Troubleshooting a wired connection with a USB Ethernet network adapter on the DM125 and DM225

Solution 1: Restart your meter

1. Turn your power off with the power switch.
2. Wait for the screen to turn off.
3. Wait one full minute.
4. Turn your power switch back on.

If restarting your meter does not resolve your issue, try Solution 2.

Solution 2: Check your meter’s physical connection

1. Disconnect the meter from a phone line or from a computer using PC Meter Connect.
2. Check that the LED lights located on the USB Ethernet adapter are visible within one minute of turning on your meter.
3. Either the 10 or 100 LED indicator lights are solid green. These lights indicate your connection’s data transfer rate.
4. If the LED indicator lights are not solid green, plug the Ethernet cable and USB Ethernet adapter in firmly.
5. Turn your meter off using the power switch.
6. Move your USB Ethernet adapter to the other USB port.
7. Repeat steps 2 – 4 using the other USB port.
8. If the LED indicator lights are not lit, verify that the Ethernet cable plugs into a router or wall jack with an active connection.
9. Try a different Ethernet cable, if the Ethernet cable plugs in firmly.
10. If the LED indicator lights are not lit after installing a new Ethernet cable, contact technical support. Have your model number ready.

 If checking your physical connections does not resolve your issue, try Solution 3.

Solution 3: Check your network settings

Try the four solutions for troubleshooting this device in this order:If restarting your meter does not resolve your issue, try Solution 2.If checking your physical connections does not resolve your issue, try Solution 3.

The proper network settings for your network must be provided by your local IT department or service provider.

Check with your IT department or service provider for the requirements and to find out if any network settings have changed. Update any changed settings on the meter accordingly.
For details, see the page:

If checking your network settings does not resolve your issue, try Solution 4.

Solution 4: Check your firewall settings

Certain file extensions, URLs, ports, and protocols must be allowed through your network firewall for the meter to connect. Verify with your IT department or service provider that your firewall is configured to meet all of the requirements.
For details, see

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

Check with your IT department or service provider for the requirements and to find out if any network settings have changed. Update any changed settings on the meter accordingly.For details, see the page: Setting up a wired connection using a USB Ethernet network adapter on the DM125 and DM225 If checking your network settings does not resolve your issue, try Solution 4.Certain file extensions, URLs, ports, and protocols must be allowed through your network firewall for the meter to connect. Verify with your IT department or service provider that your firewall is configured to meet all of the requirements.For details, see Networking and Connectivity details Use theoptions below if you need further assistance. Have your model and serial number ready.