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Outage Information & Natural Gas
Emergency Information

Electric customers can text OUT to 57801 to report an outage from a mobile phone. Be sure to use the mobile phone associated with your account. To stay informed of future power outages, sign up to receive power outage alerts from Duke Energy by texting REG to 57801.

REPORT ONLINE
VIEW OUTAGES

Customers can also call:

FLORIDA: 800.228.8485
DUKE ENERGY CAROLINAS: 800 POWERON (800.769.3766)
DUKE ENERGY PROGRESS: 800.419.6356
INDIANA: 800.343.3525
OHIO: 800.543.5599
KENTUCKY: 800.543.5599

Gas customers in Ohio and Kentucky, if you smell natural gas or suspect a leak, leave the area immediately and call Duke Energy at 800.634.4300 or 911.

If you smell natural gas or suspect a leak, leave the area immediately and call Piedmont Natural Gas at 800.752.7504 or 911