“Windows cannot access \\Client\C$ … You do not have permission to access…” when trying to open file located on client device

User opens a Controller function (for example ‘Transfer – External Data – Import from Flat Files’) which allows the user to browse for a file. User browses to their local hard drive (for example their laptop’s C: drive). User receives an error message.

Network Error Windows cannot access \\Client\C$ You do not have permission to access \\Client\C$. Contact your network administrator to request access

When the user first starts using the Citrix client, they are asked if they agree to give the Citrix client access to their local hard drives:

End user PC’s Citrix client is configured to deny access to the PC’s local hard drives:

Controller on Cloud (where the Controller client is being delivered via a Citrix server)

Resolving The Problem

Reconfigure the end user’s PC, so that the Citrix client is configured to allow ‘read and write‘ access.

Steps:

The exact steps vary depending on the version of Citrix client being used.

• The following steps are based on Citrix Connection Center version 14.2.100.14

1. Right-click on the Citrix Connection Center systray icon

• TIP: This is located near to your ‘clock’, for example the following (black) icon:

2. Click ‘Connection Center‘:

3. Click ‘Preferences‘:

4. Choose/select ‘Read and Write‘:

5. Click OK
6. Test.

3. Click ”:4. Choose/select ”:5. Click OK6. Test.