How to contact Facebook support and get help for issues with your account

Figuring out how to contact Facebook can be difficult, as it does not accept phone calls for customer support.
You can try to contact Facebook customer support via email, but responses aren’t assured either.
Facebook’s Help Center is the best way to report a problem with your account or other issues.

Don’t bother trying to call Facebook.

If you dial either of the Palo Alto-area phone numbers for the social media mega platform, (those are 650-543-4800 and 650-308-7300, for the record), you’ll get a recording.

It will talk you through a series of menus, with each option directing you to send an email to an appropriate account. These include [email protected] for media inquiries and [email protected] for law enforcement concerns. For press inquiries you are able to leave a voicemail if you want to avoid the email queue.

But if you hit 1 for customer service? The recording will direct you to click the word “Help,” saying that it’s “at the bottom of any Facebook page.” Here’s the thing: it isn’t. In fact, if you’re on your main Facebook feed, there is no “bottom” of the page.

Here are a few things you can do instead to actually contact Facebook support for help with your account or other issues.

How to contact Facebook support

If you want to contact Facebook, you’ll first need to log into your account. On the desktop site, look up at the top right corner of the screen. There, you’ll see a downward-facing arrow — click it and select Help & support from the dropdown menu. From there, you can select Help Center, Support Inbox, Report a problem, or Check Wi-Fi connection.

The Facebook homepage, with the user settings menu highlighted.

Find Facebook Help & Support in the dropdown menu in the top right.

Alex Johnson/Insider

You can choose from the following options within Help & support:

Help Center: Short blurbs on common issues and recommended solutions to problems Facebook users may have.
Support Inbox: Updates on Facebook issues and quick access to digital safety information.
Report a problem: Send feedback to Facebook about desired features, as well as report bugs or issues with site functionality.
Check Wi-Fi connection: Run an internet speed test without having to leave Facebook’s website and review the results of previous speed tests as a benchmark.

The Help & Support dropdown in the user settings menu.

Here, you have the option to navigate to the help center or report a problem to Facebook.

Alexander Johnson/Insider

Click on Report a problem and another menu will pop up that features two clickable options:

Help us improve the new Facebook: If you have a suggestion to make about a dysfunctional feature, select this option.
Something went wrong: If you’ve encountered an issue with the site, choose this option to fill out a short form outlining your complaint.

The options to suggest an improvement or report an issue to Facebook.

You can report bugs or issues with the site by selecting the options under “Report a Problem.”

Alexander Johnson/Insider

For more general customer service inquiries, Facebook is rather inscrutable. Because you’re unlikely to get your questions answered with a call, your best bet may be to go to the Help Center and browse the library of information that already exists.

How to contact Facebook via other social media platforms

Another way to attempt to connect with Facebook is to reach out to them through or mention them on another social media platform.

You can send a direct message to Facebook via Twitter or use their @Facebook Twitter account in a Tweet you post. If it gets enough traction, they will likely see it.

You can also approach Facebook via Instagram direct message or by including the Facebook handle in a post, but unless you get a lot of likes, chances are you’re better using the Facebook Help Center.

Finally, you can also try reaching out to Facebook and Meta’s official pages, “Facebook” and “Meta for Business,” depending on your needs.

If you’re still having trouble, check out our guide on 7 ways to troubleshoot Facebook issues.

Steven John

Freelance Writer

Steven John is a freelance writer living near New York City by way of 12 years in Los Angeles, four in Boston, and the first 18 near DC. When not writing or spending time with his wife and kids, he can occasionally be found climbing mountains. His writing is spread across the web, and his books can be found at www.stevenjohnbooks.com