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Upon arrival, me & my partner was greeted by 2 receptionists. The malay lady at the reception was very helpful & bubbly. Check-in was smooth. The only issue was when the reception forgot to grant access to our keycards (we had to tap onto the reader in the lift to access the hotel floors).

Upon entering our room, we were astounded by the layout & design of our room. It was our first stay in a Pan Pacific Serviced Suite. There was a kitchenette with all of the basic tools & essentials provided! I was blown away as I thought of cooking a romantic dinner for our 2nd night stay there. The bed was comfortable & everything was perfect. The only disappointing thing I did not like was 1) there were no smart TVs (so no Netflix & chills) & 2) no bidet installed.

About 10mins after checking out the rooms, the lady at the reception called to check if everything was okay. Wow! Talk about great service! This was the first ever a hotel staff checked on us! Truly amazing customer service!

2nd day we had breakfast. Breakfast is very limited. Not much of a spread, but no complaints as I was still happy breakfast was served. Before anyone books this hotel, please take note no breakfasts on Sundays.

Location wise, Kampong Glam is conveniently located right in front of the Hotel. Bugis Junction, Village & Plus is just a stone throw away, so does the MRT!

We managed to utilise most of the facilites they had! The Inifinity Pool is a must to go! At 7pm, it was very cold and windy. We enjoyed our time at night, having the pool to ourselves at night! Gym facitiies is open 24/7 whereas the pool is open from 6.30am – 11pm.

To sum up, a 3D2N stay is not enough for us. We could actually explore more of Kampong Glam & its history & the culture. We could have utilised the kitchen more often too. Given another chance, I would come back to Pan Pacific Serviced Suites Beach Road. Perhaps, a longer stay here. The possibilites here are endless!