Pay Your Utility Bill

Online Payment System

Utility Bill Payment Portal

Create a secure account to:

• Set up payment methods

• View statements electronically

• Set up Autopay

• Receive billing notices by email or text

• Set up Text-to-Pay

Make One-time Payment

No registration required

Online Bill Payment Instructions

Account Setup Instructions (pdf)
Instrucciones de Configuración de Cuenta (pdf)
How to Make a One-Time Payment (pdf)
Cómo Hacer un Pago único (pdf)
Frequently Asked Questions

Other Ways to Pay

Pay by Phone

Pay 24 hours a day using:

• MasterCard, Visa, Discover
• Or electronic check

Interactive Voice Response system:
(520) 791-3242

Pay by Mail

Use the pre-addressed envelope included in your bill or mail to:
City of Tucson
P.O. Box 51040
Los Angeles, CA 90051-5340

Pay at Dropbox 

(All City cashier locations are temporarily closed for in-person payments.)

• City of Tucson payment dropbox locations
• Western Union (inside Fry’s & Bashas’ & Food City)

Low Income Assistance/High Bill-Usage Alert

Low Income Assistance Program
Programa de Asistencia para Clientes de Ingreso Bajos
High Bill/Usage Alert Help

PLEASE NOTE: Tucson Water does not call customers demanding payment or solicit payments over the phone. If you have questions or would like to make a payment, please use one of the methods available on this page or contact Customer Service directly using one of the methods available below.