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Frequently Asked Questions

Where are your servers located?

Our servers are located in Buffalo, New York.

Do you have a test IP I can ping?

Yes: 154.16.112.2.

Can I run Docker or Wireguard?

Yes you can, both Docker and Wireguard work here.

Do you provide any server management or backups?

Our services are unmanaged, and we do not provide or take any backups of your files. Our team is available for ad-hoc or project based items if you need our assistance. Open a support ticket for further details.

Can I upgrade my VPS’ resources?

Yes, You are free to upgrade to a higher plan at any time. You will be prorated for the rest of the period.

How do you do cancellations?

Servers are canceled at the end of each billing period or immediately depending on what the customers desires. After a server is canceled all customer data is deleted and you will not be able to recover it if you decide to reactivate in the future.

What payment methods do you accept?

We accept PayPal and all major credit/debit cards.

How am I billed?

You select your own billing cycle during the order process. We support month to month, quarterly, semi-annually and annual billing.

What is “Unmetered Bandwidth”?

We do not charge customers for their bandwidth usage. You are free to use as much as possible. Unmetered does not mean infinite however – for example an unmetered 100Mbit/s connection gives a maximum transfer of roughly 30TB/month or 30000Gbytes/month. Check your plan for your network speed.

How long does it take for my VPS to be set up?

If your account information passes our automatic screening process, your server provisioning will begin instantly and your server should be online within 5 minutes. If server is not up within 5 minutes, please open a ticket on our helpdesk.