Cheap Flights from Ho Chi Minh City to Bangkok Suvarnabhumi from $53 | (SGN – BKK) – KAYAK

Please on time.

No electrical plugs or USB plugs. No lounge at KKC airport.

Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this

Pros:

“We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again.”

Cons:

“Providing some snacks would be helpful when getting off the board.”

Pros:

“On time, clean smooth ride. Landed early!”

Pros:

“The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable.”

Cons:

“It would be really nice not to have to board a bus in BKK to be shuttled to my next flight.”

Cons:

“I understand that the crew was probably tired, but I believe they can be friendlier.”

Pros:

“Good and being on time”

Cons:

“So far so good for its price”

Pros:

“Great services”

Cons:

“Great seat and smooth flight”

Cons:

“Excellent price generous luggage allowance.”

Pros:

“Super cool light meal in a little bag. Best budget airline I have flown.”

Pros:

“Seamless boarding and deviating.”

Cons:

“Thai Smole seats offer the least legroom in my experience. Very narrow.”

Cons:

“My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar”

Pros:

“Nothing apart from kind crew”

Cons:

“Food was really not good at all! Very poor The inside of plane was not clean!”

Pros:

“On-time departure and arrival.”

Cons:

“Nothing to complain about.”

Cons:

“Nothing negative”

Pros:

“we had only an hour to get through immigration and connect to another flight…with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!”

Pros:

“friendliness of staff”

Cons:

“Entertainment program was boring, leg space limited”

Cons:

“No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight.”

Pros:

“Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly.”

Cons:

“There wasn’t any tv to watch and not by way of magazines either.”

Pros:

“Good services”

Cons:

“Good service and comfortable”

Pros:

“The relaxed atmosphere and attentiveness of the flight attendants”

Cons:

“The distance of the terminal to the aircraft”

Pros:

“Friendly staff overall good experience.”

Cons:

“Only issue is there is no alchohol on these flights.”

Cons:

“We did not receive any information as to why our flight was late.”

Pros:

“Great service”

Pros:

“We arrived safely”

Cons:

“They kept canceling flights. Bad service would not fly again.”

Pros:

“Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight.”

Cons:

“When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile.”

Pros:

“friendly, professional crew”

Pros:

“I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice.”

Cons:

“There’s only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That’s fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!”

Pros:

“Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!”

Cons:

“Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!”

Cons:

“Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn’t stay in transit zone more than 12 hours and couldn’t get visa on arrival. Later coldn’d find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied”

Pros:

“There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy”

Cons:

“Fish sandwich wasn’t my favorite”

Pros:

“On boar meal was great. Customer service was outstanding!”

Cons:

“They don’t offer more flights!”

Pros:

“Quick flight”

Cons:

“40 minute delay”

Pros:

“Great service, very amicable staff, excellent plane”

Pros:

“Awesome service, great staff, amazing trip”

Pros:

“Friendly, well presented staff. It appears that most of the crew on the two Thai Smile flights I was on spoke a bit of English which was a plus. Clean and comfortable seating along with a decent meal.”

Cons:

“I would have appreciated a vegetarian option for the meal.”

Cons:

“The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile.”

Pros:

“The cost of upgrading to business class was very reasonable for a flight of that duration. Everything was stellar – service, food, drinks and access to the airport lounge. The meals were among the best I’ve had on any flight.”

Cons:

“The guy snoring. His snoring was literally louder than the noise from the jet engines and easily rose to levels that penetrated our noise cancelling headsets!!”

Cons:

“I don’t want to recommend to others to use this flight following reasons: (1) I can’t use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn’t sell this kind of ticket It hurts fame of Thai airs hospitality.”

Pros:

“Very flight and check-in process”

Pros:

“Aircraft size was big for short haul”

Cons:

“Not much to dislike”

Pros:

“The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok.”

Cons:

“I don’t like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it.”

Pros:

“Crew were friendly and did a great job in the short time they had.”

Pros:

“Check in was so easy and smooth. Boarding was as well!”

Cons:

“I appreciated the food that they gave out, but it wasn’t very tasty.”

Pros:

“Overall everything was good except meal option”

Cons:

“Not having vegetarian snack or meal”

Pros:

“Everything!”

Cons:

“The price. This flight specifically was more expensive than others”

Pros:

“Such an amazing experience! From start to finish!”

Pros:

“Nothing!”

Cons:

“The flights were delayed for both times of the round trip from BKK to Phuket and Phuket to BKK. Wasted 2 days as we got stranded in the airport. Unacceptable! Flight to Yangon from Bangkok was cancelled and they didn’t send any notification to inform us. Horrible customer service. When transferred the flight to Thai Airways flight we were very rudely treated by the counter agent. For 5 hours of wasted time they “accomodated” us with 350 baht ($10) vouchers and when asked to provide us with free extra bag check-in the manager said sorry we can’t do that. No resolution no compromise NO SMILE! Above average airline price with terrible service, expect this to happen to you too.”

Pros:

“The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money.”

Pros:

“Yes”

Cons:

“If a flight is delayed, they could inform us.”

Cons:

“They could improve on the entertainment and service.”

Pros:

“Great service”

Cons:

“Nothing”

Pros:

“Only 15 minutes late, could have been worse”

Cons:

“I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed.”

Cons:

“Catch the return flight and entertainment choices are somewhat limited . Food remains ok but not great .”

Pros:

“The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable.”

Pros:

“Movies, crew”

Cons:

“Food”

Pros:

“Business Class flight was a smooth ride from Vietnam to Thailand.”

Cons:

“N/A”

Pros:

“Standard process”

Cons:

“Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane.”

Cons:

“At boarding, crew didn’t allow me my preference for a front seat, and gave an excuse that it’s chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn’t asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn’t eat it anyways except the fruits. No juice or water either was served.”

Pros:

“The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless.”

Cons:

“The flight was delayed by 2 hours and then it was late another half hour for boarding.”

Pros:

“The plane was new and the food was fresh.”

Pros:

“Short flight”

Cons:

“The airport is about 40 km away from Nha Trang”

Cons:

“Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc… should be at hand. It takes too long to disembark passengers.”

Pros:

“We left late but arrived safely and close to being on time.”

Cons:

“Taking the bus to the plane is a nuisance.”

Pros:

“Flight attendants are friendly”

Cons:

“Food is a bit pedestrian”

Pros:

“Good customer service. No baggage charge.”

Pros:

“Reliable, no nonsense, good price-quality ratio”

Cons:

“This flight is almost always late. Connections in Paris tend to be difficult.”

Pros:

“Aircraft state of the art (A350). Economy Premium cabin is standard, but definitely above some other companies. Cabin crew do an excellent job, with a business-like attitude. Food service quick and efficient. The food is good. Will travel with them again, if they keep the low prices for this Premium Economy cabin.”

Cons:

“Cabin crew could use here and there a friendly word, but this is a mere suggestion, there is no professional fault on their part.”

Pros:

“As a Delta Platinum member we got to us the Lotus Lounge, which was very nice.”

Cons:

“Some friendly smiles from the ground crew would have made our trip a bit better”

Cons:

“NA”

Pros:

“Check in service was very good!”

Pros:

“the legroom, the seat, the footrest, the armrests – 2 each! Very comfortable, slept well.”

Cons:

“Crying babies, but the Bose QC35 noise cancelling headphones took care of that!”

Pros:

“A glass of red wine”

Cons:

“Broken seat would not recline”

Pros:

“Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'”

Cons:

“Food was average”

Pros:

“service was great”

Cons:

“Plane is a bit old”

Cons:

“delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning”

Cons:

“Poor quality of food. We were not served vegetarian food despite our request made at the time of booking.”

Pros:

“Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew.”

Cons:

“Equipment seems older, no entertainment system in economy class.”

Pros:

“Flight was on time and crew was professional and polite.”

Pros:

“The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected.”

Cons:

“Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too.”

Pros:

“All traditional amenities like foods and water are provided”

Cons:

“none”

Cons:

“$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!”

Pros:

“Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!”

Pros:

“Great staff, clean plane and modern”

Cons:

“It was very hot!!! No air circulation at all. Food was bland. No snacks given out”

Pros:

“The food was good.”

Cons:

“The airbus ventilation is terrible. The pilot was weaving up and down to much.”

Pros:

“The crew was nice. The seats were very close together and there was not much room to use the tray table. I could barely fit my laptop on it open with the seat tilted.”

Cons:

“The flight was overweight so they didn’t put my checked bag on the flight along with about 50 other bags. I didn’t find out until I went to pick up my bag. I still haven’t received it and they should be delivering it today.”

Cons:

“One hour flight was almost 5 hours long.”

Pros:

“They deal very well with the handicapped. Very respectful and patient”

Pros:

“Very professional and very clean planes.”

Cons:

“The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don’t speak their Chinese language. I would never fly with China airline again.”

Pros:

“Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane.”

Cons:

“Everything.”

Pros:

“Very professional in the way they approach the business. Everyone is well trained. The crews English is surprisingly good. As a handicapped passenger they have the whole wheelchair routine down pat. I like this airline. The food is marginal and on the 1.5 hour flight I would discontinue food service. I even like the exterior color of the aircraft.”

Cons:

“For a regional carrier. There is nothing to criticize”

Pros:

“Food”

Cons:

“Less friendly flight attendant Never serve coffee due to bad weather every time ???”

Pros:

“Plane was comfy and neat. No food was served as it was only a short flight which was fine.”

Cons:

“Waiting on the tarmac for about 30-45 minutes before take-off with no explanation from the pilots was a bit annoying.”

Pros:

“I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat.”

Cons:

“A good airline that is not confused about their market or customer base. No complaints”

Pros:

“Free baggage, nice plane.”

Cons:

“Flight left almost two hours late, without explanation, after having to move gates from end of the terminal to another. There should have been better communication from the gate staff about this.”

Pros:

“The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight.”

Cons:

“The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included.”

Pros:

“The crew was excellent, especially the stewardesses.”

Cons:

“Their wifi service is ridiculously expensive $32 and it doesn’t work.”

Cons:

“Flight delayed.”

Cons:

“Everything”

Cons:

“N”

Pros:

“The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t.”

Cons:

“The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all.”

Pros:

“Amazig Airplane”

Pros:

“Crew were good”

Cons:

“Flight was late.”

Pros:

“Crew were good.”

Cons:

“I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late.”

Pros:

“The food was good. The service very good. Check in was so fast.”

Cons:

“Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out”

Cons:

“Music or movie will be good.”

Pros:

“Extremely rude.”

Cons:

“I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water.”

Pros:

“The Business Class bed was nice”

Cons:

“The whole experience was terrible. Scoot decided to – delay flight by 45 minutes without telling me. I discovered this by checking myself – chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks – only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)”

Cons:

“Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded”

Cons:

“You can choose your seat but when you pay you can choose a seat and I don’t like this”

Pros:

“Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!”

Cons:

“Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud.”

Pros:

“Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time.”

Pros:

“MinimumService！”

Cons:

“MinimumService！”

Pros:

“Everything worked”

Cons:

“Nothing”

Pros:

“It was a good flight”

Cons:

“The long delay……”

Cons:

“I didn’t realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar”

Pros:

“boarding is thru gate and not tarmac”

Cons:

“food are expensive.”

Pros:

“Ok time”

Cons:

“No free drink”

Pros:

“on time and departed early”

Cons:

“none. is budget airline”

Pros:

“On time.”

Cons:

“Food”

Pros:

“Nice aircraft, on time departure and arrival”

Cons:

“reclining seats only in business class, not lay flat. pay for everything except the bathroom”

Pros:

“Pilot”

Cons:

“Boarding process Delayed flight”

Cons:

“We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider”

Cons:

“Temperature in cabin too warm on outgoing flight”

Pros:

“Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight”

Cons:

“Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person”

Pros:

“Affordable biz class”

Cons:

“Really poor food and flight was delayed 2 hours both ways”

Cons:

“It was moving a lot!!! :\”

Cons:

“If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time.”

Pros:

“Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean.”

Pros:

“Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed”

Cons:

“Delay in delivering baggage”

Cons:

“This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again.”

Cons:

“Going from one hot country to another so had no need for a winter coat… it was so cold on that flight I caught a cold”

Pros:

“QUIET ZONE”

Cons:

“FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS”

Cons:

“I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what’s left) when they check in is downright snarky. The explanation that I got that “we need to balance the plane” is whitewash. It’s clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you’ve done them and yourself a disservice. Time to rethink!”

Cons:

“Delay one hour”

Pros:

“Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though.”

Pros:

“We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again.”

Pros:

“N/A”

Cons:

“The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!”

Pros:

“Easy and cheap”

Pros:

“On time. Service on board simple. Crews are friendly”

Pros:

“The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice.”

Cons:

“I didn’t like being told off by one of the flght attendants for eating my own food on the flight. If Scoot’s food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper.”

Pros:

“Nothing other than punctuality.”

Cons:

“After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service.”

Pros:

“The spicey Korean noodles that can be purchased on board.”

Cons:

“No leg room, but again I can’t really complain on a 2.5 hour flight.”

Pros:

“nothing”

Cons:

“everything”

Pros:

“Friendliness of crew and prompt boarding”

Cons:

“Delays and sudden change in gate(thou its not the airline fault)”

Pros:

“Safe smooth flight. No frills.”

Cons:

“Nothing really”

Pros:

“Excellent value”

Cons:

“Less adders to the base fare”

Pros:

“very affordable fares”

Pros:

“Smooth landing”

Cons:

“Complimentary drink”

Pros:

“Pleasant flight. Did not have any food but there were many options.”

Cons:

“Having some sort of on board entertainment would have been nice. The A320 had none.”

Pros:

“The flight tok off at the scheduled time.”

Cons:

“Honestly, they did not even offer any beverages. Pay to play meals and drinks only.”

Cons:

“No”

Pros:

“Nothing”

Cons:

“3 hour delay without s good explanation….after arrival in Bangkok wait 30 minutes before leaving aircraft….madness…”

Cons:

“I watched one delay turn into multiple delays for the whole fleet here, which then led to worries.”

Pros:

“friendly crew”

Cons:

“flight was delayed. had to change gate”

Pros:

“Cheerful cabin crew”

Cons:

“Not much legroom”

Pros:

“On time. Crew nice and polite.”

Cons:

“Seats are comfortable but seat speace not so comforz”

Pros:

“Board on time .”

Cons:

“Crew members are not polite and the way she handle seating like , don’t know how to manage . Especially check in counter . Even though we check in as a group , she assign us like a mass .”

Pros:

“Quick boarding”

Cons:

“No leg room what so ever. They charge you for water and snacks. A two hour flight from Singapore to Bangkok and no water, nothing. It makes you realize just how little they value you as a customer, you’re just a way to make extra money. A one hour flight on Thai Smile and I got more leg room, water, a sandwich and a desert.”

Cons:

“I made a mistake by booking the incorrect time for my flight – within five minutes I tried to rectify this. I could not get any assistance from Kayak (will never use their service again) so I called Jetstar. I had to pay a premium to change my flight. Air Asia allows 24 hours to change or cancel a ticket for free and will be using their service in the future. Jetstar gave me a small voucher but I am not flying to any of their locations in the next six months so it is useless. will not use service in the future.”

Pros:

“Getting off the plane.”

Cons:

“Can’t believe I paid $4 for a bottle of water after buying a ticket, paying extra for checked bags, and had to sit on the tarmac for 45 minutes waiting to take off.”

Pros:

“Price”

Cons:

“2.5 hour delay. Not much legroom but that is too be expected.”

Pros:

“On time”

Pros:

“Timely and professional crew.”

Cons:

“Seats too tight. Have to pay for beverages or water.”

Cons:

“Staff helping with check-in did not feel very qualified”

Pros:

“The cost was efficient.”

Cons:

“The food is terrible and overpriced.”

Pros:

“the takeoff and landing was good, the flight was very smooth”

Pros:

“staff was friendly”

Cons:

“I did not like the fact jetstar did not includ checked baggage for an international flight. i ended up having to pay about 55usd more. moreover no food no drink. i will never fly international with them again. after all i could of flew with some of the best airlines for the price i ended up paying.”

Pros:

“The flight left on time and arrived on time. Those are key. One has to read the ticket terms carefully to see if you need to Add checked baggage at an extra cost. This is cheaper on line than at check-in.”

Cons:

“The check-in was slow. It seems that as a budget airline they save by opening the queue only 2 hrs before the flight, rather than 3 hrs. They also have only a few counters. We queued about 45 mins.”

Pros:

“Timely. No major problems.”

Cons:

“Food was exorbitantly expensive. No entertainment. But I suppose that’s what you get from a budget airlines”

Cons:

“The seats were very tight.”

Pros:

“Flight on time and help was very good”

Pros:

“On time, great cabin crew and clean aircraft. Smooth flight.”

Cons:

“Checkin at the SIN airport is dysfunctional. Especially for the hub city of Singapore. Go various places and to pay for a bag the only had one person at the service desk. There was a long line of people going to various places with various issues and they only staffed the service desk with one person. Consitently that person has always been rude and non emotional. JetStar either needs to replace those staff are double if not triple the help at the service desk.”

Pros:

“The price until we had to pay high prices for luggage.”

Cons:

“It is a budget airline and it was transportation. It would have been nice to have some leg room, but I did’t pay for any of that.”

Pros:

“It got me there.”

Cons:

“The carry on weigh of 70kg is total for both carry-ons. If you exceed that they will insist you check a bag and th fee was 50% of the total ticket. I’ve carried this same luggage all over the world and carried it on every time. It’s not unusually heavy and fits easily in the overhead. This experience put Jetstar in the ‘avoid’ category for me.”

Pros:

“The price.”

Cons:

“Lack of English speakers.uncaring ATTITUDE.”

Pros:

“The flight was short, which of course was not due to their effort”

Cons:

“1. We were unaware that we had to pay for ALL baggage. They made us pay before boarding, but they gave us a “special deal” to reduce the price to “only $110.” 2. On our return trip, at which time we merely had a layover in VietNam on our way to Singapore, they required us to buy another entrance visa. Because we only had less than 3 hours before our next flight left, they “provided” the service for us – to the tune of $180 for each person!!! Meanwhile, a likewise-stranded passenger from Australia apparently did not have to purchase another single-entry visa. We felt totally ripped off.”

Pros:

“Everything went well. The crew was friendly and the flight flew on time.”

Cons:

“You must pay attention on what kind of ticket you bought, because some kinds have no baggage included to drop, so you must pay extra money to be allowed to do so (and it’s really expensive if you do it last hour at the counter).”

Cons:

“I tried to book luggage online but it didn’t let me do it. I ended up having to shelve out more money at the airport. It is hilarious that the luggage cost more than the airline tickets. The airline staff at the counter laughed and asked me why didn’t I do it online? Well I tried and I kept on crashing on their website.”

Pros:

“Uneventful flight, comfortable for sleeping for an early morning flight”

Cons:

“Check in was busy and disorganized. Expensive luggage charge”

Pros:

“Excellent for short flight, good fare price,safe flight”

Cons:

“I booked a flight from SG to TLV via BKK. Jet star was my first flight. the confirmation mail had one booking number that wasnt JetStar. i coulnt use online check-in.”

Pros:

“Pricing”

Cons:

“The small size for seating”

Cons:

“Late departure”

Pros:

“great airline, short flight, fast boarding. overall good.”

Pros:

“Food choixes, terminal of Changi”

Cons:

“Little legroom”

Pros:

“Great!”

Cons:

“Seat too cramp! Hahahaha Overall is still great!”

Pros:

“efficient and comfortable seat. Pleasant flight attendant.”

Cons:

“kids screaming, noisy passengers.”

Pros:

“It offers cheap flights but they make it up by charging for everything; baggage, food and drinks. Online check in is also restricted if you are a US citizen. There is no inflight entertainment other than watchibg the crew sell stuff.”

Pros:

“That I was able to have 3 other traveling passengers seated together which was nice.”

Cons:

“Meals purchased on board should be able to use credit card payment. Not everyone has the right currency. I saw a foreign trying to buy a meal but was on flight without food or drink because he couldn’t pay by credit card.”

Pros:

“not all flight seat pitch is claustrophobically tight.”

Cons:

“some flight seat pitch are claustrophobically tight. customers notice.”

Pros:

“NA”

Cons:

“I have booked with Delta, ANA, Kuwait Air, Air Asia and Philipines Airline and none needed to see physical credit card. My girlfriend was not able to join me because of this unreasonable request. I offered to send copy of card with passport but they would not help. I have put a dispute with credit card as they would not let her on plane.”

Pros:

“Comfortable seats, Fast efficient service. Value”

Cons:

“My luggage arrived fine but the person I was flying with did not receive her luggage in Bangkok and has still not received it. This interfears with our travel plans and forces us to spend extra time and money waiting in Bangkok for her luggage to be found. Rather annoying”

Cons:

“No tv to watch or even music to listen… seats are too small”

Good value airline for a LCC – food selection and drinks looked well priced. Flight was delayed and no rush to make up time

Maybe there was something wrong with pressure sensor or something. my ear was very uncomfortable and many babies were crying like hell. It happened during landing.

Flight has change gate in the last moment and announce last call . Our experience is we are booked flight from Dps to ho – Vietnam .my flight actual time was 2:05 pm but flight departure 1 pm . Service was not good

Ground crew clueless, delayed flight gate change without communication. Horrible experience. Will not fly Vietjet again.

Everything seems good so far, only thing is delay…2nd time flying with vietjet and 2nd time got delay 🙁

The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc

No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.

Pros:

“Worst Airline Ever”

Cons:

“Vietjet needs to update their refund policy”

Cons:

“We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2).”

Pros:

“N/A”

Cons:

“Get more Customer Services training for the better and for the next level of international services provider….”

Pros:

“Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam.”

Cons:

“Take off on time, not 45 minutes late.”

Pros:

“The food is good. Air crew is nice.”

Cons:

“Worth for money we paid”

Pros:

“Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process.”

Cons:

“I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!”

Pros:

“Nothing”

Cons:

“Boarding on time instead of delay twice”

Pros:

“delay”

Cons:

“should be on time”

Cons:

“I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free.”

Pros:

“Fast and efficient and low cost budget”

Pros:

“It was a direct flight to Phuket”

Cons:

“Flight was delayed for 2 hours, then didn’t board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn’t arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays.”

Pros:

“Quick flight”

Cons:

“It was a quick flight from dalat to hmc. So I didn’t expect a lot. But they charged for water and there were no tv’s.”

Pros:

“Flight Cree good”

Cons:

“Seats, no jet ways to board or deplane”

Cons:

“Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process.”

Cons:

“Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention…”

Cons:

“No online check-in. Flight was late. No legroom.”

Cons:

“Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn’t have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all.”

Pros:

“Nothing”

Cons:

“Confort”

Pros:

“Flights were on time and worked well for us. Flight attendants were helpful”

Cons:

“The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child.”

Pros:

“Was on time and cheap.”

Cons:

“I received a text saying the departure time was delayed 5 hours but that was not true. Don’t know where or why the text.”

Pros:

“Nothing”

Pros:

“I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start.”

Cons:

“Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it.”

Pros:

“Cheap flights but u get what u pay for”

Cons:

“2 delays of 10hrs”

Pros:

“Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag.”

Cons:

“Somewhat arbitrary rules about how much your carry on can weigh. I don’t really get why this makes much of a difference anyway, as the bag will be on the plane anyway.”

Cons:

“I am an average height United States male; never have I been so restricted by seat space.”

Cons:

“Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity – 20 kg’s is a very normal allowance – get back to standard!”

Pros:

“Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours”

Cons:

“Caroline is wonderful once the plane is able to get into the air”

Pros:

“nothing”

Cons:

“many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for”

Pros:

“Not much”

Cons:

“Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats.”

Pros:

“Nothing”

Cons:

“Have an error in system. I can’t join the flight”

Pros:

“Reservations were relatively easy to make on line and relatively easy to purchase on-line.”

Cons:

“Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I’m not easily flustered!”

Cons:

“There is no entertainment in flight and baggage check in is an issue .”

Pros:

“Clean, efficient, new aircraft, very good value”

Pros:

“Schedule and price were reasonable.”

Cons:

“Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging.”

Pros:

“Staff onboard friendly”

Cons:

“Flight check very slow”

Cons:

“Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we’re told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we’d booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up.”

Pros:

“Fluent English, comfortable and ample seat space”

Cons:

“2 things: 1) I’ve traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I’d have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing.”

Pros:

“Please be aware they can change flight times earlier without communicating”

Pros:

“Doing its job to fly you on time with good schedule. For less than 1 hour flight that’s all you need”

Cons:

“#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt.”

Cons:

“It was delayed over 1 hour. it was many times since i’ve used.”

Pros:

“We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey.”