Salesforce Business Analyst

Leeds Technology Services (LTS) invites applications for a Salesforce Business Analyst! LTS is a distributed IT group, housed in the Leeds School of Business, and provides support as the primary technology service provider to Leeds faculty, staff and students. We have a highly collaborative work environment with a strong emphasis placed on customer service. Our mission is to enhance, through technology, the effectiveness of individuals, divisions and departments, and to provide a robust learning and research environment with an exceptional student experience.

This position will support the Assistant Director of CRM to provide constituent relationship management (CRM) through the design, delivery, operation, and improvement of Salesforce.com applications; and technical and business processes related to those applications. This position serves as an expert and provides analysis and support for Leeds’ managed Salesforce.com/CRM service, including supporting applications. This position’s primary partners include administration, faculty, and staff within Leeds’ four academic centers as well as Advancement.