Frequently Asked Questions

How can I sign up as an Oracle Cloud Marketplace publisher?

See Registering as a Marketplace Publisher.

What should I do when my request to become an Oracle Cloud Marketplace publisher is rejected?

When your request is rejected, you’ll receive a notification email on rejection and the reason for rejection. For any clarifications or queries, contact Oracle Support. You’ll be provided with instructions on the next step or the actions to take to resolve the issue.

What are the steps to create a listing?

See Creating a Listing

How do I submit and publish my application on Oracle Cloud Marketplace?

A listing describes your application or service to users browsing Oracle Cloud Marketplace for cloud products. After you create a listing in Oracle Cloud Marketplace Partner Portal, you can submit and then publish the listing to Oracle Cloud Marketplace. See the following topics:

How quickly can a partner create a listing in Oracle Cloud Marketplace?

Partners have completed the tasks to join Oracle PartnerNetwork and created a listing in less than a week, but it is more typical to spend 2-4 weeks on the process.

How can I publish a paid listing?

See the workflow to publish a paid listing at Oracle Partner Landing Page.

What are the supported software listings?

There are three types of listings: paid, free and Bring Your Own License (BYOL). Paid listings are billed based on the pricing model that you select. BYOL listing can be either free or paid. In the case of a paid BYOL listing, the customer works directly with the partner or their other resale channels to obtain and pay for that software license.

Where are the Oracle Cloud Marketplace listings available?

Free and Bring Your Own License (BYOL) listings are available in all Oracle Cloud regions. Paid listings are available in all US commercial regions.

While creating a listing, I don’t see OCI Application Listing as an option. How can I create an OCI Application Listing?

Based on your publisher permissions, you can create app listings, Oracle Cloud Infrastructure application listings, or service listings. If you don’t see OCI Application Listing as an option while creating a listing, contact Oracle Support to enable this option for your account.

How are reviews conducted in Oracle Cloud Marketplace?

After creating a listing, submit your listing to Oracle for approval. See Submitting a Listing.

You can monitor the status during the approval process and respond to review comments provided by the Oracle Cloud Marketplace administrators. See Monitoring the Listing Status During Approval.

How do I set my listing to auto-approve after submitting?

You can’t set auto-approve for a listing that you have already submitted. Let’s consider that you have submitted a listing in the morning and you receive approval from Oracle to auto-approve your listings by noon. The listing that you had submitted in the morning can’t be changed to auto-approve, but all future listings are auto-approved.

How long will it take for Oracle to approve my listing?

The time taken for approving each type of listing is as follows:

Paid Listings : 15 days
Free/BYOL Listings: 5 working days
Oracle Cloud Infrastructure Lead Generation Listings only: 5 working days

See Submitting a Listing. See also, Monitoring the Listing Status During Approval in Oracle Partner Portal. Note that Oracle US Holidays and freeze periods around the Oracle quarter and year end may extend the approval cycle. If you have questions about the status of your listing, first review the Listing Status on Oracle Partner Portal. If you still have questions on delays and timing, you can send an email to [email protected].

Will I receive a notification when my listing is approved?

Yes. You’ll receive a notification email from Oracle when the your listing is approved. The email is sent to the designated Notification Email address for your company. To view or edit the email address on which you’ll receive notifications from Oracle, see Changing Company Information.

What is Marketplace listings Disaster Recovery Strategy ?

Enterprise Customers, most of the times have a requirement to set up a Disaster Recovery in a separate region for an application they’ve deployed in their Tenancy. First, customers deploy a Marketplace application in a Primary region, then they proceed with building the Disaster Recovery on a different region. We encourage Marketplace publishers to provide guidance – documented- to customers on how to deploy your application correctly in a separate region.

Note

Marketplace Snapshot images or Boot devices can’t be exported outside the region it is deployed. Therefore, Marketplace suggests the high-level approaches mentioned below.

Block Volume Replication : Configure your Application to store the data required to restore your application in a Block Volume device attached to Marketplace Instances. This enables customers to make use of OCI Cross-Region Volume replication to transfer data to a different region.

Note

This approach requires manual setup after Marketplace Instance is launched. See, https://docs.oracle.com/en-us/iaas/Content/Block/Concepts/volumereplication.htm

In the Disaster Recovery region, customers launch a new Marketplace Instance. Then, attach replicated block devices, where your application should be able to find the data required to bring services back online.

Note

Each region has its own Instance(s) launched from Marketplace. Any configuration in the Marketplace Instance’s boot device must be performed in every region.

Marketplace Stacks with DR setup included: Publish Marketplace stacks that will upon launch, configure all services and infrastructure required for deploying a Disaster Recovery (using Marketplace Images) in a separate region. Terraform Plan will deploy and configure two regions following the same set of instructions.

Note

If the approaches suggested above do not fall into your application disaster recovery options, we encourage you to provide documentation on how OCI customers can launch your listing in a separate region and use it as a Disaster Recovery strategy. For more information on Disaster Recovery, read more on

How do I update my listing in Oracle Cloud Marketplace?

Use the Listings page to manage the listings that you’re creating, that you submitted to Oracle for approval, and that you published to Oracle Cloud Marketplace. You can update your listings using Oracle Cloud Marketplace Partner Portal. See Modifying Listings

How is billing done when an instance is created from custom image (snapshot) of a marketplace paid listing ?

Billing will be same as the listed image in Marketplace.

How can I change the price for my paid listing?

To change the price of a paid listing, you must create and submit a new listing with the updated price. You can’t change the price of an existing listing.

I had published a listing in a government region. After I updated my listing, my listing no longer appears in government regions.

This can happen if you forgot to select government regions as markets while updating the listing or package version. To fix this issue: create a new version of the listing, select government regions as markets while editing the listing, and then publish the updated listing. See Migrating an Image Listing to Government Regions and Replicating Stack Listing to Other Markets.

How do I change the name of my company?

To change your company name, send an email to Oracle at [email protected] and submit a ticket to the Partner Assistance Team at https://partnerhelp.oracle.com/app/ask/tool/opn.

You can’t use Oracle Cloud Marketplace Partner Portal to change the name of your company because your company name is associated with your Oracle Partner Network account and membership.

Can companies that are not based in US create listings in Oracle Cloud Marketplace?

Yes. Companies that are not based in US can create listings in Oracle Cloud Marketplace. However, they can’t create paid listings.

How to convert a listing to auto deployment?

After creating an artifact for a stack listing or an image listing, you can create an install package for Oracle Cloud Infrastructure. See Building an Oracle Cloud Infrastructure Install Package

Where can I find the image OCID for a listing on Oracle Cloud Marketplace?

You can find the Oracle Cloud ID (OCID) of an image using the Oracle Cloud Infrastructure console.

Using the Oracle Cloud Infrastructure console, create an instance with the image for which you want to find the OCID.
After the instance is provisioned, details about it appear in the instance list. To view additional details, including image details, click the instance name.
Click on the image details to view the OCID of the image along with other related information.

Can I use an image with a flexible shape to create artifacts in Oracle Cloud Marketplace?

Yes. A flexible shape is a shape with a customizable number of OCPUs. Oracle partners can select a flexible shape as a compatible shape in the Oracle Cloud Infrastructure Console while creating a custom image. Oracle Partners can use such custom images to create artifacts in Oracle Cloud Marketplace Partner Portal. For more information about flexible shapes, see Flexible Shapes in Oracle Cloud Infrastructure documentation. For more information about creating an artifact in Oracle Cloud Marketplace, see Creating an Artifact for Stack Listing.

Where can I find support for a third-party listing?

If you have any questions for an app that you are creating in the Oracle Cloud Marketplace for a third-party listing, then you can contact the support team for that app. For example, if Acme has listed an app on Oracle Cloud Marketplace and you want to create a listing using the app that Acme has listed. When you have a question related to such a listing, contact the Acme support team.

To find support information for a third-party app listed on Oracle Cloud Marketplace:

Visit the Oracle Cloud Marketplace website.
Search for the app in the Oracle Cloud Marketplace website for which you are creating a listing.
Click the application to view the application details.
In the Overview tab, look at the information available in the Support section to find the contact details.

I cannot find an answer to my question. How can I get help?

See the Frequently Asked Questions and Troubleshooting Partner Portal sections to find an answer to your question. Only if you can’t find answer to your question in these sections, send an email to: [email protected].

We’ll put you in touch with a partner manager who can discuss your questions with you.

Why isn’t the option to select an OCI Application Listing showing in Partner Portal?

In Admin App, when new partners are added, the product OCI is added automatically. However , the old partners who don’t have OCI automatically added as a product will not have the option to create an OCI Application Listing during the list creating process. So, they will not see the option to select an OCI Application Listing in Partner Portal.

To enable OCI on your account, send an email to Oracle at [email protected].

How can I get support from Oracle and Partners, if I face any issues with the partner listing or patching updates?

The listing has a Support section that you can use to contact the Partner or create a support request to Oracle.