Review: Vietnam Airlines Business Class 787 London To Ho Chi Minh City

After spending a night at the Sheraton Skyline Heathrow, I arrived at Heathrow Terminal 4 at around 9AM, plenty early for my 11:10AM flight to Ho Chi Minh City. Vietnam Airlines check-in was located in Zone G, at the very right of the terminal.

Vietnam Airlines check-in London Heathrow

The check-in process took a surprisingly long time, given that there was only one person ahead of me. They seemed to be having some issues with their ticket, so it took over 20 minutes until I was helped. Once it was my turn I was quickly issued my boarding passes all the way to Shanghai.

Vietnam Airlines check-in London Heathrow

Security was quick. While Vietnam Airlines uses the SkyTeam Lounge, I decided to skip it, given that I’ve reviewed it before. I love just wandering around Terminal 4, given the unique airlines that operate out of there. Check out this beautiful Gulf Air A330, for example.

Gulf Air A330 London Heathrow

The Vietnam Airlines flight was departing from gate 11, so I headed there. Interestingly right in front of the gate they had three immigration officers and a money sniffing dog. I don’t think I’ve ever seen a money sniffing dog at an airport before (at least not knowingly), and that search was specific to our gate. Is currency smuggling a big issue on flights to/from Vietnam, or do they just select flights at random?

Vietnam Airlines departure gate London Heathrow

While my boarding pass indicated that boarding was supposed to start at 10:10AM, in reality boarding only started at 10:35AM, with business class passengers being called first.

Vietnam Airlines 787 London Heathrow

Vietnam Airlines 50
London (LHR) – Ho Chi Minh City (SGN)
Saturday, May 5
Depart: 11:10AM
Arrive: 5:20AM (+1 day)
Duration: 12hr10min
Aircraft: Boeing 787-9
Seat: 6K (Business Class)

I boarded through the second set of doors on the 787, where I was pointed left into the business class cabin. Vietnam Airlines’ 787 business class cabin consists of a total of 28 seats, spread across seven rows in a 1-2-1 configuration. There were no bins in the center section of the plane (just the intrusion in the first few rows from the pilot crew rest), which made the cabin feel more spacious.

Vietnam Airlines 787 business class cabin

The cabin looked pretty cookie-cutter, aside from the fact that Vietnam Airlines chose brown finishes for their seats.

Vietnam Airlines 787 business class cabin

I had assigned myself seat 6K, the window seat on the right side in the second to last row.

Vietnam Airlines business class seat 787

Since the 787 is a bit narrower than the 777, reverse herringbone seats on the plane also feel a bit narrower, in my experience.

Vietnam Airlines business class seat 787

To the right of the seat was a reading light, entertainment control, seat controls, USB outlet, and headphone jack.

Vietnam Airlines business class seat & entertainment controls

To the side of that was an exposed storage compartment with a hook, where the headphones were located.

Vietnam Airlines business class seat storage compartment

When you recline the seat into the bed, the ottoman becomes part of it. There was some room underneath the ottoman, which was great for storing shoes during the flight.

Vietnam Airlines business class seat ottoman

The tray table could be extended from the console to the right of the seat, and could be folded over in half.

Vietnam Airlines business class seat tray table

Underneath that was a small storage area, the 110v outlet, and the literature pocket.

Vietnam Airlines business class seat power outlet & literature pocket

To the left of the seat was an armrest that could be raised and lowered. I always like to have this up whenever possible, but some airlines require it to be lowered for takeoff and landing.

Vietnam Airlines business class seat armrest

To the side of that was the seat’s only enclosed storage compartment, which was still quite small.

Vietnam Airlines business class seat storage compartment

One fantastic feature of these seats was that they had individual air nozzles, which far too many airlines don’t have. Unfortunately the center seats don’t have these, though, given the lack of overhead bins.

Vietnam Airlines business class seat air nozzles

Reverse herringbone seats are among my favorite business class seats, so all around this was a solid setup, especially since each seat had two air nozzles.

Waiting at my seat upon boarding was a pillow and blanket. This was quite underwhelming — while the pillow was thick, it was small, and the blanket was thin and scratchy. Bedding can make such a huge difference in terms of the business class experience, and it’s one area where Vietnam Airlines disappoints.

Vietnam Airlines business class pillow & blanket

Also waiting at my seat were slippers.

Vietnam Airlines business class slippers

Then there was an amenity kit with Acca Kappa products. The kit had eyeshades, socks, earplugs, a comb, a toothbrush and toothpaste, lip balm, moisturizer, and service stickers.

Vietnam Airlines business class amenity kit

Also at the seat were headphones, which were low quality. They hurt my ears, and the sound quality wasn’t very good.

Vietnam Airlines business class headphones

Just a moment after settling in, I was offered a cold towel by one of the flight attendants.

Vietnam Airlines business class warm towel

A few minutes later I was asked whether I wanted something to drink. It’s nice that they offer drinks of choice, rather than only offering a limited selection. I asked for a glass of champagne, which was served in a proper champagne flute.

Vietnam Airlines business class pre-departure champagne

Over the next several minutes the business class cabin continued to fill up. A couple of hours before the flight only half of the business class seats showed as occupied, though by the time the door closed there were only seven empty seats in business class.

About 20 minutes after boarding started, one of the flight attendants distributed the menu and drink list. That was followed by offering a selection of magazines and newspapers.

Vietnam Airlines business class menu & drink list

At 11:10AM the main cabin door closed, and then moments later the crew came through the cabin to take meal orders. They asked what I wanted to drink after takeoff, what I wanted for my appetizer, what I wanted for my main course, and if I wanted coffee or tea after the meal. Those are a lot of decisions to make at once. 😉

At 11:15AM we began our pushback, at which point the safety video was screened.

As we began our taxi the captain announced our flight time of 11hr45min. The entire cockpit crew seemed to actually be Vietnamese. I only mention this because I know the airline historically has tons of ex-pats pilots, so I’m not sure if that’s slowly changing, or if I just got one of the Vietnamese crews.

We were departing from runway 9R, which is a long ways from Terminal 4.

Taxiing Heathrow Airport

Virgin Atlantic 787 Heathrow Airport

Malaysia A350 Heathrow Airport

Once we got to runway 9R we were number three for takeoff, behind a British Airways A320 and British Airways 747.

Terminal 5 Heathrow Airport

British Airways 747 Heathrow Airport

By 11:30AM we were cleared for takeoff.

Taking off Heathrow Airport

We had a smooth climb out, and about 10 minutes after takeoff the seatbelt sign was turned off.

View after takeoff from Heathrow

Vietnam Airlines 787 business class cabin after takeoff

As we climbed out I browsed the entertainment selection, called Lotustar. The selection was pretty average — there were 35 new release movies, and then a couple of dozen other movies.

Vietnam Airlines business class entertainment selection

The TV show selection was more limited, though.

Vietnam Airlines business class entertainment selection

I also checked out the airshow for our flight.

Vietnam Airlines airshow

Unfortunately Vietnam Airlines doesn’t have Wi-Fi on their 787s.

Service was very quick to get started after takeoff. The lunch menu read as follows:

The drink list read as follows:

Just 15 minutes after takeoff I was brought a tablecloth and a cold towel.

Vietnam Airlines business class table setting & warm towel

While I was brought a tablecloth so quickly after takeoff, it was then another 25 minutes until I was brought anything else. Rather than first doing a round of drinks with nuts or snack mix, I was immediately brought the first course (which seems a bit strange on such a long flight).

Vietnam Airlines business class lunch — appetizer, salad, and soup

For the appetizer I selected the smoked salmon with fennel salad, which was alright.

Vietnam Airlines business class lunch — smoked salmon with fennel salad

Then there was a salad of mixed greens, and an asparagus and courgette soup. Both of those were good.

Vietnam Airlines business class lunch — fresh vegetable salad and asparagus and courgette soup

I was also offered a selection from the breadbasket.

Vietnam Airlines business class lunch — bread

Since the menu specifically highlighted the signature cocktails I ordered the “Hello Vietnam,” with Campari, orange juice, and Sprite. Okay, it didn’t look quite as nice as on the menu, but I guess that shouldn’t come as a surprise. It was too sweet for my liking, though I should have known that based on the description.

Vietnam Airlines business class lunch — signature cocktail

15 minutes after being served the appetizer I was brought the main course. There were four choices for the main course (many airlines only have three), and I selected the crab cakes with smoked garlic sauce and baby spinach. The dish wasn’t amazing, but it was pretty good, I thought.

Vietnam Airlines business class lunch — crab cakes with smoked garlic sauce and baby spinach

As soon as my main course was cleared, one of the flight attendants stopped by my seat with a tray that had some cheese on it, and asked if I wanted any. I asked for a little of each, so was served the below.

Vietnam Airlines business class lunch — cheese plate

After that a flight attendant stopped by with a tray that had a selection of fresh fruit, though I passed.

Then 10 minutes later she stopped by with a tray of desserts, including small cakes as well as honey and ginger ice cream with mango sauce.

Vietnam Airlines business class lunch — dessert options

I selected the ice cream, which was… not great. It was frozen solid, and certainly wasn’t as flavorful as you’d expect based on the description of honey and ginger. Furthermore, the side of mango sauce being served in a plastic container wasn’t exactly great presentation.

Vietnam Airlines business class lunch — ice cream

To finish off the meal I ordered a cappuccino. Unfortunately it was clearly powdered, so I just had a sip.

Vietnam Airlines business class coffee

At the conclusion of the meal I was offered a bottle of water.

Vietnam Airlines business class bottled water

My tray was completely cleared within 90 minutes of departure, with about 10hr15min remaining to Vietnam.

Airshow enroute to Ho Chi Minh City

I haven’t said much about the service up until now. There were two guys and two ladies working business class, so the staffing levels were excellent. Service was highly personalized, and I always had my tray cleared within a moment of when I finished it, and was then brought my next course on my schedule. So they were efficient and were generally friendly, though I can’t say they were charming or polished.

There were no real niceties, the crew never really introduced themselves, I was never proactively offered water with the meal, etc. But the crew did their job, and overall they were decent.

The meal itself was fairly good. While it wasn’t the best airline meal ever, the quality was pretty good, and the meal was huge, with lots of choices. So I think regardless of what your preferences are, you’ll find something that you like.

After the meal I checked out the lavatory. There were two in front of the cabin, and while there were also two behind the cabin, they were intended for premium economy. The lavatories were standard 787 ones, and didn’t have much in the way of toiletries.

Vietnam Airlines business class lavatory 787

Vietnam Airlines business class lavatory amenities

After that I decided to get some rest. As I said above, this is definitely one of the narrower reverse herringbone seats out there, though it’s still generally a seat I love. Furthermore, I found the padding in the seat to be pretty bad, which isn’t usually an issue when you have good bedding, but that wasn’t the case here.

Vietnam Airlines business class bed

I ended up sleeping for just under four hours, and woke up over Turkmenistan, with about 6hr20min remaining to Ho Chi Minh City.

Airshow enroute to Ho Chi Minh City

When I woke up I decided to watch The Grinder, which I hadn’t seen before (well, at least not the version with the extra vowel). It was hilarious, and I ended up watching all four episodes.

Vietnam Airlines business class entertainment

At this point I rang the call button to ask if they had any snacks. They informed me that the only thing they had were sandwiches, so they brought me those. I can’t say they were especially appetizing.

Vietnam Airlines business class snack

I worked on my laptop for a couple of hours, and then 1hr50min before landing the cabin lights were turned up, as we were over Myanmar. At that point an announcement was also made that breakfast would start soon, and that we would be landing at 5:10AM.

Airshow enroute to Ho Chi Minh City

The breakfast menu read as follows:

Service began with tablecloths being distributed, along with orange juice and towels.

Vietnam Airlines business class breakfast — orange juice and warm towel

About 75 minutes before landing I was served breakfast.

Vietnam Airlines business class breakfast

This included an omelet with chicken sausage and grilled mushrooms.

Vietnam Airlines business class breakfast — omelet with chicken sausage and grilled mushrooms

There was also a side of fresh fruit, and some yogurt with fruit compote.

Vietnam Airlines business class breakfast — yogurt and fresh fruit

Then there was a breadbasket with a few options — I selected a muffin.

Vietnam Airlines business class breakfast — muffin

The coffee wasn’t good at all, and was clearly powdered. Otherwise the breakfast was pretty good.

At around 4:30AM local time we began our descent. The descent was smooth, and about 10 minutes before landing the seatbelt sign was turned on and the crew prepared the cabin for landing. We had a smooth touchdown at 5:05AM, and a five minute taxi to our remote stand. There was a separate business class bus, so we didn’t have to wait long before being driven to the terminal.

Vietnam Airlines 787 business class bottom line

My Vietnam Airlines business class experience was solid. On the plus side, they have a good hard product, air nozzles at every seat, efficient and personalized service, solid food, and pretty good entertainment.

However, there are also some areas for improvement. While efficient, the service wasn’t very warm. That’s fairly minor, though. I think the biggest area for improvement is with the bedding, which seems like an easy fix for them to make, as it could make a great difference in terms of the seat comfort.

All around Vietnam Airlines is a solid option, given their usually excellent award availability and reasonable paid business class fares.