electric Telephone LLC will resolve it promptly, and in most cases without cost to you.
• If the problem is with the inside wiring or jacks you may do the following.
  • Make your own repairs.
  • Have an electrician, contractor, or a qualified party make the repairs.

Special Circuit (PRI) Customers:

• Contact your Phone System Vendor to help troubleshoot.
  • Document any errors reported on the circuit in the phone system logs.
• Verify power to all equipment.
• Contact Service Electric Telephone Repair for assistance.

Inside Wiring

• The Inside wiring (telephone wires & jacks connected to the Telephony Modem (MTA)) is the responsibility of the premise owner.
  • Service Electric Telephone LLC does not repair Residential inside wiring issue.
• The responsibility of maintaining the inside wiring may not be yours if you reside in an apartment, dorm, condo, co-op, nursing home or other group living facility.
  • Please contact the property owner to determine responsibility.

Contacting Repair:

• Bundled Service Customers.
  • Click Here for area cable company contact listings.
• Open a technical support ticket with Service Electric Telephone LLC.
  • Our Repair Specialist will ask you if you have checked for dial tone at the Multimedia Terminal Adapter (MTA) before dispatching a technician.
    • The Repair Specialist will also help you determine where the problem is.
    • For assistance in troubleshooting issues contact support at:
      • Toll Free – (844) 841-4100
      • or Local (610) 841-4100, (570) 495-4100 or (973) 786-4100.
  • If no trouble is found at the Multimedia Terminal Adapter (MTA) a Service Charge will be billed for the visit.
    • The Service Technician will advise the customer on his/her findings.
  • If your cable television service is not working, please call your local cable company.

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