NameCheap | Better Business Bureau® Profile

I Registered my domain in the year 2013 as Eldees.com. It was hosted by Namecheap.com, along with two other domains, Sestexas.com and EldeesAttic.com. My main business domain Eldees.com was due for renewal in Nov 2022. This domain is the name of my main business. Namecheap.com informed me via email that my domain was due for renewal, however, when I tried to renew my domain there were problems with passwords that did not work. Each day for the next two months I spent 1-2 hours daily trying to enter the website to renew Eldees.com. Also, spent many hours over the phone speaking with NameCheap.com Support. Finally in Jan 2023, I was able to login to the website. My domain. Eldees.com was no longer available for renew. The Support person informed that my domain had expired and that I needed to contact ICAAN.com in order to get it back. I was informed that the price would be high. I contacted ICAAN.com and they provided no support or information. I checked online for Eldees.com and saw that my domain was for sale with GoDaddy.com $3,499. NameCheap.com operates in a fraudulent manner by preventing the renewal of my domain when due by not allowing me to login to my account to renew my domain. I kept me locked out of my account until my domain had expired. After expiration, NameCheap.com informed via phone conversation that it will cost a lot to get my domain back. My domain Eldees.com is the name of my Etsy business. I have operated this business since 2013. Now, the website does not work due to the fraudulent practices of NameCheap.com. On the NameCheap.com chat, email and phone conversation, I have a long history of communication, but their motives are clear. They managed to prevent the renewal of my domain by preventing me from login to my account until after my domain had expired. Now they are attempting to profit from my domain by selling it for an extremely high price. I named my domain Eldees.com after my mother. The name is sacred. I contacted ICAAN. No help.