Infobip and Zalo Bring Together the Best Customer Experience for Businesses in Vietnam

The new service provided by Infobip and Zalo offers not only seamless communication experiences but also sizable added business advantages for both enterprises and their customers. Companies or businesses can utilize ZNS for a wide range of customer-centric, personalized messages and inquiries including booking confirmations, banking transaction alerts, online order status updates, and payment reminders to name a few. They can meet both their business needs and regulatory requirements through connections to Infobip’s services using firewalled in-house servers, or API connections from existing systems and a direct web portal. Additionally, 68.17 million internet users in Vietnam can derive more flexibility and convenience from ZNS compared to traditional means of communication such as SMS, calls, or email.