I Ndividual Speaking 1 - ABCXYZ - QUESTION 1 : Business is best done face to face. Do you agree with - Studocu

QUESTION 1 : Business is best done face to face. Do you
agree with this statement?

Face to face communication is important for building strong
relationships

Face to face meetings is key to building strong relationships. The
customer or client will feel as if they have connected with you better if
you meet with them in person over communication via email or phone.
The personal attention you are showing the clients proves that you are
actively listening to them, therefore building stronger relationships.

Face to face meetings are important for loyalty and trust

Face to face meetings with clients and customers will increase the
emotional relationship and will help build loyalty. As humans, we
naturally want to meet and interact with the people we are doing
business with. Especially at the beginning of a client relationship, where
the trust has not yet been established.

Face to face meetings are more focused and productive

Face to face meetings clearly communicate goals

With face to face meetings, the chat is usually more to the point,
meaning that the conversation will flow a lot more naturally. This
enables us to be clearer with our objectives, come up with more ideas
and lead to more opportunities for the business.

Face to face meetings helps make focusing easier

People tend to engage more in face to face meetings because there isn’t
that opportunity to do anything else, meaning that in-person meetings
are still relevant and important, even in today’s world of technology.

Question 2: How could communication be improved in your
organisation?

Demonstrate empathy.

No matter who you are or what your occupation may be, we all have
experienced the negative impact stress in one’s personal life can have
on your work life. As a manager, it’s important that you show your
employees that you know they have lives outside of work, that you
care, and that you hear what they have to say. Your employees will feel
valued and more satisfied in their work, which will lead to greater
productivity and an overall positive environment.

Learn how your team communicates

Have you noticed some team members dominating the conversation in
meetings and others seeming hesitant to contribute? Your team
members likely have different communication styles, and it’s important
to understand each style so that you can collaborate effectively and
ensure everyone feels comfortable contributing.

Adopt a smart alternative to an open door policy.

As a manager, you can strengthen your communication with your team
members by making it clear that they can informally check in with you
when they need to. However, having a true “open door policy,” where
team members can stop in at any time, could cause your productivity to
take a major hit–especially if you’re working remotely and your team
members can’t gauge how busy you are.

+Empower employees to share feedback.

Make sure your employees feel heard by giving them multiple outlets to
share feedback. Sending out an employee engagement survey at regular
intervals can be a good place to start, but don’t stop there. Consider

Employee Health And Wellbeing Is A Necessity, Not A Perk

One of the biggest trends is the growing obligation of employers to
take care of their people. Almost half of employees say that
their workplace harms their mental health. According to a report
from SHRM, nearly one in four employees report feeling down,
depressed or hopeless.

It’s becoming imperative for employers to find new solutions to
provide support in the workplace and protect employees against
threats to health and wellbeing. Employee communication plays a
key role here.

Disparate Platforms Create Barriers to Engagement

We’ve already seen an explosion of new communication
technologies entering the workplace in a bid to keep up with new
ways of working.

Move over email, now there’s Slack, Google Hangouts, Microsoft
Teams, Zoom and more. A report from Slack found that employees
hope to have even more communication tools available to them in
the future.

But having so many different communication technologies across
multiple platforms can hurt an employee’s ability to stay engaged

+AI and Chatbots Will Streamline Business Operations

AI is taking over – but it’s as not riddled with the same anxieties
around machine learning and robot uprisings as it used to be.
Chatbots have already entered the workplace and overall, it’s a
welcome change. 77% of employees believe it will make their
workplaces better.

Chatbots can support effective communication in the workplace
through process optimization, helping with technical or
administrative problems, recruiting and onboarding new employees.
Businesses with AI and chatbots in place have noticed a 43%
increase in employee retention and a 71% decrease in cost per hire.

QUESTION 4: What do you do when you receive a nasty e-
mail?

Step 1: Read the email thoroughly

Step 2: Give myself some space

Step 3: Recognize and address negative emotions

Step 4: Maintain respect with professional language

Step 5: Send my email

QUESTION 5: Is communication better these days with all the new
technology?

YES BECAUSE:

Easier Sharing of Information

The most significant way that technology has helped communication
involves how people can now communicate live no matter where they
go

Faster and Reliable Communication

Thanks to technology, you no longer have to rely on sending physical
letters and then waiting several days and perhaps having your message
lost in the mail. Instead, you have tools for audio and video calls for
immediate communication