Technical Writing in Business Correspondence - Practice Test Questions & Chapter Exam | Study.com

It is a digital message sent electronically from one computer to one or more other computers

It allows a user to access multiple applications after entering one set of login credentials

It is a method of encrypting a document with a type of digital code that is almost impossible to duplicate

It is a location on the World Wide Web that contains information on a topic or person made up of pages joined by hyperlinks

What is the definition of an email?

Question 5 5. What is the definition of an email?

It is an informal means of silently communicating information to employees within the workplace

It is an informal means of quickly communicating time sensitive information to individuals outside of the office

It is a formal document that is sent within an office that contains information which can be processed quickly

It is a formal form of communication for an individual to explain why he or she is an attractive candidate for a position

A manager needs to make her team aware of the company’s new vacation policy. She can best accomplish this through using which of the following types of business correspondence?

Question 3 3. A manager needs to make her team aware of the company’s new vacation policy. She can best accomplish this through using which of the following types of business correspondence?

A manager wants to quickly and informally remind his team members to attend a benefits meeting this afternoon about health insurance updates for the upcoming open enrollment period. He can best accomplish this through using which of the following types of business correspondence?

Question 2 2. A manager wants to quickly and informally remind his team members to attend a benefits meeting this afternoon about health insurance updates for the upcoming open enrollment period. He can best accomplish this through using which of the following types of business correspondence?

Which of the following types of memos provides instructions or directions on how to proceed given a certain circumstance?

Question 1 1. Which of the following types of memos provides instructions or directions on how to proceed given a certain circumstance?

Saying what people should do to help

Which one is not a part of a memo?

Question 10 10. Which one is not a part of a memo?

To make sure that there are no grammatical and spelling errors

To make sure that employees read the memo when they receive it

To make sure that the memo is approved by CEO

To make sure that the memo complies with company policies

Why should you let HR read a memo on time-off policies?

Question 9 9. Why should you let HR read a memo on time-off policies?

The message is too short for an email, or confidentiality is important.

The message is too short for an email, and it is important for employees to have a hard copy of the information.

The message is too complicated for email, or confidentiality is important.

The message is too long for email, and it is important for employees to have a hard copy of the information.

What is the reason why an employee might choose to write a memo in the workplace?

Question 8 8. What is the reason why an employee might choose to write a memo in the workplace?

Ben works at his company’s headquarters but just finished inspecting one of the company’s foreign branch offices. What type of memo may he write about it?

Question 7 7. Ben works at his company’s headquarters but just finished inspecting one of the company’s foreign branch offices. What type of memo may he write about it?

A memo is not appropriate for this scenario.

Xander was asked by his boss to find out if there are any off-the-shelf alternatives available to replace the company’s current database program. What would likely be the BEST type of memo for Xander to compose?

Question 6 6. Xander was asked by his boss to find out if there are any off-the-shelf alternatives available to replace the company’s current database program. What would likely be the BEST type of memo for Xander to compose?

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Question 11

11.

Who is the ideal target for a memo?

Answers:

One person
The whole office
A newspaper
A client

Question 12

12.

Jennifer lives an hour north of where she works and is stuck in traffic due to a water main break that her teammates, who mostly live within minutes of the office, probably know nothing about. Jennifer needs to let them know that she will be late to work and will be unable to run an early morning meeting for a client. Which of the following is the best form of communication for her to use?

Answers:

Memo
Letter
Email
Text message

Question 13

13.

Mark is a manager who needs to communicate a new policy to his team members. Which of the following form of communication should Mark is most appropriate for this purpose?

Answers:

Memo
Instant message
Letter
Text message

Question 14

14.

Sally needs to ask her manager if she can leave a little early this afternoon in order to take her dog, who has just fallen ill, to the vet. Which of the following form of communication should she use?

Answers: