Cheap Flights from London to Frankfurt Airport from $59 | (LON - FRA) - KAYAK

Pros:

“Nice crew and prompt service”

Cons:

“Crammed, narrow seats”

Pros:

“Great crew & good complimentary food”

Cons:

“More seat pitch”

Cons:

“Staff was very friendly, courteous and helpful.”

Cons:

“Swiss air returned my bagage damaged and there is no way to report it!”

Pros:

“Seats were comfortable”

Cons:

“Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks”

Pros:

“Wonderful on board service from the crew”

Pros:

“Crew was great, seating comfortable.”

Cons:

“You could have had my luggage arrive. Now I don’t know where it is”

Cons:

“Delayed”

Cons:

“Delayed flight.”

Pros:

“3 – 2 seat arrangement and lots of leg room. Excellent boarding.”

Cons:

“Bread of sandwich was dry.”

Pros:

“It was a lovely easy flight, always lovely flying star alliance.”

Cons:

“Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better”

Pros:

“friendly and helpful crew”

Cons:

“organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker”

Cons:

“Boarding time needs to be longer. Also, too little time between connecting flights.”

Cons:

“Swiss precision”

Cons:

“45mn late”

Pros:

“Really good flight. Clean,on time, efficient. Early arrival even”

Pros:

“flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off.”

Cons:

“Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again.”

Cons:

“I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don’t have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions.”

Pros:

“The crew was very helpful & friendly”

Cons:

“The a/c or fans were on too high”

Pros:

“Good crew.”

Cons:

“The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?”

Pros:

“Lots of room because plane was half full”

Cons:

“I arrived almost early enough to get on an earlier flight. I think if I’d pleaded a bit more…”

Pros:

“I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief.”

Cons:

“It was delayed”

Pros:

“Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow.”

Cons:

“TV was a bit small”

Cons:

“The seats were uncomfortable, smaller aircraft”

Pros:

“Crew memebers were so kind at all times. Even thou’ it was a short flight they gave us a free snack and beverages AND a bonus chocolate!”

Cons:

“Nothing it was all great! Even music was playing while we waited on the plane.”

Pros:

“We like being able to check our ski equipment without extra charge. Service is consistently professional and courteous.”

Cons:

“Being charged for seat selection. The late hour of departure for the Boston to Zurich flight.”

Pros:

“Check in easy”

Cons:

“Weren’t told enough about delays … very tight seating crew was friendly”

Pros:

“Flight was exactly on time as described. Crew was friendly”

Cons:

“My tv screen wasn’t working.”

Cons:

“30 mins late both ways”

Pros:

“Pretty much on time even with snow conditions!”

Cons:

“Coffee was pretty much cold.”

Pros:

“I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!”

Pros:

“Good clean service that Swiss is known for.”

Cons:

“There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag.”

Pros:

“typical Swiss quality”

Cons:

“Delay. Missed train connection. Business class went to row 15 To then leave it empty”

Pros:

“Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome.”

Cons:

“The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!”

Pros:

“Well managed flow of services, polite and helpful staff, quiet environment, good air in the cabin.”

Cons:

“1h45 departure delayed with no compensation.”

Pros:

“Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother.”

Cons:

“Nothing”

Pros:

“From my previous flight, the crew informed the flight attendants to LA about my condition. This crew checked in with me every few hours to make sure I was comfortable and had enough tissues and tea to make it through the 12 hours.”

Pros:

“On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing.”

Cons:

“At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights.”

Cons:

“Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind.”

Pros:

“What I liked is that they didn’t really focus on the weight I had little more weight and they didn’t really make an issue for me”

Cons:

“Geneva airport is so busy on the weekend I had to stay in the line for 20 minutes it’s a little annoying”

Cons:

“smooth & efficient friendly crew”

Cons:

“They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter”

Pros:

“fast boarding, great crew.”

Cons:

“when is SWISS going to change serving something else rather than this chocolate bread during morning flights?”

Pros:

“I appreciated the big meal, dinner, about 2 hours into the flight. Nice to have real metal utensils, not plasticware, to eat with. The ‘breakfast’ for the overnight flight was more of a throwaway: muffin, granola bar, fresh fruit cup. Nice to get wine, or maybe beer(?), with dinner at no extra charge, served from regular wine bottles, not individual-serving containers.”

Cons:

“$35 per flight leg (Lufthansa policy) to choose seats was distinctly annoying. I didn’t know when I booked the flights, so the surprise $70 add-in (for round trip definitely would have figured into the price/schedule choice in the first place.”

Pros:

“only a short 1 1/2 hr flight but the attendant was wonderful.”

Cons:

“only problem was with the pull out tray. We were in a bulkhead seat and my husbands tray was loose and tilted and his juice spilled all over. The attendant was very good and helpful in cleaning up. Think that the trays should be checked and tightened if necessary.”

Pros:

“The food was excellent and the staff were attentive. The flight was smooth and the captain kept the passengers well informed”

Pros:

“The crew and the seat !”

Cons:

“The food because of coronavirus the service was scaled back”

Cons:

“Outstanding”

Pros:

“Great”

Cons:

“Room temperature control should be better.”

Pros:

“Efficient and on time.”

Cons:

“All fine.”

Pros:

“Food is not bad”

Cons:

“The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!”

Pros:

“NOTHING. Never made the connection.”

Cons:

“Flying your passengers to your hub so they can make their connecting flights, for a start…”

Pros:

“check in..Gatwick S.”

Cons:

“cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace.”

Pros:

“شكرا لكم”

Pros:

“Entertainment and punctuality”

Cons:

“I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap.”

Pros:

“Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy.”

Pros:

“Good crew. Clean”

Cons:

“A little late”

Cons:

“This flight seems to be overbooked a lot! Why does Turkish Airlines let this happen so often? Had the same situation on my way to Istanbul. It just takes sooo much time and everything will be delayed and people get angry all along….”

Pros:

“Entertainment options good”

Pros:

“Largely pain free experience”

Pros:

“Crew was very helpful & friendly. Cabin was well pressurized.”

Pros:

“Flight cancelled on whim of pilot due to a single faulty toilet.”

Cons:

“Everything.”

Pros:

“There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers.”

Cons:

“I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling”

Pros:

“I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you”

Cons:

“I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you.”

Cons:

“I could not use my ticket I was trying to extension date but customer services terrible”

Pros:

“The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied.”

Cons:

“The leg room was a bit limited on long flight.”

Cons:

“Transfer desk in Istanbul is terrible. Poor customer service. It took 6 hours to get transferred from the airport to the hotel.”

Pros:

“It went all ok except the space between rows”

Cons:

“Slow service by crew and space between seats”

Cons:

“Nothing”

Pros:

“Efficient and pleasant. Affordable and most importantly very clean!”

Cons:

“Old style lie flat (but not horizontal) seats”

Cons:

“Not enough movie varities.”

Pros:

“Arriving safely”

Cons:

“Seats horrible, food not eatable, poor service”

Cons:

“I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !”

Pros:

“Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world.”

Cons:

“We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean.”

Cons:

“Could not order my special meal in advance, because of turkish airlines website problems, and ended up fasting”

Pros:

“No real issues, we were served a decent meal, plane was new and the crew were friendly.”

Cons:

“Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m.”

Pros:

“Smooth ride, with no delays”

Cons:

“Woman sitting next to me with her baby made the whole ride uncomfortable”

Cons:

“I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!”

Pros:

“I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time .”

Pros:

“Great flight, crew and experience.”

Cons:

“Breakfast selection was a bit subpar”

Pros:

“The entertainment choice and availability of USB port for charging was excellent.”

Cons:

“This leg of both of our flights (going and return) was quite cramped. Due to an unfortunate delay on our return flight, our overall day was extended from ~8 hours to 16 hours, and had us flying through the night–very unexpected and tiring. Additionally, although we requested kosher meals well in advance, the delay/cancellation of our flights and rebooking effectively cancelled our kosher meals and there was nothing for us to eat. This was very frustrating.”

Pros:

“Other than the late departure, everything else was excellent.”

Cons:

“Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!”

Pros:

“food was good, good entertainment, comfortable seating”

Cons:

“service was slow and inefficient”

Pros:

“surpassed our expectation”

Pros:

“great company.”

Pros:

“flight was exactly as scheduled, flight attendance were extremly helpful and polite, food was good.”

Cons:

“nothing”

Pros:

“Very comfortable. The best flight i ever had.”

Cons:

“There was a problem with conecting the headphones. The chicken dish wasnt good.”

Cons:

“See above”

Pros:

“Clean, orginzed, professional pilots”

Cons:

“Too hot, few meal options”

Pros:

“Food was fantastic. There were no delays. Very enjoyable.”

Pros:

“The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time.”

Pros:

“Excellent service and food.”

Cons:

“None”

Pros:

“Was lucky to be upgraded to Business and enjoyed the premium service and convenience . Being upgraded from time to time is the reward for loyalty and I appreciate the recognition”

Pros:

“Good entertainment, USB charging for phone”

Cons:

“Bad seats, not very comfortable.”

Pros:

“Having seen so many ads promoting the quality and service of Turkish Aurlines, I was quite disappointed in the end. Only the entertainment and seat facilities were good.”

Cons:

“The boarding was a mess in Istanbul. My pre-booked seat was changed in the last minute despite asking to be located in a similar area. The staff were not attentive.”

Pros:

“Crew was great, on time flight, clean plane.”

Cons:

“Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family.”

Pros:

“Salimos a tiempo . El business es muy confortable”

Cons:

“La comida horrible . No se limpian los baños”

Pros:

“The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!”

Pros:

“Nice crew, good food.”

Cons:

“Both bathroom were not working in business class area.”

Pros:

“Loved the smooth ride.”

Cons:

“Bathroom was pretty nasty”

Cons:

“Flight got cancelled”

Pros:

“Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!”

Cons:

“A queuing system would be better-it was a bit disorganised at Amsterdam!”

Cons:

“1. In Flight Entertainment 2. Controlled In Flight Temperature”

Pros:

“The entertainment was amazing”

Cons:

“The seats were a bit hard”

Cons:

“The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time…we arrived much later than expected in Lagos”

Cons:

“The plane was very hot”

Cons:

“Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.”

Pros:

“The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)”

Cons:

“A lot of delays, on both flights. We spent twice as much time waiting than flying.”

Cons:

“The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay.”

Pros:

“Food provided, staff kind”

Cons:

“Was several hours delayed and check in took 45 minutes because they somehow lost my reservation.”

Pros:

“Everything was good except for the entertainment consul for one of our seats.”

Cons:

“One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking.”

Pros:

“Crew was nice and efficient”

Cons:

“Economy seats don’t recline enough.”

Cons:

“Inflight was better than I expected. But needs upgrading air crafts.”

Pros:

“Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none.”

Cons:

“Transfer point needs upgrade.”

Cons:

“Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily.”

Pros:

“Flight duration”

Cons:

“Very stingy with the drinks Cramped seats”

Cons:

“Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM”

Pros:

“Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say.”

Cons:

“The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat.”

Pros:

“Was happy to pay extra 45.5 pounds for laugages which was hidden”

Cons:

“Not happy to pay extra money for my case”

Pros:

“Shirt flight but well catered, boarding was efficient and quick.”

Cons:

“Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside”

Pros:

“Flying with KLM is a pleasure”

Pros:

“Crew was great, very nice”

Cons:

“Not enough legroom”

Pros:

“Nice flight …was comfortable travel …good food.Thanks”

Cons:

“No such things”

Cons:

“infotainment was down. Lost my luggage the flight was delayed”

Pros:

“Norhing”

Cons:

“They have mabaged to lost my luggage”

Pros:

“Food was good and crew members were very nice”

Cons:

“My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that.”

Cons:

“I can’t take the flight because i’m not Chilean and I don’t have a reembolse or other flight ,… nothing . Finally I take other flight with other company”

Pros:

“Good information and helpfil boarding.”

Cons:

“Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area.”

Pros:

“The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble”

Pros:

“Seats were comfortable”

Cons:

“Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time”

Cons:

“Bag was lost”

Pros:

“The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight.”

Cons:

“I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi.”

Pros:

“In flight food was enjoyable”

Pros:

“good service”

Pros:

“I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly”

Cons:

“Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!”

Pros:

“Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good.”

Cons:

“Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!”

Pros:

“The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful.”

Cons:

“The entertainment was quite dated and didn’t have new movies etc”

Pros:

“Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly).”

Cons:

“KLM’s new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom.”

Pros:

“Night flight so no entertainment allowed sleeping”

Cons:

“Kosher food could be improved”

Pros:

“Flight attendants tried their best given what they had to work with.”

Cons:

“They can not retire these old Boeing 747’s soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off.”

Pros:

“I ended up getting home with less delay than originally predicted. I guess that’s a good thing Also delta customer service was super polite and trying to help when I called”

Cons:

“Delay again… seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years… this time it was 3hours wait due to a technical issue… no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all..”

Pros:

“Having exit aisle made a huge difference in comfort Crew were EXCELLENT”

Cons:

“Food was not very good Tasteless and rubbery”

Cons:

“sardines!”

Pros:

“KLM food and service are great”

Cons:

“Comfort mostly”

Pros:

“Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew.”

Cons:

“Movies available weren’t to my taste, which isn’t important anyway.”

Pros:

“uncomfortable seats”

Pros:

“Great crew”

Cons:

“an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates”

Pros:

“The crew”

Cons:

“Boarding”

Cons:

“Nothing. The plane was clean, everything was on time, and everyone was polite and professional.”

Pros:

“Nice flight attendants,”

Cons:

“Timeliness”

Pros:

“Nothing.”

Cons:

“They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th…”

Pros:

“The crew was great.”

Cons:

“My seat would not recline at all”

Pros:

“Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever… just a lucky day”

Pros:

“Clean aircraft, polite crew.”

Cons:

“1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 … but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food”

Cons:

“Overhead space on plane was very limited.”

Pros:

“I like the food and servise”

Cons:

“Transfer in Frankfurt was impossible on time. Had to rebook later flight”

Cons:

“Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US.”

Pros:

“Seats more comfortable.”

Cons:

“Flight left late. Unboarding took a long time. Didn’t hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit.”

Cons:

“I had a weelchair and nobody assist me in Viene in Austria And I lost”

Pros:

“Everything was good”

Cons:

“Red uniforms are ok but red tights awful”

Pros:

“Nothing so far”

Cons:

“Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm”

Pros:

“Love the A 380-800”

Cons:

“Out luggage did not make it to Houston from Frankfurt. We were late from Vienna but Lufthansa held the plane and extra 30 minutes in Frankfurt so that the baggage could make it from the feeder flights and it still didn’t. We were promissed out luggage on Sunday evening. No one called and as of Monday morning no news.”

Pros:

“Smooth ride, good breakfast and charming flight attendant.”

Cons:

“Nothing”

Pros:

“Friendly staff, on time flight. Nice refreshments”

Pros:

“Not a long run.”

Cons:

“Seats too too tight. Uncomfortably tight.”

Pros:

“I watched three good movies during the flight to London. I enjoyed them.”

Cons:

“Nothing particular.”

Pros:

“The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known.”

Cons:

“See previous comments”

Pros:

“The plane was comfortable and clean. Internet was offered”

Cons:

“The Internet didn’t work. Although boarding was good the person making the announcements needs to know she should speak up.”

Cons:

“Flight delayed”

Cons:

“Flight was late”

Pros:

“The aircraft was very clean. Very friendly crew.”

Pros:

“Leg room, kind staff in the airplane”

Cons:

“Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations.”

Cons:

“seats too cramped”

Pros:

“Great crew, efficient boarding, on time”

Cons:

“No entertainment, plane seemed a bit old as it made weird noises at certain altitudes”

Pros:

“Right on schedule!!”

Pros:

“The female attendants were nice.”

Cons:

“The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn’t seem to realize the challenges associated with what I was doing. Also, my child’s screen would not work most of the time, even though I told the attendants.”

Pros:

“It was such a short flight, no comment for this leg.”

Cons:

“No organized boarding system, the entire plane was told to get in line at the gate with the exception of business/first class and elderly or people traveling with children.”

Pros:

“The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old.”

Cons:

“I didn’t like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn’t understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, “a tidy plane helps flights be on time :-)””

Pros:

“Glad to have coffee and sweet treat. Attentive and pleasant crew.”

Pros:

“The service on board was fantastic. The flight was very smooth.”

Pros:

“Everything”

Cons:

“Nothing”

Cons:

“They could not issue boarding pass for the all the segments of the travel. The agent had to talk to someone in order to even issue the boarding pass and even though the bags were checked in all the way to Pittsburgh boarding passes were not issued. I cannot blame the agent because Luftansa had issued the ticket for this Austrian Airline flight.”

Pros:

“Salzburg airport connection first leg flight”

Cons:

“We were stuck on the ground at London for what seems like ages.”

Cons:

“It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can’t rate this flight because it had nothing to do with Austrian Airlines. You need to update your site so that it clearly states “Operated by…” when people are booking.”

Pros:

“Really enjoyed the quick and pleasant service from the crew.”

Cons:

“This was actually one of the better flights I have been on.”

Cons:

“My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn’t believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience.”

Pros:

“Not at all a comfortable experience, but I suppose it served its purpose.”

Cons:

“Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice…. Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines.”

Pros:

“The crew were nice.”

Cons:

“Food & extremely old plane with no electrical outlets no Wi-Fi and the entertainment system was rubbish . The food was terrible. One passenger mentioned that the bathroom was in terrible shape. I actually tidied up the bathroom before I left cause my bathroom was also in terrible shape or getting there. This plane needs to be retired it is so old! United Airlines should be embarrassed! I can’t believe this plane is still in circulation at least the inside of it! How about updating it to modern times?”

Pros:

“I liked the service and the polite staff. Timelyness also we liked.I will use united again.”

Pros:

“The flight was quick, food good, crew friendly. we landet earlier than expected.”

Cons:

“This was an older plane and even I paid for economy plus, there was no outlet, no on ddemand movies and the seat was not as comfortable as in a newer plane. Very little space in the overhead departments, even for carry on luggage.”

Cons:

“The entertainment did not work good the entire flight”

Cons:

“Food was not fully prepared. potatoes were hard.”

Cons:

“I could put my seat down, the button wasn’t working..”

Pros:

“Crew was amazing and seats were comfortable.”

Cons:

“Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible).”

Pros:

“A very quick flight, but the crew was quite friendly!”

Cons:

“I would have liked for there to have been a gluten-free snack available.”

Cons:

“Very professional, helpful and friendly. Clean, great ride, smooth landing.”

Pros:

“Very helpful and accommodating”

Cons:

“Thanks Lufthansa for amazing service!”

Cons:

“The bathrooms really needed more care in this trip, VERY different from my trip to Brazil.”

Cons:

“Better entertainment”

Pros:

“The economy seat was surprisingly comfortable”

Pros:

“We upgraded our flight from Frankfurt to business class–so worth it.”

Pros:

“It was very comfortable and service was great and good food and drink”

Pros:

“Not much compare to other airlines”

Cons:

“Food!”

Pros:

“I liked that we got served a lot of snacks and food :)”

Cons:

“Nothing honestly! Smooth flight :)”

Pros:

“The plane was on time and staff on the plane where nice”

Cons:

“Walking from one terminal to terminal was quite a problem. when the staff are checking before you pass through the security after you arrived form Lagos to Frankfurt was quite rude. I had a electronic boarding pass on my phone for some reason the wifi from the airport was slow in allowing my electronic boarding pass to work and the staff was impatience with me and rudely asked me to get off the line.”

Cons:

“The flight never took off after 3 hours on board on the tarmac. There was poor communication from the staff at the airport and no compensation from Lufthansa.”

Pros:

“The food out of everything”

Cons:

“Customer service , the air craft , the blankets”

Pros:

“Food was good but it would be great if we can select more options online before boarding the flight. Beverages were served without ice and you have to ask for ice cubes every time”

Cons:

“AC in flight from Seattle to Delhi was at high temperature so we didn’t use any blankets or were not comfortable enough to sleep”

Cons:

“Online check-in did not work. When I checked in at the airport, I received only a middle seat.”

Pros:

“Everything especially the food and the friendly stewardesses!N”

Cons:

“Nothing”

Cons:

“Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow.”

Pros:

“Crew was nice.”

Cons:

“This was an emergency trip to see my mother who was in the hospital. The flight was delayed so I had no option but to board the next day since I wouldn’t be able to make it to the connecting flight in Frankfurt. They couldn’t give me another connecting flight since it was all full. Because I booked my ticket only hours before my flight, they said it might not be possible to fulfil my meal request since there’s a 24 hours cut off. However, now I had to cone back to the airport and take the next days flight which gave the airline more than 24 hours from my original meal request. I still did not get the meal I requested, the crew didn’t know about it and didn’t have any to spare. This was my first time flying Lufthansa, I probably won’t try it again.”

Pros:

“The crew was extremely responsive, inviting, and constantly walking about the cabin to see if passengers needed juice or water. The boarding, for such a large flight, was pretty smooth.”

Cons:

“The small screens for entertainment need to be updated. It took mine a few minutes into the flight before I could access all of the entertainment options. Additionally, the touchscreen was very difficult to navigate, as it jumped between non-responsive and too sensitive throughout the flight. Furthermore, the headphone jack should be updated, so that passengers can use their own headphones without an adapter. The headphone audio setup at my seat did not work very well.”

Cons:

“No problems average flight slight delays.”

Cons:

“Leg room was less”

Pros:

“Smooth flight”

Cons:

“Movie selection is very limited”

Cons:

“no tv and long flight. Food was terrible.”

Pros:

“Accurate. Friendly.”

Cons:

“My suitcase weal broke during the flight!!”

Cons:

“The food is not tasty”

Pros:

“Ewerything”

Pros:

“Comfort, food, service – all were superb.”

Cons:

“Can’t think of a thing.”

Pros:

“The crew was spectacular. They had 20 crew members.”

Cons:

“Our luggage did not arrive at our final destination of Madrid. It was awful. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down.”

Cons:

“It was a great flight”

Pros:

“I enjoyed the meal service, drinks and entertainment.”

Cons:

“My final leg of the trip was delayed by 3 hours, making us sit on the plane. I missed my connection in Minneapolis. Not happy because the airline did nothing to help me get home.”

Pros:

“The food was okay and the crew did their best to make us comfortable once we were on board. We flew business class, so that was probably a factor.”

Cons:

“Everything else was horrible. When we got to the airport, they didn’t even know we were coming. They sent us to two other airlines, assuming we were flying with a partner airline, then tried to shift the blame onto Kayak. When — and ONLY when — we pointed out that we’d actually booked directly through Condor and Kayak had only served as the intermediary, they gave us a direct line to call. Then their agent said “You can’t always trust the people at the desk, you know.” Oh, really? If I can’t trust your own agents, who can I trust, exactly? It turned out that we had an initial flight to Minneapolis, which was NOWHERE on the itinerary, on Sun Country. The Sun Country folks, thankfully, were enormously helpful and we made our flight with 2 minutes to spare. But it doesn’t end there. We’d paid for business class all the way, but only got it on the interseas portions of our flights. And they lost our luggage on the way home, to boot. Take home lesson? NEVER FLY WITH CONDOR. I’ll walk to Europe before ever booking with them again. And I’ll make sure that all my friends and colleagues, all of whom travel extensively, know of our experience.”

Pros:

“This leg of light was good. Service on board was very good.”

Cons:

“no complaints.”

Pros:

“Crew was friendly. Received very filling meals. Free movies available for watching.”

Cons:

“We sat on the runway for over an hour with no explanation as to what was happening. At least overall, we only arrived half an hour late.”

Cons:

“Seats recline too much. When the person in front of you reclines his/her seat, you feel like you’re in a tunnel with the seat back just inches from your face. However, the flight attendant was very kind and asked passengers to lift seats for the main meal, which was very nice.”

Pros:

“The flight itself was fine.”

Cons:

“Getting to LHR early for. 6:30 am flight was no use since they don’t have any departing flights between 11pm and 6 am. So we were stuck in the lobby for hours until ticket agents arrived at 4 am. There was one open coffee shop however. Then we waited for security to arrive at about 4:30 am to get through and it was quite a slow shake down. One through there were no restaurants open until 5-5:30 am. The flight itself was fine. Facilities at Frankfurt were minimal with toilets offering only one stall each. While standing in the long queue a lady and her young daughter were rudely ushered out by the male custodian for cleaning, and then it could not be used for another 10-15 minutes.”

Cons:

“old model aircraft”

Pros:

“Good in-seat entertainment”

Cons:

“Uncomfortable seats Mediocre Food”

Pros:

“Professional crew, easy travel.”

Cons:

“Close seating.”

Pros:

“this flight was short and sweet!”