eSIMs | How to Activate & Where to Get Help | Metro by T-Mobile

I purchased a new Metro device activated on eSIM

• iPhone

1. Power on your device.
2. Make sure you’re on a reliable Wi-Fi Connection.
3. During the inital setup, tap your Metro by T-Mobile cellular plan and tap Continue. You won’t connect to the network if you choose Not now.

• Samsung

1. Make sure you’re on a relable Wi-Fi Connection.
2. From your home screen, tap Settings > Connections > SIM card manager > Add Mobile Plan > Scan Carrier QR Code.
3. Use your phone camera to scan the QR code or manually enter the SMDP+ address shown below.
4. Tap Confirm.

I brought my own eSIM compatible device and activated on eSIM

• iPhone:

1. Make sure you are on a reliable Wi-Fi connection.
2. Watch for a notification on your device that your Metro by T-Mobile cellular plan is ready to be installed.
3. Tap the notification to complete your eSIM activation and connect to the Metro by T-Mobile network.

If you did not receive the notification, follow these steps:

1. From your home screen, tap settings > cellular > add cellular plan.
2. Use your phone camera to scan the QR code or manually enter the SMDP+ address shown below.
3. Tap add cellular plan.

• Samsung:

1. Make sure you’re on a reliable Wi-Fi Connection.
2. From your home screen, tap Settings > Connections > SIM card manager > Add Mobile Plan > Scan Carrier QR Code.
3. Use your phone camera to scan the QR code or manually enter the SMDP+ address
4. Tap Confirm.

• Pixel:

1. Make sure you’re on a reliable Wi-Fi Connection.
2. From you home screen, tap Settings > Network & Internet.
3. Next to SIMs choose the plus symbol and tap Download your SIM > Next > T-Mobile.
4. Use your phone camera to scan the QR code or manually enter the SMDP + address.
5. Tap Confirm.