Phone Services

Friends and family members may continue to place monies on offender personal accounts through alternative payment options, which include:
1. Money Orders through TouchPay Holdings, LLC d/b/a GTL Financial Services (GTLFS). 

• Form is found on the Ways to Pay page at www.ConnectNetwork.com

2. Call GTL’s toll-free telephone number at 1-888-988-4768, site ID #86.
3. Deposit funds online at the following website: www.ConnectNetwork.com
4. Use the ConnectNetwork smart phone application.

5. Cash deposits to ConnectNetwork are now available at 26,000 retail locations nationwide including Walmart, ACE, Kmart, Kroger, and more. You’ll start the payment process online in your ConnectNetwork account, then complete your transaction with cash at a participating local retail store. Plus, many of these stores are open 24 hours a day, 7 days a week, 365 days a year. Find a retail store near you. 

Money orders are processed at no charge. All other deposit methods are subject to a processing fee.

Incarcerated Persons Phone Rates Reduced

Telephone calls are one of the primary means of incarcerated persons maintaining connections with family and loved ones during incarceration; maintaining these connections positively influences behavior in prison and the likelihood an offender will succeed upon release from prison.  Directly aligned with the agency mission of reducing recidivism, the current contract with ViaPath (d/b/a Global Tel Link (GTL)) was renegotiated to drastically reduce telephone rates two cents per minute, plus all applicable government mandated taxes and Federal Universal Service Fund fees for all calls within the United States, with no surcharge or connection fee.  The new rate was effective July 1, 2021. 

General Information

If you have a friend or family member in prison who would like to have telephone contact with you, the first telephone contact you will receive will be an AUTOMATED CALL from ViaPath Technologies (d/b/a Global Tel*Link)., the provider of our incarcerated persons phone services.  This call will ask your permission to add your phone number to their CALL ALLOW LIST.  This AUTOMATED SYSTEM will call your phone number 3 times a day for 5 days until it receives a YES or NO response.  Once you have answered yes to this call, any subsequent call attempts will be allowed to go to your number, unless there is a billing problem with your number.

ViaPath Technologies (d/b/a Global Tel*Link) Information

Incarcerated persons telephone service is provided through ViaPath Technologies (d/b/a Global Tel*Link). For questions or assistance regarding the telephone system or services, please contact the Customer Call Center at 1-877-650-4249 during the following hours:

Monday through Friday 8:00 a.m. to 12:00 a.m. (midnight) Eastern Standard Time

Saturday and Sunday 9:00 a.m. to 8:00 p.m. Eastern Standard Time

Incarcerated Persons Telephone Calling Options

Incarcerated persons may make telephone calls ONLY to those individuals on the incarcerated approved telephone calling list who have agreed to accept the calls while incarcerated.  Incarcerated persons telephone calls may be paid for through one of the following three options:

STANDARD COLLECT CALL – Placing the telephone call collect.  This requires the person receiving the call to have the capability for collect calls under Global Tel*Link’s billing services.  The person receiving the call is responsible for paying for the telephone call.

PRE-PAID COLLECT CALL – The inmate would place a collect call.  However, the person receiving the call must have pre-paid for the collect call through an account established with Global Tel*Link.  Pre-paid collect calls receive a 20% discount over standard collect calls.  Pre-paid collect call accounts can be established through www.ConnectNetwork.com website.

OFFENDER COMMISSARY – The offender may purchase telephone debit account credits at the prison commissary, using funds from his offender personal account.

Restricting Calls from Ohio Prisoners or a Specific Inmate

If you have received a telephone call from an Ohio prison and wish to restrict further calls from all Ohio prisons or from a specific inmate, please call Customer Call Center at 1-877-650-4249 and follow the telephone prompts for this service.