‘Internet Cable Unplugged’ Issue on ASUS Router Wh… – BT Community

Hi There,

Wondering if someone can give me some advice.

About 2 months ago, the internet to our office randomly stopped working. The ASUS DSL-AC68U router that had worked without issue for many years, started showing the error ‘The Internet Cable Is Unplugged’ even though it wasn’t which I posted about previously here https://community.bt.com/t5/Home-setup-Wi-Fi-network/Setup-BT-Fibre-With-Asus-DSL-AC68U/m-p/2101633#…. We tried new filters at the wall sockets, changing WAN cable, downgrading and upgrading firmware. Eventually we called BT and they reported no issues on our line, as a last ditch solution they scheduled an engineer to come round and sent us a new Home Hub.

When the new Home Hub arrived, I connected this as a test and it worked first time… no issues at all.

At this point, I had assumed the ASUS router had simply failed and was now broken. All was ok and we went back to normality

Fast forward to now, I’ve just bought a new ASUS RT-AX88U to replace the broken one, the Home Hub is good but lacks some features that the third party routers provide. I receive the new ASUS and set it up, only to get the same error of ‘The Internet Cable Is Unplugged’ – I have again tried everything I can think of, including a factory reset, updating firmware etc but to no avail.

Is there some issue with BT Fibre connections working on ASUS routers? Has anyone seen this type of error before? Its possible that both units are defective, but this would seem unlikely. I am now wondering if my older router is broken at all, or if its just an issue with it connecting to the ISP.

Anyone got any bright ideas for how I might go about remedying this?