What is business process?

Essentially anything that happens within your company that has a clearly defined start and finish can be considered a business process. Do you remember the hassle you went through when applying for a job at your (dream) employer? You have been a part of an HR business process that began with your application and resulted in the on-boarding week! How about that invoice that your customer receives after he made a purchase with your company? This is your typical order-to-cash process.

Since each business process is unique, so will be its inputs that need to be fulfilled in (ideally) predefined and standardized scenarios and outputs that result in different goals. Factors that directly or indirectly contribute to your process can have a major impact on it and therefore should be pinpointed and inspected accordingly. For that we have a solution – Process Mining!

But before jumping in business Process Mining, let’s take a step back first.