Esurance Auto Insurance Review | The Ascent

Esurance Car Insurance Snapshot

Pricing
The premiums are a bit higher than average in some markets, but Esurance is still not the highest-priced insurance company on the market.

Discounts
Esurance offers the standard discounts common in the industry, including those for good students and for safety devices on vehicles. It’s also possible to save by installing the DriveSense app and using it for trips.

Perks
Esurance offers easy online account management and has high rankings for customer satisfaction. It also offers additional savings opportunities for motorists willing to have their driving monitored by an app.

Customer Service
Esurance provides customer service online and via phone rather than through an in-person agent network. Insurance claims can be made either via the internet or by phone. The insurer received top marks in California in an older J.D. Power customer satisfaction survey. It is also part of the Allstate Family, which earned high customer satisfaction ratings in a number of regions, according to J.D. Power. However, there were mixed reviews on the Better Business Bureau website, with some customers reporting issues getting claims paid although others had a positive experience.