Cheap Flights from South Africa to the United States from $386 – KAYAK

“Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about – but our booking went off without a hitch.”

Pros: “Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about – but our booking went off without a hitch.”

Pros:

“Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about – but our booking went off without a hitch.”

Cons:

“Boarding was delayed for 25 min and was no information for that. Otherwise everything was good”

Cons:

“Food”

Pros:

“Efficiency, good.”

Pros:

“Extra touches and super pleasant and courteous staff.”

Pros:

“Customer service, food, seats”

Cons:

“N/A”

Pros:

“Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing.”

Cons:

“See above. No in flight entertainment makes you feel like you’re flying with the low cost carrier rather than a full service airline.”

Pros:

“Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous.”

Cons:

“All good”

Pros:

“Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England.”

Pros:

“Crew was very friendly and responsive to my needs. They met it with a smile.”

Pros:

“Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!”

Cons:

“would like regular water bottles to be available for drinking”

Pros:

“So good to get on a flight where I can fit in the seats…”

Pros:

“everything good”

Cons:

“need new toilet”

Pros:

“Cabin crew was top notch – even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!”

Cons:

“That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights – shame on the US carriers – I strongly suggest they fly Singapore Air to see what true customer service feels like!”

Pros:

“All”

Cons:

“Too much stop over”

Pros:

“Entertainment system”

Cons:

“Uncomfortable seats with no space, arrival at last gate”

Pros:

“Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive.”

Cons:

“None”

Pros:

“Crew”

Cons:

“Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days”

Pros:

“The flight attendants were amazing.”

Pros:

“First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!”

Cons:

“Because the flight from IAD to London was cancelled, I never made it to this flight.”

Pros:

“Ontime, airline stewards were excellent and tv entertainment very good”

Cons:

“Nothing”

Pros:

“Service was nice.”

Cons:

“Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight.”

Pros:

“Excellent service & comfort”

Pros:

“Amazing service and comfortable lay flat bed”

Pros:

“I like the personal TV, my foot rest and water holder frequent water serve,”

Cons:

“For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA”

Pros:

“Comfort Great book the cook meal choices Restful Attentive service”

Cons:

“What’s there not to like about SQ”

Pros:

“Can’t think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) – there’s nothing to be happy about.”

Cons:

“Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device.”

Pros:

“Everything great personnel”

Pros:

“Helpful staff and a comfortable trip. A plus all the way around”

Pros:

“Crew was great. Food not bad for airline food . It was clean.”

Pros:

“Very comfortable great personal service. Smooth flight,on schedule.”

Pros:

“The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!”

Cons:

“Economy class isn’t great for a long haul flight but the staff make it much more bearable.”

Pros:

“The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV.”

Cons:

“Don’t change anything!”

Pros:

“Service”

Cons:

“Old planes and screens.”

Pros:

“Reasonable price”

Cons:

“Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent).”

Pros:

“Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices.”

Cons:

“I didn’t care much for the meals, but my husband loved them.”

Pros:

“Great price”

Cons:

“Food is not good”

Pros:

“The service was great! The entertainment was abundant. The food was tasty. No complaints at all!”

Cons:

“Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre.”

Cons:

“cramped uncomfortable seats freezing cold”

Pros:

“Food & condition”

Cons:

“Crew were unfriendly and rude”

Pros:

“My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany – even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!”

Cons:

“old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service”

Pros:

“Clean ,on time”

Cons:

“The movies were not updated”

Pros:

“Crew was very attentive and professional”

Cons:

“Return flight the movies were the same as three weeks earlier.”

Pros:

“Spacious, comfortable seat”

Pros:

“Thank you flight itself was v good but not check in”

Cons:

“Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer”

Pros:

“I have never encountered nicer more professional staff. They always had smiles and seemed to really enjoy their jobs. I always tell friends if they have a chance to fly Singapore Airlines to do it. They won’t regret it. Especially on long flights.”

Cons:

“I was in economy class but I would have liked more leg room. My knees where hurting from having little leg room.”

Cons:

“Very hard seats not many movies to choose from”

Cons:

“Wearing a face vizor on top of the face mask is silly”

Pros:

“Decent seats. Good amenities for a long flight – entertainment, pack with toothbrush/mask/earplugs/socks.”

Pros:

“Everything great!”

Cons:

“~”

Pros:

“Good service from the crew and good food.”

Cons:

“Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)”

Pros:

“The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room.”

Cons:

“I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for.”

Pros:

“The crew was very attentive and professional”

Cons:

“Food wasn’t great”

Pros:

“Crew is good. Flight got delayed”

Cons:

“Food is good.”

Pros:

“Great crew and food. Nice economy class.”

Pros:

“Everything was GREAT!”

Pros:

“Service by the crew was outstanding, but special mention to Deepika who made sure I had a Business Class experience out of this world, always smiling and checking if I needed anything”

Cons:

“The food and the wine selection did not impressed me. Qatar needs to make some changes.”

Pros:

“On time. No problems”

Pros:

“Nothing special”

Cons:

“I found my seat a bit uncomfortable for this leg of the jurney”

Pros:

“The service of the cabin was great!”

Cons:

“The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow.”

Cons:

“Internet bad”

Cons:

“Did not make this flight. How can I confirm that my ticket is still valid for the return trip?”

Pros:

“Everything”

Cons:

“Excellent”

Pros:

“The on flight entertainment is great. It’s very accommodating especially for long flights.”

Cons:

“Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing.”

Pros:

“I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options.”

Cons:

“n/a”

Pros:

“Everything.”

Pros:

“Older plane Older entertainment system”

Cons:

“Older plane Older entertainment system”

Cons:

“carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights.”

Pros:

“Very comfortable wii sleeping compartment”

Pros:

“Comfortable, on time”

Pros:

“Qatar is a reliable airline.”

Cons:

“No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades.”

Pros:

“great crew and food.”

Cons:

“being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather — not the pilot’s fault”

Pros:

“Excellent service from the crew. Flight on time.”

Pros:

“The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago”

Cons:

“They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this”

Cons:

“Some crews are not accommodating.”

Cons:

“The food options were good, but twice our family could not get the items we wanted as they ran out of them.”

Pros:

“Again, the crew were top notch”

Cons:

“Comfort and available entertainment were so-so”

Cons:

“They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great.”

Pros:

“same”

Cons:

“same”

Cons:

“1. rude staff – i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to “re check-in” which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don’t know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn’t seem to have to do with size, carrying of electronics, i don’t know?) 2. the physical flight – you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow “late” and wouldn’t be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn’t catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience.”

Pros:

“Everything was good!”

Cons:

“More movies, no wifi, better food”

Pros:

“Good, comfortable and smooth flight. Food was better than expected.”

Cons:

“Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing”

Pros:

“Great airline…nice staff, very attentive and polite.”

Pros:

“SPECIALLY THE CREW SERVICE EXCELLENT”

Pros:

“Service & cleanliness.”

Cons:

“Nothing I remember.”

Pros:

“Very spacious, good food & service”

Cons:

“Check in to the boarding lounge was a bit chaotic and there were a lot of angry customers yelling at airline staff. The process needs to be improved.”

Pros:

“everything!”

Pros:

“The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good .”

Cons:

“This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn’t available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn’t receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!”

Pros:

“Absolutely nothing!!!!!”

Cons:

“Again, our flight was cancelled without notification!!!!!”

Pros:

“nothing”

Cons:

“Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn’t allow us to board and wouldn’t help us rebook. Offered no help.”

Pros:

“Seat space. Stevice. Terminal.”

Pros:

“Nothing”

Cons:

“The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies.”

Pros:

“nothing”

Cons:

“price and comfort”

Pros:

“Service”

Cons:

“Time of flight”

Pros:

“Crew, interior, seats”

Cons:

“Food was average. Service could be better. For example, my wife and I never got our food at the same time or close enough. We had to ask for food or drinks. They should regularly ask if we need something. Empty water bottles (up to 3) were sitting on my table for hours till we landed.”

Pros:

“Good meals, comfortable seat with fantastic entertainment options.”

Pros:

“Food was good”

Cons:

“Flight attendants could have been nicer. Seats were not that comfortable.”

Pros:

“The crew was nice, and there was sufficient overhead space for my bag.”

Cons:

“I’ve flown hundreds of times, and this was the most most unpleasant flight I’ve ever taken. My seat didn’t recline, the entertainment console was not working properly, and I had almost no legroom due to the design of the seat. The temperature was unbearably hot. And I didn’t get my special meal.”

Pros:

“crew was good but seat was too narrow, and there are too many little kids near us.”

Cons:

“do limit the number of passengers with little children and don’t put senior citizens near them.”

Pros:

“Good”

Cons:

“NA”

Pros:

“The crew was very polite and professional.”

Cons:

“There could be more legroom.”

Pros:

“A vast amount of entertainment”

Cons:

“Cabin crew was not the best. Some were very forgetful and did not return to provide us with drinks with our meal. Some did not ask passengers to raise their chairs during meal time and we were constantly forced to do it yourself.”

Cons:

“Everything was great It’ was a long flight and the seats are not comfortable I wish the first class tickets were more reasonably priced for a normal person that wants to be more comfortable in a long flight. But everything else was perfect!! Thank you.”

Pros:

“Crew was great. Boarding was great”

Cons:

“Less air condition towards the end.”

Pros:

“Plenty of leg room and the crew were very helpful and attentive.”

Cons:

“None which I can recommend.”

Pros:

“Service”

Cons:

“N/A”

Cons:

“Nothing as such”

Pros:

“The food and service was great.”

Cons:

“Boarding for priority was a bit slow.”

Cons:

“Airport helpers at both airport are not dealing properly. Newark wheelchair employees were demanding for big money as tips. Why money is charged to use trolley to move luggage????”

Pros:

“Nothing”

Cons:

“Service, seats in bad shape, screen not working, ……”

Pros:

“Crew was attentive Pilot steered a smooth flight”

Cons:

“Seats were a little cramped”

Pros:

“Emirates really knows how to treat customers”

Cons:

“Flight was long”

Pros:

“the people working on the plain and airport.”

Pros:

“Great service. Very comfortable. Good food.”

Cons:

“N/A”

Pros:

“The crew was up during the whole trip, offering refreshments and taking a really good care of all passengers”

Cons:

“n/a”

Pros:

“Upgrade to Business class”

Pros:

“The cabin crew was attentive and helpful.”

Cons:

“The flight seemed crowded and did not have enough room for carry on baggage.”

Pros:

“Wi-Fi”

Cons:

“Newark airport is depressing. Lighting in boarding area is simply awful. Also, cab fare to and from NYC is much too high. Midnight departure time of the flight to Greece is inconvenient. It is just too late. Getting through customs at Newark is a chore. There are not enough computers for passengers to report what they have to report. Also, many passengers I saw did not know how to use a computer.”

Pros:

“Good service”

Pros:

“Tons of movies!”

Cons:

“No complaints.”

Cons:

“Seats a bit tight”

Pros:

“The service the movies the food”

Pros:

“The staff are extremely friendly and accommodating. The plane itself was clean and there were plenty of bathrooms. It was great to have two free meals, drinks and entertainment making a 10 hour flight go by faster. I love the eye masks and ear plugs to make sleeping on a plane easier. All around success and would fly again with them!”

Cons:

“On the flight home the crew seemed a little confused who was in charge of my row. I had to go get myself the customs forms and a pen. Also the front of the plan was extremely hot compared to the back.”

Cons:

“Takeoff was a bit delayed, but the biggest problem is that we waited over an hour for our bags in Newark.”

Pros:

“Love it. Classy flight attendants, great service.”

Cons:

“Crying baby”

Cons:

“Same movies”

Pros:

“everything was very nice!”

Cons:

“Space very cramped.”

Pros:

“Service and crew were excellent!”

Cons:

“Movie selection somewhat limited”

Pros:

“The flight attendants were very professional, friendly and attentive. We were also impressed with the amenities — every passenger received free headphones, drinks, pillow and blanket.”

Cons:

“The overhead lights did not seem to align with the correct seats.”

Pros:

“The staff & the service”

Cons:

“The entertainment set up was dated and malfunctioning”

Pros:

“Overall a pleasant and comfortable flight.”

Pros:

“The crew was fabulous. Beautifully dressed; impeccable makeup; very professional. Very friendly, helpful. PILOTS were amazing!!! GREAT FLIGHT, LITTLE TURBULENCE. LOVE the stickers found in the bag with the earphones, (“WAKE FOR FOOD”, “DO NOT WAKE FOR FOOD”, etc) but they were never mentioned by the crew. Found them by myself. I think more people would use if they knew about them. LOVE the gift bag with eye mask, etc. Very welcome gift.”

Cons:

“Seats are too small. Very difficult to stand up and get out of your seat. Even young people have trouble getting up and out into the aisle. The aisle is TOO NARROW! At least one seat on each row should be eliminated, as well as one row to give economy class room. I was on the aisle (seat D), and was unlucky to have a woman and her husband (seats E & F) ask me to get up several times (because passenger in seat G was asleep). I was not at all happy with the movie choices; they were mostly modern and violent. Food selection was unavailable. Menu choices were chicken & fish. Chicken was NOT AVAILABLE.”

Pros:

“Times were great! Food was decent for airline food comfortable seats great selection of movies”

Cons:

“I liked everything”

Pros:

“the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge.”

Pros:

“Finally, a great airline with a direct flight from New York to Athens and very reasonable fares. I hope they keep it that way. Also, Newark is a much better airport to fly to and from than JFK.”

Cons:

“Crew was ok but could have been a little better, and the drinks selection could be improved.”

Cons:

“Food baf”

Pros:

“Trip was shorter by at least one hour than projected.”

Cons:

“Very dissapointed with return flight. It was like a different airline experience than first leg of trip to Athens”

Pros:

“The food was good, the entertainment was good”

Cons:

“There needed to be more snack options.. a mid-flight sandwich or cheese and crackers. There were only two drink carts that went by on a an 11 hour flight and these were with the 2 meals that were served. Alcoholic drinks were difficult to order except with dinner. Overall, there are more amneties, foods and drink on Delta airlines.”

Pros:

“Compared to the cattle car feeling of many airlines today, Emirates feels like gracious luxury and hospitality, and that’s for economy class. I will try to fly with them as much as I can. First rate experience. Very good ticket price and a convenient non-stop route- unlike some low fares that want to add hours and hours to your travel by routing you through the home country of the airline. Great entertainment choices. Some TV functionality issues for a seatmate, but he was able to change seats. cabin crew was multinational, multilingual, and warm and professional. It reminded me of the way air travel used to be.”

Pros:

“The staff, food, everything! Best flight and airline ever”

Cons:

“Nothing!”

Pros:

“Great plane (new) Good food Boarding was very very smooth”

Cons:

“The crew was OK, some of them where a little “grumpy” There was no WiFi on the plane (not even paid, although I asked again and again). The excuse was that the plane was new and they did not have the time to install WiFi….. the bad thing is that I was counting on the paid version to keep up with work (as I did on the other flight) but was unable and there was not prior notification on that.”

Pros:

“Everything felt like first class, in coach”

Pros:

“Crew was fun.”

Cons:

“Plane was an ice box. Blanket was a T-shirt material, not warm. No USB outlet for phones on this older plane.”

Pros:

“It was a 13-1/2 hour flight from Dubai to Washington DC, operated by Emirates. As always, Emirates amenities were great. Fine food, great entertainment.”

Cons:

“I paid extra for a front-row, extra-legroom seat, so I shouldn’t complain, but…for the extra money paid, I wish I could have put my carry-on bag somewhere close by. But the overhead bins stopped well short of the front row seats. And there was no place to put stuff, like reading glasses, iPad, etc”

Pros:

“Raine was absoultely wonderful! She is the sweetest flight attendant!”

Cons:

“Airlines are so cheap nowadays that JetBlue was charging $4 for headphones. Come on! I PAID for that entertainment. It’s shameful to be charging for every little thing.”

Pros:

“Quick dmooth service”

Cons:

“delayed by 2.5 hours”

Pros:

“The Jetblue crew handled a bad weather situation well.”

Cons:

“Jetblue was just a bit slow keeping passengers informed of the delayed takeoff at the BTV gate.”

Pros:

“Great crew.”

Cons:

“How can an airline lose a checked bag on a direct flight? They have confirmed it was loaded but can’t find it. How is that possible? It didn’t come out of the baggage carousel so where did it go? Disappointing and maddening conclusion to an otherwise good experience.”

Pros:

“The eye mask really helped me sleep on the redeye. Super friendly staff. Left late but still arrived mostly on time.”

Cons:

“No food. Can’t turn off TV when ads are playing.”

Pros:

“Nothing”

Cons:

“the flight was delayed 3 times and nobody could give us an explanation of what was happening, the customer service at the airport was extremely poor, informal and very very inefficient. I would like to know what the compensation will be for this unpleasant event.”

Pros:

“not a damn thing”

Cons:

“JetBlue sucks. first they had no aircraft, then thry let the cabin crew go home (to avoid paying overtime) around hour 3 of the delay they gave us chips and sodas I’ll never fly JetBlue again”

Pros:

“Non chaotic boarding, efforts by gate agents to gate check carryon bags to ensure there would be enough space for those bags.”

Pros:

“Not much”

Cons:

“The plane was way too hot it was probably 80° in the plane. In the last half hour of the flight there was a lot of turbulence. The flight attendants weren’t that friendly. Woman at the gate should not be in service business.”

Pros:

“Nice and lovely crow”

Cons:

“N/A”

Pros:

“Easy and straight forward. Jet blue is awesome.”

Cons:

“Nothing. Short flight. Direct. Landed. Arrived. All good.”

Pros:

“Exceptional, as retired military, the representative made a special notification for retired military to board. Would like to thank them for the recognition.”

Pros:

“streamlined process, nice staff”

Cons:

“A 4 hour delay on a 45 minute flight, after a 10 hour layover in JFK to begin with. Not great!”

Pros:

“On time.”

Cons:

“Humm First they say gate 17 then gate 4..They are not sure what gate.”

Pros:

“Everything went smoothlym and there was enough room for carry-ons, yeah!!!”

Pros:

“On time schedule”

Pros:

“Everything”

Cons:

“Attitude from staff”

Cons:

“Flight was delayed 1 hour and 40 minutes. Cabin temperature was too cold.”

Pros:

“Our late flight from JFK to Dulles left a 15 minutes before departure since all were on board. This was really appreciated since I had been flying all day from Europe and just wanted to get home. Thank you Jet Blue.”

Pros:

“Courteous an professional flight team. Comfortable seats.”

Pros:

“The crew was good”

Cons:

“The major delay . Tried to go to the counter to check in and check my bag . Jet blue staff lady wouldnt let me through . Insisted i use the kiosk . Told her i had trouble with using it . So i tried twice , could not get it to work . showed her the to reciets of me trying . She finally let me go to the counter to check in . Not nice about it however .”

Pros:

“Flight was smooth and on time as alway. Why fly with anyone else????”

Cons:

“l have no negative things to say about Jet Blue”

Pros:

“On time. Even early!”

Cons:

“Great smooth piloting of aircraft. Safe and efficient.”

Pros:

“Everything”

Pros:

“It was fine”

Cons:

“Movies and TV were terrible”

Pros:

“extra leg room that I purchased.”

Cons:

“gate personnel were rude. called passengers by group, then told them they were blocking the way for other passengers! flight attendants had no personality and didn’t interact with passengers I will not fly with this company in the future.”

Cons:

“The flight crew I thought were very slow. I understand they have a lot of people to tend too, but I had a great experience with my flight to Boston with the 2 women flight attendants. I think these guys need to learn to help one another . Even though my service wasn’t all that good, I will still fly on JetBlue”

Pros:

“All I saw on the screen and the smiling flight attendant.”

Pros:

“Friendly service”

Cons:

“Getting parked in the wheelchair parking lot”

Cons:

“no ticket at airport i did not fly.”

Pros:

“Flight was fine, once it departed.”

Cons:

“I arrived at JFK after 24 hours of travel from Myanmar. My JetBlue flight was delayed 5-1/4 hours. The delay was devastating.”

Pros:

“I slept the whole way basically, so I don’t really have much to say about this flight once we were in the air.”

Cons:

“I understand flights can be delayed because of inclement weather, but I do not understand sitting on the runway for about 45 min to an hour before taking off. It was so late, I doubt any other planes were around so I’m mot quite sure what took so long. Also, just because I understand delayed flights, doesn’t mean that we shouldn’t be offered SOMETHING for compensation. We pay all this money and then instead of a 2 hour layer, it turns into 7. It would’ve been faster to rent a car and drive home.”

Cons:

“I think JetBlue is starting to slip. Our flight was first delayed an more than an hour due to weather. That is understandable. But, then, after we boarded, we continued to sit at the gate. After a half hour or more, the pilot finally informed us that there were problems with the plane’s communications system. They called maintenance. After another half hour or more, we were told we had to get off the plane so they could restart the entire plane. After an hour or so at the gate, we were told the problem had been fixed and we could reboard. We were nearly 5 hours late, much of it due to a maintenance problem. This is the second time this month that I’ve endured substantial delays on JetBlue due to maintenance problems.”

Cons:

“Cramped. Delayed. Smelly. And way late.”

Pros:

“On time and comfortable.”

Cons:

“When transferring at JFK, I was told by employees that I didn’t have to check my bags since our flight was late and I needed to get to the next flight. Then my bags never made it to my destination. It was extremely frustrating to follow what employees told me to do and still be blamed for my own lost bags.”

Cons:

“JFK had so many issues. Our flight was delayed a few hours!”

Pros:

“Flight delayed. I didn’t get home till 2:00 AM.”

Pros:

“everything is fine, I felt safe all the way. Good job.”

Cons:

“Nothing.”

Pros:

“Boarded the plane 2 hours later and then waited for luggage. A 2 hour layover turned into a 5 hour nightmare.”

Pros:

“The plane had satellite tv and the seats we comfortable. Problem was that the weather caused quite a bumpy ride with all the turbulence but the crew performed well despite mother nature”

Cons:

“The turbulence”

Cons:

“I didn’t take it. I bought a ticket for an earlier flight with another airline”

Pros:

“Na”

Cons:

“Na”

Pros:

“Can’t select the item and hence I can’t change channel.”

Cons:

“Screen control was placed atop seat arm which is very easily worn out and accidentally triggered.”

Pros:

“Quick flight, on-time arrival. They offered a small snack (choice of Terra chips or cookies) and drinks.”

Cons:

“Poorly managed gate-checking of baggage. No instructions regarding white vs pink gate-check tags, gate checking considered only last-minute by the flight crew (once space was already completely filled) which meant 1 couple complained a lot about being forced to gate-check purely due to boarding order, instead of better communicating the need for gate-checking/pushing it earlier to find more voluntary people. I listened to the gate announcement, got a gate check tag & even then the flight attendant had no idea that was going to be necessary, which is absurd with a completely full flight & such tiny overhead bins.”

Flight didn’t go to mombasa

Poor communication: Flight come directly to kigali , didn’t come via mumbasa. Favouring to Rwandan passenger to move from economic to bussiness class after flight depart. Where they don’t asked other older passenger who need more comfort. Rude staff : chekin airport at Mumbai. Talking in local language (marathi) while serving and no sorry no thank you attitude.

Pros:

“Friendly crew, comfortable plane”

Cons:

“Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful”

Pros:

“Helpful friendly crew, reasonable ticket prices.”

Cons:

“Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy.”

Pros:

“New plane, fresh feel. Food is ok.”

Cons:

“Airline feels basic and no frills.”

Pros:

“Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport.”

Cons:

“Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy.”

Pros:

“The Flight attendants are all awesome and undesrtanding…and the open wifi ate Kigali airport was great.”

Cons:

“No vegetarian option Bad boarding procedures, no one gets direction and it was very slow”

Cons:

“THERE WAS MEAT INSIDE MY “VEGETARIAN” MEAL!!! This is totally unacceptable!”

Pros:

“Food and in-flight services”

Cons:

“Entertainment package”

Pros:

“Friendly service”

Pros:

“I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started…. At each step, I could see the time discounted through my phone”

Cons:

“As I said, I liked everything. From the departure to the landing”

Cons:

“My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.”

Pros:

“Food and free WiFi. Ample seating space.”

Cons:

“Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled”

Pros:

“Everything was perfect. On time arrival.”

Cons:

“Loud Nigerian co-passengers”

Pros:

“The food initially given at 2:00am IST was really good and so I didn’t even have to wake up again to eat.”

Cons:

“The breakfast was not as appetizing.”

Pros:

“Good and clean planes, good service”

Cons:

“We had couple of ours delay and not well communicated”

Pros:

“Friendly staff, decent snacks and entertainment options”

Pros:

“New airline. Left 20 mins early.”

Cons:

“Nothing.”

Cons:

“The food options were unclear- they didn’t announce what was in each meal, aside from the type of meat. It wouldn’t kill you to have a vegetarian option on hand either, especially since your website doesn’t work.”

Pros:

“the snack was terrific!”

Pros:

“Landing was very smooth. I got window seat as requested.”

Cons:

“My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn’t have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps.”

Pros:

“What did you like? the attendants were very kind”

Pros:

“Was good on time”

Pros:

“on schedule. staff at counters and flight crew were courteous and professional.”

Pros:

“The crew was very welcoming”

Cons:

“We had a delay of 40 minutes at Kigali airport without prior announcement”

Pros:

“Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!”

Pros:

“New plane, friendly crew”

Cons:

“Cramped seating, poor signage & boarding announcements”

Pros:

“Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight”

Cons:

“Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available”

Pros:

“I like the overall service in the plane.”

Cons:

“I didn’t like changing the boarding time.”

Pros:

“Planes were great and flight crew excellent.”

Cons:

“On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip.”

Pros:

“Planes were great and flight crew excellent.”

Pros:

“Everything went well as expected…”

Pros:

“The crew is nice”

Cons:

“Both flights were terribly delayed and while the crew apologized we sat on a small plane. In Entebbe the reason was they overbooked the flight. So leave those people behind to take the next flight, don’t keep us prisoners on a plane for hours… Stupid management decisions.”

Pros:

“movie dinner on each leg of the flight”

Cons:

“the movie didn’t finish in the first leg and they didn’t show it for the second leg, so I never learned the ending the flight arrived 40 minutes late”

Cons:

“We were delayed by 1 hour because more cargo was being loaded on to the plane. When we arrived in Kigali, we found that our bags had been left behind to make room for other cargo. We arrived and checked in well before the 1 hour cutoff and we were under the weight limit, so there was no reason for our baggage to be left behind. We were informed that our bags would NOT be delivered to us at our next destination, that the burden was on us to retrieve them AND there was no stipend or any type of refund to compensate us for the inconvenience. Since we were continuing our travel by road to Uganda, we had to pay extra to have a driver return to the airport the next day to retrieve and deliver our bags. This is very, very poor customer service!”

Pros:

“RwandAir flew us to Nairobi instead and I thought that was good of them to make that change for us. The above evaluation pertains to the flight to Nairobi.”

Pros:

“Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa.”

Cons:

“Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn’t see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes.”

Pros:

“Clean planes”

Cons:

“Ground crew at NBO – Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!”

Pros:

“Everything was excellent, service, cabin, food.”

Cons:

“First announcement cockpit was just before landing. Would have liked some information before takeoff and once in the air”

Pros:

“In general, it was a pleasant flight from Entebbe to Kigali. The Bombardier was in pristine condition. There was no food offered (the flight is 45 minutes) and there is no entertainment available. The crew was pleasant and the seat comfortable (I am 5’11). I would fly again with RwandAir.”

Cons:

“There was nothing significant enough taken into consideration the characteristics of this flight and the construction in Entebbe.”

Pros:

“Very professional – gave us a good meal – although flight was a little more than an hour. Will recommend to friends”

Cons:

“Service & good landing”

Cons:

“The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn’t there when I arrived.”

Pros:

“Unfortunately i missed the flight from kla to Nairobi via Entebbe due to closue of Entebbe Road. Return from Nairobi was okey but was delayed for about 40 minutes”

Cons:

“Food needs to be addressed”

Pros:

“They were professional, timely and courteous. Except for one flight attendant who was a bit rude, the entire flight was enjoyable”

Cons:

“The rude flight attendant who was welcoming people to the plane”

Pros:

“They have great food, amazing crew, great customer care..”

Cons:

“No entertainment, some few crew members has a bit of an attitude.”

Pros:

“Flight attendant are helpful.”

Pros:

“Free wifibat the airport and the charging stations”

Pros:

“Service! Smooth ride and good food!”

Pros:

“the only one thing I loved about the flight was it being DIRECT from Mombasa to Kigali. I didn’t have to pass through Nairobi.”

Cons:

“Don’t expect a lot in Africa. The service wasn’t that bad, but it needs a lot of improvement. Partyly because Rwandair’s planes are small (Boeing 737-200) there was a lot of turbulence during the flight… A lot to learn from Kenyan and Ethiopian!”