Snailax Cordless Electric Scalp Massager, Portable Head Massager - 49A1

WARRANTY AND RETURN POLICY

Warranty:

offers the warranty as below.

If the product(s) is damaged or defective within a reasonable time,

Only to buyers who have received an extended warranty

Yes after being justified

Yes if undamaged

or Return for replacement

To obtain warranty service on Snailax product(s), follow

have other limitations as below

does NOT cover the refurbished product.

does NOT cover the replaced product.

be processed for items that have exceeded the warranty period.

expire 12 months from the purchase day.

, unless an extended warranty is registered,

in which the

This warranty is effective only if the product is purchased and operated in the country

), NOT to any r

The warranty extends only to

, except as noted below.

, for a period of

product to be free from defects in workmanship and materials, under

Warranty Claim Procedures:

(within 90 days from the date of original purchase) once the item(s) are delivered.

credit will be issued

he item(s) will be repaired or replaced or a

Any claim for defective merchandise returns must be packed in original packaging

in the field or be retained by the customer.

inspected by our representative

warehouse for inspection or be

the right to specify that items be returned to the

If the

Number label attached to each product

are required to claim defective

Valid proof of purchase (see below the definition of valid proof of purchase);

customer must provide to

customer believes is defective and

When returning items with RMA# and a prepaid shipping label provided by Snailax, Snailax takes responsibility for any damage or loss incurred in transit.

Valid proof of purchase under this Warranty:

Order numbers from online purchases made through Snailax official store (www.snailax.com) or Snailax’s direct-authorized resellers, currently only at Amazon/eBay/Walmart. For product(s) obtained from other Channels, please contact the customer service of the Channel directly for the appropriate solution.

Warranty Limitations:

This warranty does not include:

Normal wear and tear
Any condition resulting from other than ordinary residential wear or any use for which the product

was not intended, such as use in rental or contract trade or commercial use

;
Any condition resulting from incorrect or inadequate maintenance or care
Damage resulting from misuse, abuse, negligence, accidents, or shipping damage

, exposed to

environmental conditions

temperatures, water,

improper

operati

on,

improper installation, improper use of electrical supply; transportation damage; theft; vandalism or .
Damage resulting from

t

he attachment or modification of any unauthorized accessories;
Fail to show valid

proof of purchase

through Snailax official store

(www.snailax.com) or Snailax’s direct-authorized resellers, such as Snailax official stores at Amazon/eBay/Walmart.
Lost or stolen products
Items that have expired their warranty period
No quality-related issues (after 30 days of purchase)
Free product/ Gift

offer

by Snailax
unauthorized repairs or modification;
Purchases from unauthorized resellers
Replaced Product(s)
Certified Refurbished Product is only provided repaired or replaced within 30 days from the date of original purchase
Accessories Product(s),eg. Adapters, cover, etc.
Dissatisfaction due to buyer’s remorse

(after 30 days of purchase)
Free return within 30 days

excludes Alaska, Hawaii, and United States Minor Outlying Islands UM
Please contact us or

fill out the form for warranty registration within 60 days of purchase, otherwise, the warranty is void