Sign up for Connect by T-Mobile Prepaid service
This page will help you sign up for Connect by T-Mobile Prepaid service. See Connect by T-Mobile to learn about plan benefits. You can also learn about other current offers and additional Prepaid services, see pricing and compare our current Prepaid plans.
Introduction.
Mục Lục
New T-Mobile customer
If you are new to T-Mobile, it is easy to sign up online. If you have questions you can call us at 1-800-TMOBILE to get started.
Current T-Mobile Prepaid customer
If you have an existing T-Mobile Prepaid account, click the button below to change to a Connect by T-Mobile UNL Talk & Text plan.
Need help?
If you don’t see Connect by T-Mobile as an available plan option, or your screen looks different, you have a different account type. You will need to migrate your existing T-Mobile account to our most recent Prepaid system to get Connect by T-Mobile for your current number.
If you do not want to migrate your current number, go back to Connect by T-Mobile and select Sign Up you can cancel your existing account later if you want.
Migrate your account to Connect by T-Mobile Prepaid
This process is for existing T-Mobile postpaid customers who want to migrate to a new Connect by T-Mobile Prepaid account, or for existing customers who do not have the option to change their plan to Connect by T-Mobile when logging in to T-Mobile.com.
What you will need to get started
Before you can migrate your account to Connect by T-Mobile you will need the items below.
- A new SIM Card ($10), your current T-Mobile SIM card will not work with Connect by T-Mobile Prepaid. Don’t worry, you can keep your existing mobile number. If you have more than one T-Mobile number you want to migrate to Connect by T-Mobile, contact us by dialing 611 from your T-Mobile phone.
- The mobile number from your existing account you want to migrate.
- Existing T-Mobile account number. Find your account number.
- PIN/Passcode from your existing T-Mobile account which is different from your T-Mobile.com password – it’s the one you use when you call us. See PIN/Passcode to learn more.
- An email address different from the one associated with your existing T-Mobile account.
What you need to know
- Some services and benefits are unavailable for Connect by T-Mobile, such as device protection, Netflix On Us, T-Mobile app self-service, and support.
- Any existing service promotions, such as free lines or monthly discounts, will be lost and may not be available if you decide to convert back in the future.
- When you migrate your account any existing outstanding service or device payment balance on your postpaid account will immediately become due.
- Your voicemail account will be reset and you will lose any voicemails not saved to your device.
- Your account tenure will reset, which may affect your ability to qualify for some device pricing programs in the near future.
- You need to keep your account active until you activate your new SIM card.
- Once your new SIM card is activated it will take 2 to 4 hours to transfer your existing mobile number to your new SIM card.
Next, follow these steps
Important: Some of the steps may direct you to say you don’t have a T-Mobile account or SIM card already. That is okay! Continue to follow the step-by-step instructions outlined below and your account will migrate successfully.
- Go to https://prepaid.t-mobile.com/home.
- Select Shop
- Select Bring Your Own Device to use your existing phone. If you want to purchase a new device contact us by dialing 611 from your T-Mobile phone.
- Enter your ZIP code in the pop-up
- Select Continue.
- Under Check IMEI, you can check if your device will work with T-Mobile service or select Skip.
- Under SIM card activation, choose I need to buy a T-Mobile SIM card
- Select Continue. Your current SIM card will not work with Connect by T-Mobile Prepaid. Choose I have a T-Mobile SIM card if you have a T-Mobile branded SIM card that has never been used before.
- Select New Customer when asked if you Are you an existing customer? We are creating a new Prepaid account your existing mobile number will transfer to it.
- Under Product Selection, select Connect by T-Mobile plan. You can also select See More to learn about what each plan includes.
- Select Go to Cart.
- Verify your SIM card and plan selection
- Select Check Out on the Shopping Cart screen. Do not add on additional lines if you intend to migrate more than one mobile number to Connect by T-Mobile. Instead, contact us by dialing 611 from your T-Mobile phone.
- You will be asked to Sign Up or Log in. Choose Sign Up and enter your new account information and select Continue:
- Email Address, which must be different from the one associated with your original T-Mobile account.
- 4-digit PIN
- Name
- Address, select Original or Suggested address if a pop-up appears
- Preferred language
- Enter a Line nickname if you want For example, “My Line” or “Jennifer’s line” and select Use your existing number.
- Next, enter details from your existing T-Mobile account:
- Mobile Number
- Account Number
- PIN/Passcode
- Complete the emergency address e911 information: Opt out or Opt in which is the default.
- Add primary place of use address
- Select Continue.
- Add an email address under Shipping notifications
- Select Continue.
- Enter your payment method and address
- Review and agree to the payment terms and conditions
- Select Continue.
- Review the order and ead the Terms & Conditions
- Select Accept & Place Order to finish.
- An on-screen message will confirm your order has been placed.
Still have questions?
Check out our Connect by T-Mobile FAQs for more information on these plans. You can also engage our Community for help with general questions about this process.