Bamboo Airways Customer Reviews – SKYTRAX

| This is by far the worst business class experience I have ever had. On checking at Singapore, I was told I can only check in for the first leg of my trip and my bags would not be checked through. Ok So what happens then, They check you in and you are expected to go through immigration, pick up your bags and re-check in, that would be great if you had a visa. I was stopped from going through immigration and told to go to the transit counter. At the transit counter, I was told, we can get your bags but we can’t check you in for 7 hours (layover was 10 hours ) so you will have to wait in the immigration hall, with no seats, no shops, just a room with 10 or so immigration desks, Upon some back and fro with the agent they made a call and said ok ok you only need to wait for 3 hours. Are you kidding me, I did not pay for a self-transfer ticket nor did I pay to stand in a hallway for 3 hours. After more time talking with the supervisor I was told we will check you in, Given a boarding pass, I said what about my bags. We will come and give you a baggage receipt later. Enter the lounge stay there for a few hours, Then told you must leave or pay 45 USD if you want to stay, So I paid as I wanted a shower and had 4 hours left on my Layover. The flight was ok – service standard. My advice do not use this airline if you are a business traveler, Vietnam airlines is far better and worth the extra 200 bucks –

| This is by far the worst business class experience I have ever had. On checking at Singapore, I was told I can only check in for the first leg of my trip and my bags would not be checked through. Ok So what happens then, They check you in and you are expected to go through immigration, pick up your bags and re-check in, that would be great if you had a visa. I was stopped from going through immigration and told to go to the transit counter. At the transit counter, I was told, we can get your bags but we can’t check you in for 7 hours (layover was 10 hours ) so you will have to wait in the immigration hall, with no seats, no shops, just a room with 10 or so immigration desks, Upon some back and fro with the agent they made a call and said ok ok you only need to wait for 3 hours. Are you kidding me, I did not pay for a self-transfer ticket nor did I pay to stand in a hallway for 3 hours. After more time talking with the supervisor I was told we will check you in, Given a boarding pass, I said what about my bags. We will come and give you a baggage receipt later. Enter the lounge stay there for a few hours, Then told you must leave or pay 45 USD if you want to stay, So I paid as I wanted a shower and had 4 hours left on my Layover. The flight was ok – service standard. My advice do not use this airline if you are a business traveler, Vietnam airlines is far better and worth the extra 200 bucks –