Tmobile “sign into network”, no data.

DeltaPavonis said:

It does sound rather strange, which is why I’d to see if this works for anyone else. I spent about a day and a half mucking around with pretty much everything I could think of device-side and a few calls with tech support reps, then, lo and behold not fifteen minutes after my account gets re-provisioned from Blackberry to Android (and cycling airplane mode) the redirects stop.

Click to expand…Click to collapse

Thanks for the advice on what to ask for.

I went to a local store this morning. They seemed pretty clueless (the guy helping me was apparently really new — he had never called cust svc on behalf of a customer before and kept having to ask for help about what to say or do). They ended up swapping my older sim for a new sim. That changed me from having this issue on HSPA to having this issue on LTE (so I guess that was good). Then they called cust svc and got to tech support. I wish I would have just called myself as the store person was a clueless middle man. And he kept holding my Nexus 5 like he was about to drop it.

Anyway, I guess the “data feature” on my account was an older one meant for windows phones (but that sometimes works on Android phones too). I think it was showing on my acct as something like “Budle Web SmartPhone”. He switched the data feature to a different one that supposedly works with Android, Windows, iPhone. It fixed it about 30 mins after I left the store (after cycling airplane mode). He promised it didn’t change my actual plan and is still unlimited data. On the tmo portal, it now shows as “4G Web – Unlimited”

So I think the bottom line is yea, call cust svc, get to tech support, and have them reprovision your data service/feature to the more modern one meant for all phones.

Oddly, I just noticed my $59.99 Even More Plus 500 TTW plan is now showing as a $29.99 plan. I can’t wait to see if my next bill is actually cut in half or if this is just a display oddity.

Thanks for the advice on what to ask for.I went to a local store this morning. They seemed pretty clueless (the guy helping me was apparently really new — he had never called cust svc on behalf of a customer before and kept having to ask for help about what to say or do). They ended up swapping my older sim for a new sim. That changed me from having this issue on HSPA to having this issue on LTE (so I guess that was good). Then they called cust svc and got to tech support. I wish I would have just called myself as the store person was a clueless middle man. And he kept holding my Nexus 5 like he was about to drop it.Anyway, I guess the “data feature” on my account was an older one meant for windows phones (but that sometimes works on Android phones too). I think it was showing on my acct as something like “Budle Web SmartPhone”. He switched the data feature to a different one that supposedly works with Android, Windows, iPhone. It fixed it about 30 mins after I left the store (after cycling airplane mode). He promised it didn’t change my actual plan and is still unlimited data. On the tmo portal, it now shows as “4G Web – Unlimited”So I think the bottom line is yea, call cust svc, get to tech support, and have them reprovision your data service/feature to the more modern one meant for all phones.Oddly, I just noticed my $59.99 Even More Plus 500 TTW plan is now showing as a $29.99 plan. I can’t wait to see if my next bill is actually cut in half or if this is just a display oddity.