Raffaello Network: Reviews, Complaints, Customer Claims | ComplaintsBoard

I bought a pair of Hogan on the Raffaello Network UK. Part of the nylon thread in one shoe was not stitched and scratched the skin of my foot. I reported the problem to the UK client service.

I received an e-mail from one of the representative of the Client Service Italia. He told me that Hogan refused any responsibility and he offered to repair the shoe.

I asked him what would have happened if the solution could not address the problem. He answered that he would have sent the shoe back to me. I sent him copy of the Consumer Act 2015. On October 15, he answered that from the birth of mankind, men have experienced shoes that do not fit their needs and that does not mean that they are faulty. I repeated to him that the problem actually existed and it was a nylon thread that was not stitched as it should have been and scratched the skin of my foot!

I asked the address of his manager to complain about this outrageous allegation BUT I was not even answered.

Today I received the following reply:
“Reply from Raffaello Network
An hour ago
Hello Elisabetta,

We are sorry for what happened but the agent told you the truth: we did contact the manufacturer but they refused to take the product back. We offered you to repair the shoes but you refused to send them back. That’s the only thing we can offer in this case. “

I think that this a dishonest recount of what happened! I have never refused to send the shoe back to be repaired. I just wanted to receive an answer in the case it would have been impossible to repair it without altering its aesthetic qualities. The answer I got was that I should just accept that from time to time shoes do not fit! Excuse me? No mention of the consumer act2015? I asked to have the manager address many times and he did not provide an answer.