Utility Bill | Riverside Public Utilities

The Direct Pay Plan offers all residential and commercial customers served by Riverside Public Utilities the ability to have their utility payment paid directly from their preferred checking, savings and loan or credit union account. You no longer need to write a check to pay your utility bill. You will save the environment, time and money and this convenient and secure service is absolutely free. See how it all works.

Here ‘s how it works:

1. Completely fill out the Direct Pay Application with all the required information.
    
2. Attach a blank check from your financial institution marked “VOID”
    
3. Send it in!

Remember to send the application in with a blank voided check, otherwise it will delay your application. It takes about 6-8 weeks to activate your account in the program.

The check writer for the Riverside Public Utilities account must also be listed as a responsible party for the RPU utility account. If the check writer is not listed on the account, please call Customer Service at (951) 782-0330 and we’ll add them to it.

Prior to your activation in the program, you will receive a pre-notification statement that must be paid. Bill statements following that statement will show you that no payment is due, but that Riverside Public Utilities will soon draft monies from your account. Payment draft dates may vary slightly from month to month depending on meter read dates and billing dates.

You can set the maximum payment level we take out (must be $25 or more) so you know exactly how much money Riverside Public Utilities is taking out of your account each month. Plus, you may increase or decrease your maximum payment level whenever you want (e.g., during seasonal high or low periods of use). Customers may drop out of Direct Pay at any time and return to normal billing procedures. To avoid any unwanted drafts, please notify the Customer Service Department at least 48hrs before your scheduled draft.

If you have any bills that are over your pre-set level, your account will be suspended from Direct Pay – which means you’ll be responsible for paying your bill using an alternate method. If the bill is not paid, the account will be subject to normal collection activity. Once your bill is paid, we will resume drafting based on your Direct Pay options.

If your payment transaction is returned by your bank for any reason, including insufficient funds and closed or unauthorized accounts, you will be taken off the program. You will be required to pay the amount due and wait up to 6 months with a satisfactory payment history before re-establishing your account on the program.

Once your bill is paid, you will be put back on the Direct Pay program.