Dish Network Customer Service Complaints Department | HissingKitty.com

I recently had Dish installed at my home. To make a long story short they drilled holes in my aluminum siding when they did not need to. They left the wires hanging in my basement with no brackets. They cut the cable lines and left them attached to the tv. They left their trash and also left the gate open, my dog was in the street when I came home. I was not there during install and my wife has absolutely no idea about was is acceptable damage to a home and what is not and signed her name. Which was on a phone with absolutely zero words just had an x with a line to sign. I called in and they sent a rep out, his words were and I quote ” That is definitely wrong, and I would not have done it that way.” “There are pre existing holes over here they could have gone through” also ” We will replace the pieces of siding or cut you a check for the repairs.” After that he said that we would hear from him in two days, two weeks go by.

We receive a phone call stating that they will re route it and fill the holes with caulking. ITS ALUMINUM SIDING I told him that it was unacceptable and bull bleep. I asked this manager his name and he proceeded by hanging up on me, what??? a manager. I made zero threats nor was I cussing him out, he flat out got mad and hung up because what I was saying. After that about 6 days later we receive a letter in the mail saying that the man who came to our house reported that the job was ” perfectly fine and up to standards”. He flat out lied to my face. And the letter stated that they were not going to do anything anymore?? So they completely backed out of what they had said? So I call again this time they offer me 3 free months and 150 bucks.

I tell them that is not the point I want the job fixed not free service. I am sooo very sorry that this is so long but I have no idea of what to do. I want to write a letter to someone high up stating that this is not their home or their choice of what is acceptable for my home. They made holes right on the northwest corner and about 6ft down the west side of my home, all the weather comes that way. Not to mention there were spots where previously run cable had been. The representative also noticed that and took pictures. This was a 21 and 18 year old installer who took the shortest route possible…literally. And they ruined expensive siding, which is why they wont just replace it. But they say it was standard and she signed, Is there anything I can do at all?? I don’t care what it is I just need to do it, they can not win they are just being cheap and thinking they can get away with it. One last thing the rep is the one who hired in the installer.

Problems:
1. Holes on weathering side of house, when there were alternate entries.
2. Wires left hanging with ZERO brackets, not exaggerating at all.
3. Trash
4. Dog
5. Being lied to
6. Backing out of what they said
7. Cables still attached to tv while being severed