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Username and password errors

Username and password pair was not found

You may get this error message as you entered an incorrect username or password. You might also receive this message in the following scenarios:  

• Your password contains part of your username
• Your browser is automatically filling in an invalid character or the incorrect username/password 
• You entered a username that is not currently valid for your account
• You entered an incorrect password
• You are not using a certified browser
• Your cookies have not been cleared

The username and password entered has already merged to another Ariba sourcing user account

The above message means the username you are attempting to use is already connected to an existing user in our sourcing site, and a duplicate user has been created and invited to this sourcing event by Severn Trent.  

To solve this issue, please provide us with your ANID number and the username you’d like to use, and we will confirm if the ANID provided is matching the ANID of your profile.  

Alternatively, you can create an alternate username from the same ANID that is connected to your profile by Severn Trent by clicking ‘sign up’ through the event invitation.

Your new username will need to be different than any existing username currently in the Ariba system, and it will maintain the same ANID.  

User already exists

If the user already exists and you need to enter a different username, this means the username you are entering is already associated with an Ariba network or Ariba sourcing supplier account.

You will still be able to register a new user account, but the new username will need to be unique to satisfy Ariba’s system requirements.  SAP Ariba requires that all usernames be formatted like an email address, but they do not have to be a valid email address.

For example if your username was [email protected] and it was not accepted, you can try using [email protected].  

Unable to use existing username and password to accept an event invitation

You may be unable to use your existing username and password to accept an event invitation. This may be due to the invitation link you are clicking could have expired.

If you have already connected your account to the customer that invited you, you can log in to your account.  

You could also receive this message if your organization profile from the customer side is connected to ANID and the Ariba user ID you are trying to log in from is not the same Ariba user ID that is associated with the event.

Ask the project owner of the event to use “send username” for the invited contact. You will need to provide Severn Trent with your ANID number to confirm if the ANID from our side is the same as the ANID of your account.  

Suppliers can access the events from only one ANID.