Service Electric: Reviews, Complaints, Customer Claims | ComplaintsBoard

After renting a modem for years, I decided to purchase my own and return their modem. They said it would be checked ‘in house’ to determine if it works and I would be charged for the modem if it did not. I was called within 4 hours saying they tested it and it was deemed broken therefore I had to pay. I picked up the modem, brought it home called se to hook it back up and of course my modem works. After weeks of the northumberland manager not returning my phone calls, I finally got a call and they say they can not do anything else and the $50 credit is all they will offer, despite that it works. Such poor customer service. Buyer beware do not rent their modems.. At this time we have contacted a local lawyer to work on solving this dispute. I have spent at least $297.50 on rental fees over the years which is well over what the modem likely costs. To resolve this se will refund all fees that my account has been charged. It seems like a lawyer is the only way to resolve this dispute but maybe this complaint will be read by someone important and it will make a difference. I have documentation of all phone calls, paperwork provided to me and other documentation showing se never actually even tested the modem. We have all the evidence we need to prove the modem works. As a consumer, this ordeal has had an economical and non-economical impact and I would have liked this resolved on 1/17/2019 when the modem was initially returned. I spoke with a se employee on 3/18 to discuss paying a partial bill while the modem issue was being disputed; it was agreed that could pay part of the bill. On 4/4 our internet was shut off in the middle of a work day which is the location of my business. The bill had to be paid to regain service. This is again an example of poor communication since my calls were not returned by a manager and se just shut internet off without speaking to me first.