What is business process management?

Business process management (BPM) is the practice of modeling, analyzing, and optimizing end-to-end business processes to help meet your strategic business goals, such as the improvement of your customer experience framework. BPM methodology can be applied to tasks and processes that are often repeated, ongoing, or predictable.

A business process is a set of activities that help a business reach a specific goal. Using BPM, you can evaluate your existing processes to find ways to improve efficiency, reduce costs and errors, and support digital transformation efforts.  

BPM is a continuous process that can lead to improved business outcomes over time. With BPM, you can eliminate ad hoc workflow management practices and optimize business operations in order to deliver better products and services to your customers.