WiT Community Blog: Eric Gnock Fah, COO & co-founder, Klook – WIT

With Planet Earth in lockdown, our industry at a standstill and many of
us in self-isolation or quarantine at home, or grounded, this is our blog for
you – it’s a way to share stories within our community, to form solidarity and
foster a sense of belonging.

Short essays on what we are each doing, how we are getting through this darkest hour in travel, how are we handling withdrawal symptoms from travel, what we intend to do with this down time, a word we want to focus on, a wish we have or simply, an important topic you want to share with your travel friends at this time.

Eric Gnock Fah, COO & co-founder, Klook

Eric Gnock Fah: I am also thankful that I can spend quality time with my loved ones during this challenging time.

What I am doing during this period

Given the recent travel lockdowns, I’m not
flying as much as I usually do. But every cloud has a silver lining. Although I
really enjoy spending time with my teams across the region, this break has
given me the chance to refocus my energy and to chart a course for the months
ahead.

I am also thankful that I can spend quality time with my loved ones during this challenging time. It’s something that we all take for granted during the busy periods, especially so when you’re always on the go.

The passion thing: Motivation

Ensuring my employees are valued and
motivated is something that I hold close to my heart. As a co-founder, it is my
responsibility to find what ticks for different people and to continually
motivate them towards the same goal.

It is also important to recruit well and employ people who share the same core values – for example, self-starters who have a high personal drive. We want to continue to reward good work and contributions from our employees despite the challenges faced. It is crucial that our employees know that they are appreciated and the work that they are doing has an impact on the future of our business.

Note: We will be running this blog for as long as we need to, to get us through this. If you wish to contribute, please send your essays to Siew Hoon. Send images too, it’s your story.

• Featured image: Eric Gnock Fah (third right) with the Klook team