Cheap Flights to New York from $28 in 2023 – KAYAK
Got a call right away as we were leaving baggage claim that I had left a bag—got it right away. Great service!
Got a call right away as we were leaving baggage claim that I had left a bag—got it right away. Great service!
Very accommodating great service
Pros:
“Service and overall cleanliness etc. was very smooth, good and clean. I sat in seat 1A both ways and as the first person to get on and off the flight found the process well laid out, easy, clean and smooth. I also got to witness the boarding process from inside while seated. Very professional and courteous all the way. The first class cabin was sparsely filled with ample space between us and based on how many people I saw getting on, I think the rear cabin must’ve been sparsely filled as well. More on the comfort aspect in the “what would have been bettter section” … in short, the seats are the weakest link in the chain.”
Cons:
“My only gripe is about the seats fitted in first class for this Alaska Air leg (JFKSFO). Like most, my travel frequency has dropped so much that I can finally afford to pay full fare first for the few times I do need to travel. I expect that this will more likely be the norm than not and hope/expect that more among us who can afford to pay extra for the additional comfort, do so. The airline industry will need to keep that segment to get ahead of this seismic shift in travel patterns that 2020 has brought upon all of us. I was hoping to just sleep through it. I normally sleep well/easily on flights (at times, “too well”!) but could not do so on this leg. The seats in first class are just not meant for sleeping and are thus limited in their positioning … brief napping is the best you can do – carry your entertainment/work or plan on meditating while fully awake. The base is for all intent and purposes, immovable (maybe a couple of inches back and forth at best). There is no concept of a foot rest in the design. The back locks into one of two positions – a vertical one for take-off/landing and a second one tilted about 15 degrees or so. That makes it impossible to stretch the body out while fully supported – so hard to go into relaxed/deep sleep for those who wish to do so. The front passenger seat of a common car offers more for a five hour road trip – something to ponder on, eh? Upgrade the seats …the extra investment will pay for itself quickly in this age of reduced travel as you’ll attract more of those who are lucky to be able to pay a little more to fly in comfort for the few times that they need to. Additionally, sleeping passengers are often the easiest/cheapest to service!”
Pros:
“That the plane was newer”
Cons:
“The service and entertainment options… and the WiFi was terrible”
Pros:
“Nothing in particular”
Cons:
“Everything could always be better. Nothing was exceptional and so better is an easy problem to have for Alaska.”
Cons:
“Seats that reclined more in first class!”
Pros:
“Personable and polite crew”
Cons:
“Boarding process”
Cons:
“My flight was delayed 4 hours. The gate attendants were so kind but the communicate from operations was terrible. It’s sucked that those ladies had to fiend questions as there was no real Information. I wanted my WiFi comped.”
Pros:
“Everything was superb! The airline I prefer did a great job! The seats, the food selections, the staff – everything!”
Cons:
“Nothing. Everything was just perfect!”
Pros:
“Crew was so helpful and nice!”
Cons:
“Better entertainment options and food options”
Pros:
“Nothing”
Cons:
“Delayed flight by several hours. When the replacement plane arrived, the crew had to leave for a replacement crew. We arrived in New York half a day after our scheduled original arrival.”
Pros:
“Quick boarding”
Cons:
“More room”
Pros:
“Great crew, nice service, comfortable.”
Cons:
“Nothing. Loved it.”
Pros:
“Vouchers and free food after 9 hour delay”
Cons:
“Not have us board and deplane and waiting for 9 hours.”
Pros:
“Seat was good. Crew Service also was good”
Cons:
“Didn’t like sitting on tarmac for 40 minutes after arriving. Got very warm and uncomfortable to breathe”
Cons:
“Delayed 1 hour and 43 minutes. Unacceptable.”
Cons:
“I was not notified that my card was declined and this caused a ton of delays”
Pros:
“wi-fi as a t-mobile customer”
Cons:
“having cabin crew remind people to put blinds down for a red eye. Some folks were oblivious.”
Cons:
“Alaska is constantly running on delay schedules lately; never on time. Very tired of it.”
Cons:
“The flight was late and we missed all connections.”
Cons:
“first class seats were not that comfortable and would not recommend taking this flight as a red eye”
Pros:
“yes, yes,yes!”
Cons:
“nothing really…”
Pros:
“Entertainment selection was really great. A large number of excellent movies”
Cons:
“Seats felt even more narrow than I am used to, and area under seat seemed smaller. Could barely fit my backpack underneath.”
Pros:
“I liked the ease of booking with Alaska but I won’t ever book for long (more than 4 hour) flights. Our flight out was uncomfortable and crowded. Then upon our return to the airport, having checked in ONLINE hours prior, I was unable to print out our boarding passes at the kiosk or the checked…cont”
Cons:
“Baggage desk. Due to the fact that we couldn’t print the passes we missed our flight. I have never run into this type of problem before. I was very dissatisfied with this airline.”
Cons:
“It is much better now”
Pros:
“Crew was ‘amazing’!!!”
Cons:
“No seat assigned at check in. I got the window seat on the last row, right next to toilet and not reclining. 🙁 No entertainment system on such a long flight unless you rent a tablet from them”
Pros:
“The crew was great”
Cons:
“Having seats assigned at the gate wasn’t the most efficient”
Pros:
“Crew was friendly and fun. Seats were roomy with plenty of leg room.”
Cons:
“No soap in bathroom stall. Told crew who tried to correct it but it was broken. Boo…”
Pros:
“Free movies”
Cons:
“No free snacks”
Pros:
“Seats were decently comfy. Good entertainment selection.”
Cons:
“Delayed almost 2 hours”
Pros:
“Fast flight”
Cons:
“Too warm. Screen wouldn’t shut off so we could sleep”
Pros:
“Clean plane and pleasant crew and announcements.”
Cons:
“The complimentary snack were dry sugar biscuits.”
Pros:
“Comfortable seats Professional Crew”
Cons:
“Poor snacks”
Pros:
“Boarding was quick, uneventful. Standard issue, the passengers were on their own to stow bags, get seated…even as crew was requesting that bags be turned on their sides like a book to provide as much room as possible. Then please go through the cabin and assist. Otherwise it was fine because no one has anything approaching expectations these days.”
Cons:
“This plane was older, smaller and less comfortable than the one we flew from JFK to SFO. For 5 plus hours it wasn’t the most inviting. At landing several people appeared desperate to deplane, perhaps to make connections but no one assisted them. There were also passengers from the rear of the plane up and in the aisle immediately which just causes tension and friction for those still seated. That’s when I want to and did say something to certain individuals and made them wait. But this is the flight crew’s responsibility, not the passenger’s.”
Pros:
“They have been on time for most flights”
Cons:
“They never have enough room for my carry on even though I pack light. Also I always board in group D no matter if I have an aisle seat in the back or a window in the front.”
Pros:
“Flight attendants were upbeat and attentive. They came around frequently with food and drink carts.”
Cons:
“My wife and I had our seats changed (not requested or offered) to “sit together”. Turns out this was in the last row, and between not having a reclining seat, a generally rough flight, and the constant line to the bathrooms it was particularly unpleasant. I should have looked more carefully at the seat assignments and they should have been more up front!”
Cons:
“They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip.”
Pros:
“Nothing.”
Cons:
“Our flight was supposed to leave at 10pm. We all boarded only to be told that some ground crew vehicle ran into the cargo door and scratched it so badly it had to be reported. The report must be filled out and sent to Seattle for review. We were told by the air crew this would take a few more minutes. It took over almost an hour and a half. Screaming babies and a FULL plane. We finally changed planes to the other end of the Terminal. I got no sleep and missed a very special Labor Day Holiday with my daughter because I am sleeping now. I dont understand how your own ground crew can damage your plane and it take so long for you to decide to change planes AFTER BOARDING A FULL PLANE!?!?”
Pros:
“Everything”
Cons:
“N/A”
Cons:
“New York airports are always delaying landing and getting to the gate by at least 30 mins. Nothing to do with the airline I assume, but still quite frustrating to do detours and spend extra 30/40 mins in air or taxiing.”
Cons:
“If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy.”
Pros:
“On the way home I got three seats to myself, which was a boom since I injured my knee on the trip. I also got to see four movies that were on my list.”
Cons:
“Paying for food is annoying and the prices are ridiculous. There isn’t much leg room and the seats don’t recline much”
Pros:
“The mood lighting on the plane.”
Cons:
“Not applicable; everything about this flight was great!”
Cons:
“You are no different then other airlines. Nothing sets you apart.”
Pros:
“Nothing to like”
Cons:
“Joke airline. Broken seats. Zero service.”
Pros:
“On time, efficient. Always like the video options.”
Cons:
“Food choices so limited and boring.”
Pros:
“I like people who work for Alaska they try they best are very professional and polite.”
Cons:
“I travel from Hawai to New York with a laid over in San Francisco In the airplane around 6 hrs fly the offer only one time drinks. Went I check my luggage in HNL they tell me will go all the way to JFK airport , went I was in San Francisco they call me to pick up luggage because they don’t sent to New York. Went we arrive to San Francisco airport they delay fly for 3 hrs I have a hotel in NY to sleep for 5 hrs before I pick up rental car and start to drive to my next trip . I lost my hotel reservation, again only one time they offer drinks and food was not good in airplane .”
Cons:
“Delays both ways! Captain didn’t even say the reason why. Really annoying just sitting on the plane for an hour”
Cons:
“Despite the delay of almost 3 hours (which we were informed much earlier than getting to the airport at) the plane was 40% empty so can’t complain at the end of the day”
Pros:
“Nice crew, nice plane”
Pros:
“It was a smooth flight”
Cons:
“More food options”
Pros:
“It was my first experience & I couldn’t had enjoyed it more ! Words can’t explain”
Cons:
“Nothing everything was great”
Pros:
“Nice leather seats and more leg room than a few other companies.”
Cons:
“Add Subtitles to the movies at list in English thanks Tzach”
Pros:
“Crew was very helpful”
Cons:
“MULTIPLE DELAYS”
Cons:
“the only discomfort is trying to sleep”
Cons:
“30 min delay”
Pros:
“Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment.”
Pros:
“You can always count on JetBlue for good snacks and free WiFi.”
Cons:
“But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed.”
Pros:
“I always shop on kayak. It’s reliable because of the consistant results.”
Pros:
“Crew was nice. Took off on time.”
Cons:
“A little wobbly on the landing. Felt like I was going to be sick. Crew could maybe enforce opening up path to the gate a bit more. People that get in the way of those called to board.”
Pros:
“Food”
Cons:
“The scren was not working! This was a bit upsetting at my flight was 5 hours.”
Cons:
“Crew member was rude”
Pros:
“Smooth, great service, free wi fi that really works and lots of free snacks and water which nowadays may seem like a real perk.”
Cons:
“Everything was great!”
Pros:
“The flight itself was fine. Food pricey but good enough. Seats are comfortable. WiFi is intermittent. Cabin crew basically OK.”
Cons:
“Contradictory and incomplete texts about a 1.25 hour delay in departure time. Text should say to arrive at original time. Almost missed the flight because text did not say that. Got 2 different texts within minutes, one with incorrect info. Why did I have TSA Pre-Check status on the originating flight but not on the return flight? Not enough overhead space, and cabin crew wasn’t helpful in finding space. Flight 30 minutes late, but probably not JetBlue‘s fault.”
Cons:
“I got to the airport just to find out that the airline cancelled this flight. I had to repurchase an already paid for flight Again! $1019!!”
Pros:
“Jetblue can’t be beat! They are simply the best.”
Pros:
“Space n comfort”
Cons:
“Delay, staff at airport n on board not the nicest”
Cons:
“It was kinda hot and humid on the flight. On Demand movies and tv were unavailable from the getgo. Then about an hour or so into the flight the Direct TV service ended as well. It was pretty frustrating since I finished the book I brought with me during the first hour of the flight.”
Pros:
“Extra legroom was a bit expensive but excellent. Crew excellent as usual and seemed to like what they were doing.”
Pros:
“Good experience”
Cons:
“Not perfect but good”
Pros:
“Seat space lighting of cabin.”
Cons:
“No really heart healthy foods and certainly not the snacks. Attendants were “tired””
Pros:
“The plane was neater than the one I used going to long beach”
Pros:
“Quick boarding, good flight”
Cons:
“Seat 17f was a half seat with no room. Not sure why that is not sold as a half seat…should I have paid half price”
Pros:
“Plane was brand new. Excellent condition”
Cons:
“Nothing”
Pros:
“You have to pay for food. In th pass food was included with the cost of the flight.”
Pros:
“Entertainment and boarding was mediocre.”
Cons:
“Crew, comfort and food was poor, and just overall it was poor.”
Pros:
“The crew was very polite and friendly. The seats were very spacious and inflight entertainment was awesome.”
Pros:
“Seats are roomy, plane was newer and boarding was fast.”
Cons:
“Only direct TV, no movies”
Pros:
“The free WiFi and snacks will totally make me a repeat customer’ great flight attendants and good communication.”
Cons:
“No comments to provide”
Cons:
“2 hour delay and gate changes were ridiculous”
Pros:
“I have not flown JetBlue in awhile, and am sorry I havent! I was so impressed with the efficiency of boarding and the takeoff. Not to mention, the seat space in economy was AMAZING! Any little extra bit helps! Great prices, efficient, and the flight attendants were so nice and has great attitudes!”
Cons:
“Nothing.”
Cons:
“We were delayed due to mechanical issues”
Cons:
“The crew was either rushed, tired or something…not as friendly and that made for a long trip.”
Pros:
“I arrived 3 hours early and was able to switch to an earlier flight.”
Pros:
“Everything was on time. The plane was clean. Most importantly there is more leg room of Jet Blue than on all. the other carriers.”
Pros:
“Everything”
Cons:
“Attitude from staff”
Pros:
“Staff!”
Cons:
“Food options Sound for movies is usually a problem”
Pros:
“Never again will jet blue get a penny from me – worst flights ever !!!!!”
Pros:
“Efficiency”
Cons:
“No free headsets”
Pros:
“The flight attendants made me feel comfortable and were very upbeat. The ride was smooth with very little turbulence.”
Pros:
“Everything was perfect!!”
Pros:
“Great boarding great snacks great entertainment”
Cons:
“Nothing”
Cons:
“The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead.”
Pros:
“we had space and although we left late the crew was very accomodating”
Cons:
“Not having anywhere to store my bag, or put a cup or anything. Couldn’t stretch out legs under seat in front as usual. Cramped. No warning. Uncomfortable. David Shenk.”
Cons:
“Wish I could pick seats or pay for better ones when booking w kayak”
Pros:
“Very friendly staff”
Cons:
“Hour late to board”
Basic flight no clutches
Pros:
“Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!”
Pros:
“The crew very professional. My flight was on time.”
Pros:
“The crew’s positive energy and great service were truly amazing. Kudos Delta!”
Cons:
“Turn on the lights before landing graduallyb- noone likes bright fast – too nasty;”
Pros:
“On time, comfortable flight. Great crew and service.”
Cons:
“Nothing. Everything was great.”
Cons:
“Late”
Cons:
“It was late”
Cons:
“food options”
Pros:
“Good snack selection. Crew was personable.”
Cons:
“Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows.”
Pros:
“Crew was nice and welcoming”
Cons:
“Well, if our plane had been leaving on time it would’ve been superb.”
Pros:
“Crew was friendly, cabin was clean.”
Cons:
“No Tvs”
Cons:
“Notify the delay quickly”
Pros:
“Flight attendant in first class was amazing.”
Cons:
“Too much delay – departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm – a complete failure!!!!”
Cons:
“The flight was 2 hours delayed.. this cause a lot of inconvienece..”
Pros:
“Arrived on time and smooth flight though it was completely full”
Cons:
“It was delayed”
Pros:
“N/A”
Cons:
“Chinese Eastern did not try to help and solve my problem.”
Cons:
“Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional.”
Pros:
“It was a smooth boarding, flight and exit out of the plane.”
Pros:
“I arrived safely.”
Cons:
“Space on board was horrible. Diffenately not enough room and I’m an average guys.”
Pros:
“It’s a fast flight and boarding was quick.”
Cons:
“The terminal at LGA airlines is terrible.”
Pros:
“Snacks, cleanliness and crew”
Cons:
“N/A”
Cons:
“Hour late”
Cons:
“Entertainment app from Go Go didn’t Work.”
Pros:
“It was a normal flight as well expected.”
Pros:
“We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks.”
Pros:
“The crew and pilot were absolutely amazing.”
Cons:
“This is my 3rd delta flight in a row that has been delayed. I understand these things happen, just extremely frustrating.”
Pros:
“Flight attendants were excellent!”
Cons:
“That’s the flight is clean”
Cons:
“It takes time and worries to find the air train and Aeroflot registration.”
Pros:
“My flight was great. Boarding was easy and the seats were comfortable.”
Pros:
“Customer service”
Pros:
“Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA.”
Cons:
“The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn’t want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. “Peanuts or pretzels?” They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. “Peanuts or pretzels?” This went round and round a few more times — like a poorly designed computer UI that refuses to accept anything except the correct input — before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird.”
Pros:
“We were treated very well and it was a short, sweet flight. Nothing to complain about.”
Pros:
“Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business.”
Pros:
“Seats were comfortable, choose your own entertainment has new and classic films. Snack selection and quantity were low compared to JetBlue.”
Cons:
“Took too long to board the plane. Wifi never connected.”
Pros:
“Very clean plane and comfortable. Great friendly crew and very good service.”
Cons:
“Wifi service was slow but acceptable. Not a big issue.”
Pros:
“The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I’m not sure who is to blame about this issue but I’m pretty frustrated that it was completely dysfunctional.”
Pros:
“No fee to get on an earlier flught”
Cons:
“When I tried to rebook online this flight was not an option”
Pros:
“Got lucky, and got an upgrade!”
Cons:
“Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City.”
Cons:
“Delayed and crews attitude. Also being seated next to someone when the plain is half empty”
Pros:
“Nothing”
Cons:
“I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing.”
Cons:
“No in flight entertainment”
Pros:
“Delta’s free in-flight wi-fi for entertainment (movies, tv, music) on your own device is a big plus. Not so easy to find (there’s sparse information in their magazine or seat-back brochure), but once you find it there’s a wealth of options.”
Pros:
“The customer service of the middle aged White frmale FA”
Cons:
“The seats were small”
Pros:
“Clean, modern plane, friendly crew, great service”
Cons:
“I liked it all!”
Pros:
“Friendly crew”
Cons:
“Late and then mechanical issues.”
Pros:
“The crew was nice”
Cons:
“There was maintenance happening on the plane after everyone boarded. It was a long wait on the plane and it could have been better if that was done before boarding.”
Cons:
“The flight was delayed for two hours”
Pros:
“Great crew”
Cons:
“Left late and had a middle seat”
Pros:
“Crew was great”
Cons:
“Seat was uncomfortable. Flight was much too crowded”
Pros:
“good luggage space overhead – accommodate wheelie vertically like books. each seat had indiv tv screen, recent movies, usb charger, 3 prong charger.”
Pros:
“There is nothing positive to say besides it got me where I needed to go, even though my first flight was cancelled and had to completely redirect to another airport an that took me 2 hours to get to.”
Cons:
“Everything, the staff was rude especially at the gate. I was forced to check my bag not because of size but because I was in Group 6 boarding and I got on there was plenty of room on the plane. I had even explained I needed to do work and would have to hold everything in my arms.”
Pros:
“Flight was cancelled after multiple delays & I changed to United.”
Cons:
“Stop delaying & canceling flights, especially last minute”
Pros:
“Really easy boarding and flight. Great in flight entertainment options.”
Pros:
“All was good”
Cons:
“Nothing to complain about.”
Cons:
“American Airlines cancelled this flight and then sent one of my two checked luggages to another flight to Newark from Chicago O’Hare and didn’t even think to put me and the luggage I left behind on said flight? Either they should have left both and let me deal with it OR send me on a flight.”
Pros:
“Seat assignment process was great and considerate of my preferences.”
Cons:
“If AA could fix its luggage handling process that would be great. BOTH (!) of my bags have been lost on this flight. Both have been eventually located, recovered and delivered to me, but experience was not pleasant this time.”
Pros:
“Flight attendants were friendly and thoughtful.”
Cons:
“Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices.”
Pros:
“Crew was great.”
Cons:
“Plane was about 1000 years old and I don’t think I’ve sat in a more uncomfortable seat.”
Pros:
“Comfortable seats and snack / drinks service”
Cons:
“Delayed flight departure and bumpy landing”
Cons:
“I was apparently “flagged” by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience.”
Cons:
“I will never, ever book with Kayak again”
Pros:
“Flight crew was great. The plane was half full, so the attendants allowed us to move.”
Cons:
“Terrible landing in Charlotte. The plane was rattling and had an annoying whistle.”
Cons:
“It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in”
Cons:
“Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport.”
Pros:
“Just one of the crew (a young African American female) was pleasant the rest were mediocre.”
Cons:
“The wait was horrible, the boarding was delayed and the plane was hot and stuffy. Very bad first experience.”
Pros:
“Our plane was late getting to the gate. They kept us informed and turned it around pretty quickly. There were storms between Chicago and Rochester so we were rerouted. As a result the hour flight was an hour and a half. The pilot kept us informed and it was a very smooth flight. So even though I was over an hour late arriving I so appreciated the communications and the safer route. AA seems to be communicating more than other airlines and I appreciate that. Flying is absolutely no fun anymore so you take what you can get for the positives.”
Cons:
“WiFi wasn’t working so I couldn’t communicate my late arrival to family picking me up.”
Cons:
“On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future.”
Pros:
“The crew was helpful”
Cons:
“We sat on the tarmac for an hour after boarding because there was some minor mechanical issue on the plane. Also, my video screen didn’t work so I had no way to access the in flight entertainment.”
Pros:
“The fact that they re-booked without me having to contact customer service.”
Cons:
“The connecting flight was cancelled while boarding was in progress at the start of the journey.”
Cons:
“Flight was delayed by untold circumstances causing us to miss our connecting flight to Venice.”
Pros:
“On time departure and early arrival”
Cons:
“Nothing”
Pros:
“Nice crew Spacious plane”
Pros:
“The crew was amazing, flight was very smooth, arrived early, plane clean, service was great.”
Cons:
“For being in first class, my seat did not recline so I couldn’t sleep and audio for my entertainment center was not working”
Pros:
“Good time for flight”
Cons:
“Tight, hot inside plane, no refreshments”
Pros:
“The on-board attendants were personable and efficient.”
Cons:
“The lack of overhead storage was not noted at the gate so about half the passengers had to have their hand luggage tagged on the plane itself, involving wheeling to the back to be tagged. Then once everyone was seated, the attendant wheeled them by and passengers had to call out when they saw their bag go by so that they could be issued the corresponding luggage claim ticket. The seat width and pitch was sad compared to ‘low cost’ airlines like JetBlue.”
Cons:
“They left the lights on the whole flight”
Cons:
“Great trip”
Pros:
“Not turbulence”
Pros:
“Was on time.”
Cons:
“Not eventful.”
Cons:
“Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer.”
Pros:
“Nothing”
Cons:
“An S80? Really? This plane was older than me! Horrible plane! The crew looked like they had been up since 4 am. Looked exhausted and unfriendly. I do want to clarify that this was an American Airlines operated plane, not etihad.”
Cons:
“All was excellent! Only the internet was not working good , payed for all flight access but most of the time the internet was not working. Anyway I contacted support team and they refunded me”
Cons:
“The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn’t get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline’s mistakes put everyone at an inconvenience and we weren’t offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn’t even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had… we will not fly with American Airlines in the future.”
Pros:
“on time”
Cons:
“very cold”
Cons:
“The usual delays out of O’Hare. This plane was an older plane, but good enough for a medium length flight.”
Cons:
“This made the check in process extremely frustrating and confusing. Traveling with my elderly dad who had to squeeze between two large men for 7 hours because people who actually booked the airline got priority seating. We had to pay an extra $500 to upgrade to comfortable seats. Not pleased w Kayak.”
Pros:
“The crew was courteous and very nice.”
Cons:
“The aisles are too narrow. As passengers are boarding and you sit in the aisles you are constantly struck. FAA should investigate with the decreased aisle width and distance between the seats, can the evacuation be completed within required time, in an actual emergency. American Airlines is endangering the lives of passengers. And the cramped conditions are contributing to the hostile actions of some passengers. What does it take to do what is right?”
Pros:
“I enjoyed the entertainment because I don’t watch movies in the theater often. The movies I saw in-flight were recent films I’ve been wanting to see and made time pass fairly quickly.”
Cons:
“I’m not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat.”
Pros:
“Free checked bag”
Cons:
“2 hour delay No food to buy or drinks”
Pros:
“Good flight. Arrived on time”
Cons:
“Jet bridge was broken and needed repair. Delayed departure.”
Pros:
“The crew were exceptionally friendly and helpful. They made the negatives about the flight much more bearably be their excellence service whether during boarding, in flight, or after landing.”
Cons:
“I booked the flight originally through british airways and expected your standard, modern plane for cross atlantic travel. Boarding to find myself on a 767 designed (and likely built) in the 80s was rather disappointing.”
Pros:
“I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight.”
Cons:
“Holy moly. You know if you stopped charging extra money for checked baggage you wouldn’t have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn’t have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn’t have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I’m offended you guys have America anywhere near your name.”
Cons:
“They cancelled the flight and put me to fly the next day”
Pros:
“Everybody was nice my ride was comfortable and they treat me with respect”
Cons:
“I like everything”
Pros:
“Fast and efficient”
Cons:
“Seats could be more comfortable. Especially head rest.”
Cons:
“Wifi only worked for a half hour, we paid extra to bring carry on bag, and the’re was no space in the plane, had to send it in the cargo.”
Pros:
“Nothing special. It was an ordinary flight”
Cons:
“More leg room and cushioned armrests”
Pros:
“New seats are excellent”
Pros:
“Not a whole lot.”
Cons:
“Everything. The flight was delayed by 4 hours. There was no food in first class. The luggage was put on an earlier flight ans delivered to a different gate. The person handling luggage in Gate A was rude. We had to go to the other gate at 1am to pickup our luggage.”
Cons:
“Clean”
Cons:
“4 hour delay”
Pros:
“Got home without delays. As satisfactory as possible in economy class.”
Cons:
“Much better flight back than going to switzerland”
Cons:
“Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience.”
Pros:
“On time!”
Pros:
“Nothing”
Cons:
“No assistance at all for handicap person, try to ask for help and was told grab a wheelchair and have your family push you or wait till 530 which my flight would be boardiat that time.”
Pros:
“Great flight attendants.”
Cons:
“Wifi only available in continental US but even when we got to that point it was still inaccessible.”
Pros:
“Everything was fast”
Cons:
“emtertinment screens in the front Row couldn’t turn Iran’s it was a midnight flight.”
Cons:
“Flight 1039 dec 16 was delayed due to late inbound arrival to Aruba. United gave the reason “delayed Maintenance” which United denied as mechanical failure. We missed connected flight to Albany. United gave us only option: morning flight to Washington and then To Albany which is inacceptable option. We took rental car. Also: Workers at Newark do not coordinate. Super Slow and give disinformation.”
Cons:
“No tv Flight delayed”
Pros:
“Great and organized service at gate. Very friendly staff considering that they were having to work on Thanksgiving.”
Cons:
“I expected more current movies on the in-flight entertainment system.”
Cons:
“Flight cancelled with no explanation.”
Pros:
“That it was over”
Cons:
“Dallas to Newark worst flight I ever had crew was rude they did not control the guest well they pretty much let them do whatever they wanted not safe.”
Cons:
“Heading from BWI to Newark to Boston on 9/29 on United. There were delays at Newark airport which lasted about an hour, and meant that we would be super tight getting in for our connecting flight. We had been told ahead of the departure of the delayed flight that there would be someone on the ground at Newark monitoring the delayed connecting flights, in case a flight needed to be held. Well, we actually landed about 15 minutes before our connecting flight was due to take off. However, we quickly found out that not only were the gates closed early, but the flight tracker was showing the flight had actually left early. There was clearly no communication between on the ground crews, and everyone working at the airport once we landed seemed confused about the situation. By the time we got within eyeshot of our gate, the gate agents were telling us that the Boston flight was already closed. This meant that no one was even monitoring the situation for us, and that they made no effort to hold the plane for the five of us who were supposed to be on that flight. Additionally, that was the last flight to Boston from Newark, so they literally didn’t give one iota of care for our situation. I had a 10am wedding to attend that next day, and even after telling the agent this information she still asked me whether I wanted to get on a 10:38am flight to Boston, which made exactly zero sense. After all of this, she ended up getting me on a flight into manchester (that flight had been delayed for 3 hours by this time, and was delayed again after I was booked on it) which landed at 1:24am, a full two hours and some change after I would have landed in Boston, and a full hour away from Boston. Luckily, my boyfriend had his car and was able to pick me up. I finally got to Boston around 2:45am. My suggestion to the airport crews is to actually communicate when you have issues like this. It wasn’t our fault, but we were greatly inconvenienced and they did not make an effort to prevent the situation at all. Adding to this, our pilot for that first flight told us that the reason for the first delay was that Newark was congested with too many flights into and out of the airport. THAT is entirely their fault for not being able to properly gauge their own capacity and should not have ended up inconveniencing passengers! I end all this with an additional inconvenience- when I arrived for my flight on Sunday at 4:40am for a 5:55am flight back to DC, I was told that my return flight had been CANCELED. Somehow, in rebooking me on the flight to Manchester. So I had to spend 30 minutes on the phone with United to get that fixed at 5 in the morning and nearly missed my return flight due to crew incompetence as well.”
Pros:
“I would like to have movies shown during long flights.”
Cons:
“I do not like satellite TV option. No one seemed to even use it. The internet and the TV are only availlible for certain periods during the flight.”
Pros:
“Nice plane and the boarding was super quick, I don’t mind The new skinnier seats.”
Cons:
“Rude staff, couldn’t be bothered with interacting with people.”
Pros:
“It was easy to switch to an earlier flight. Curbside check-in with the golf clubs was quick and painless. The crew was very friendly. Flight got in much earlier than expected.”
Cons:
“Leg room was tight. The complimentary snack mix appears to be shrinking in size.”
Pros:
“The crew was great and loved being able to board first with my baby without paying extra.”
Cons:
“The five hour delay was insane and unorganized.”
Pros:
“Free movies”
Cons:
“Sat on plane for two hours after we boarded waiting to take off”
Pros:
“Boarding Crew Leg room Entertainment”
Cons:
“Snacks”
Pros:
“Boarding was easy. Lounge in Santo Domingo was very nice. Fair price for ticket.”
Cons:
“Upgraded to business class for flight home. I had aisle seat last row. Cart left in aisle to keep cabin class from constantly using the bathroom by the cockpit. But they kept coming just pushing the cart aside and rubbing their butts on my arms and shoulders to squeeze by. I understand why they did it. Many times their was a long line and people bothering the guests in business class. I eventually complained and the cart was removed. The attendants really tried hard to minimize the traffic through that section. But to little success.”
Pros:
“N/A”
Cons:
“I didn’t like the fact I was unable to reschedule my flight due to medical reasons. The ticket I purchased was nonrefundable. I wasn’t asking for a refund, I was asking to reschedule due to medical reasons of which I have a letter from my Cardiologist as proof of my condition. I saw my Cardiologist Baxter D. Montgomery, M.D. phone: 713.599.1144 on June 9th and was treated for uncontrolled Blood Pressure. I was advised to reschedule my flight after a follow-up appointment on June 23rd. On June 10th I Called United to reschedule my June 11th flight and was referred to Lowestfare.com at 800.678.0998. I spoke to Albert and explained my situation and was told that I couldn’t reschedule. I asked to speak to a manager and spoke to Jane who only confirmed that I couldn’t reschedule and nothing could be done. Not allowing customers with verifiable medical excuses to reschedule their flight is a shameful business practice.”
Cons:
“The entertainment unit did not work.”
Cons:
“I wish my departure wasn’t delayed by about 2 hours, but that’s not the airline’s fault.”
Pros:
“they gave me a row with all three seats open so I could sleep on the way home on a red eye. Absolutely excellent crew.”
Cons:
“Delayed both th way”
Pros:
“Nothing”
Cons:
“Crew was horrible. Seat was so tight that it shouldn’t be legal!”
Pros:
“I paid to DIRECT TV….. 3 sets of earplugs did not work. No one offered as to how I get my money back. The connection perhaps was not good. However no one tried to help”
Pros:
“Good legroom. Did not feel cramped”
Cons:
“No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible.”
Pros:
“quick and landed on time”
Cons:
“should serve a small breakfast item”
Pros:
“Fantastic minus the fact this flight was canceled without any notification.”
Cons:
“I wasn’t notified that my flight was cancelled until I tried to check in online a few hours before. Then I was booked on a terrible next day combination. I had to book with another carrier for $400. I missed out on time and money.”
Pros:
“Dallas flight was 1 hour delayed, United landed in terminal C (C115) in Newark, flight to Hartford departed in terminal A (A26). People were running to catch the Newark to Hartford gate on the other side of the airport. I am surprise United hasn’t beeen sued for this lack of consideration to their customers. Luckily I was not in a wheelchair to run across to the other side of the airport due to United delay. I wonder how a United employee would feel if ithis happened to them and their children or disabled parents. Flying is already stressful enough, experiencing a flight delay and forcing people to run like cattles in an airport only pushes people to drive rather then fly.”
Cons:
“Try placing inbound and departure United planes in the same terminal instead on on the other side of an airport. If you delay a flight, the departure flight should be delayed too to allow customers a fair chance to get home. Not everyone can run like Husain Bolt in an airport. Consider your future customers.”
Cons:
“United’s inefficient practices resulted in a missed connection for which they did nothing to compensate me.”
Pros:
“Free new release movies available for free. Pretty good for a domestic flight. Lots of choices to choose from. Staffs were friendly, helpful, and attentive.”
Cons:
“No spaces left for carry-on luggage, even if I was able to put mine away. I felt bad for those after me.”
Pros:
“The power outlets were a perfect way to be ready to arrive home. Great option of personal mobile device entertainment.”
Cons:
“No television on that flight.”
Cons:
“This flight was cancelled, so I can’t say how the flight was. However, I can say that in my 20 years of travel, this was by far the worst, most stressful experience I have ever had. I was placed on 2 other flights with 2 other airlines and wasn’t notified until AFTER I was already checking in with another airline (this is also after calling the airlines regarding the cancellation, several hours before heading to the airport). Worst experience. Do not recommend.”
Pros:
“We were upgraded to first class and we made the flight, though we had to run.”
Cons:
“Running for the flight because the gate was at the end.”
Pros:
“Nothing”
Cons:
“The fact that not only was my flight cancelled but so was its replacement with no explanation.”
Pros:
“Crew was attentive. I liked the wifi option to watch movies”
Cons:
“Didn’t like that I paid to upgrade my seat for more legroom but another person saw the empty seat next to me moved into it without paying and crew did nothing about it. Also paid $50 extra for priority boarding and security but was informed by the airport staff in Aruba that it didn’t apply for that airport. Seats are a little tight”
Pros:
“BS deal”
Pros:
“The pilot did a great job”
Cons:
“My luggage was lost, my connecting flight was cancelled, I had to fend for myself in getting a cheap unkempt hotel room, I had to pay for my uber from the airport into New York City, there were no rentals or hotels near the airports hat were available. All united kept saying was go online to file for refunds. I will never fly with them again!”
Cons:
“I got stuck with a 2 hours delay flying into Dallas and then another 2 hours delay flying back to Newark. Worst experience ever with United Airlines. Couldn’t even get a complimentary of any sort and missed 2 events which was very disappointing.”
Pros:
“Seats and leg room were acceptable for economy seats.”
Cons:
“In flight entertainment didn’t work right on most devices. Finally got some of it to work on one cell phone.”
Cons:
“Flight”
Pros:
“Professional service and on time departure”
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