Business acronyms – a beginner’s guide

Everyone tells you that when you make the leap from being a student to working full-time (or starting a work placement or graduate scheme) that it’s a ‘whole new world’ – and they’re not kidding. One of the aspects you’ll certainly have to get to grips with is the specialised language used by many businesses, especially the acronyms. So let’s take a whistle stop tour of what you can expect and what some of the key terms actually mean, starting at the very beginning.

What’s an acronym?

It’s an abbreviation – shorthand – for a series of words that uses the first letter of each to make a new, shorter word. NATO or North Atlantic Treaty Organisation is a good example. Some acronyms are used so commonly that they’ve ‘become’ words – like Light Amplification by Stimulated Emission of Radiation or laser. Some acronyms can’t be said as actual words – like BBC or British Broadcasting Corporation – and should rightly be called initialisms, but lots of people call them acronyms as well.

Why use acronyms?

Sometimes to save time. The Transatlantic Trade and Investment Partnership is a bit of a mouthful and much easier to refer to by its acronym, TTIP. Sometimes it’s to save space on packaging or it could be used to make a technical term more palatable to use in everyday life.

When should I use them?

Best to take your lead from those around you. Sentences with too many acronyms become unintelligible, so steer clear of over-use; at the same time, many businesses have evolved a specialised vocabulary that helps to speed up communication, so you’ll need to know some of the basics.

What are some good examples?

  1. B2B – Business to Business
  2. B2C – Business to Consumer
  3. BD – Business Development
  4. CEO – Chief Executive Officer
  5. CFO – Chief Financial Officer
  6. COB – Close Of Business
  7. COO – Chief Operating Officer
  8. CRM – Customer Relationship Management
  9. CSR – Corporate Social Responsibility
  10. DM – Direct Mail (can also mean Direct Message)
  11. EOD – End Of Day (EO plus another letter is commonly used for End Of Week, End Of Play or End Of Thread for example)
  12. HR – Human Resources
  13. IAM – In A Meeting
  14. FYI – For Your Information
  15. KPI – Key Performance Indicator – a way of measuring something that is crucial to the success of the business
  16. MOM – Month Over Month refers to that month’s figures compared with the previous month’s (also QOQ or Quarter Over Quarter and YOY or Year Over Year)
  17. PA – Performance Appraisal, or it can also stand for Personal Assistant
  18. PDP – Personal Development Programme
  19. P/E – Price to Earnings (refers to the market price per share divided by the actual earnings per share)
  20. P&L – Profit and Loss (summarises the revenue, costs and expenses earned and incurred by a business)
  21. ROI – Return On Investment (also used for ROA or Return On Assets and ROE or Return On Equity)
  22. SMART – Specific, Measurable, Attainable, Realistic, Time-bound is a guide used for setting an objective that can be measured
  23. SMB – Small to Medium Business (also sometimes called SME or Small to Medium Enterprises)
  24. SKU – Stock Keeping Unit
  25. TOS – Terms Of Service
  26. YTD – Year To Date

Remember, if you want to apply for a PP at ERAC, have a look at the current vacancies list and make sure you include a CL and CV. (If you want for a permanent position at Enterprise Rent-a-Car, make sure you include a covering letter and a curriculum vitae…)