Parent reviews for Rockstar Games Social Club

WAYNSTIR
Support Home
Service Status
My Dashboard
Submit a Ticket
@RockstarSupport
My Dashboard
Ticket #17663563
Social Club – Not Listed
waynstir’s request:
I no longer have access to the email used to create my account. I can log in with Playstation network and other linked accounts but cannot change email as it says wrong password. I have the password stored in a program and know it to be the one I used to create account. It refuses to let me update my email due to this.

Attached are screen captures edited to conceal info I do not wish you to have.

Please respond to **********

1.jpg2.jpg
May 24, 2020
waynstir’s reply:
I need to change my email for my account. I know my password is correct which means it is either on your end or someone hacked my account and changed it. Either way I would like to resolve this as soon as possible.

3.png
May 24, 2020
Vlad S.’s reply:
Hello waynstir,

Thank you for contacting Rockstar Support.

We apologize for the inconvenience in this regards.We understand that you do not have access to the Social Club email address.

As you do not have access to that email address, we’ll not be able to make any changes to your account without proper verification of ownership of the account. Also, there were no changes made to the account in the last 365 days.

We request you to create new Social Club account with different email address so that you can link all other accounts to the new Social Club account or contact the email address domain name support to recover that email address and contact us via that email address.

If you have any further questions please feel free to contact us anytime.

Best regards,

Vlad S. Rockstar Support

May 29, 2020
waynstir’s reply:
You can’t be serious!!. NO! I will not create a new account; and the email was ISP specific and therefore not an option as I left the provider for a reason. There are ways you can verify account ownership. And a USER NAME is not an easy thing to come by. I created the account over 6 years ago(required for online play) to play GTA on PS4/3! Haven’t used Social Club in any way since as I do not care about social media. You sent me an internal message 6 years ago that your system had the potential to be compromised and changes where made to address it! Again I state I haven’t used Rockstar Social Club as I don’t care for it; therefore I didn’t get the message until the very day I submitted this ticket! This is your doing and you should fix it!! Having purchased a title not just once but 3 times on 3 different platforms! I should be due far more effort to remedy this issue than back up and punt!!

4.JPG5.JPG
May 30, 2020
Start reply here
Upload (.jpg, .png, .gif, .txt)
Drop Files Here To Upload
(Max File Size 20 MB)
5.JPG
Thank you. Your comment has been added.
Status
Open
Platform Handle (SteamID, PSNID, Gamertag)
Waynestir
CORPORATEPRIVACYLEGAL