gojek Archives – Wavemakers

The best kinds of relationships are ones where you listen to each other. On this episode, we look into how social listening is able to quantify data and analyze the different topics that matter for your brand development. This is an approach that enables you to dissect trends and have a better perspective of real-time audience sentiments. If you’re not listening at all times, then you’re probably disconnected and missing the point. The cost of not responding accordingly is something brands need to consider. Without this tool, we tend to lose track and misinterpret the reality of what your audience truly wants or needs. In this episode, we talk to the founder and CEO of Crackerjack Marketing, Stephanie Schwab. She shares with us the significance of social listening tools for brands and what type of data you can look for to help understand customers more.