Boss Laser – Professional CO2 and Fiber Laser Cutters, Engravers and Markers

Jack Meadows

I have had several interactions with the support staff at Boss laser, most of these end up with me being sent a PDF of how to solve the issue its usually a quick phone call and I end up repairing myself. I had a new issue yesterday and had tried everything in my power to repair my unit but to no avail. I sent a detailed email to tech support and I received a call from Charley. My issue was that I had a power outage in mid operation of a cut. I ended up with a x and Y axis error that I reset but after all the issues going through what I thought would get me back up and running my rotary would not engage. Charley took over went over all possible issues. Charley got me up and running and it appears that when the unit shut down the rotations went to 500 revolutions instead of the needed 12500 speed for the Piburn. Charley is a rock star !!!!!!!!!! On a scale of 1-10 10 being the best I rate Charley a 10. Huge shout out to Charley, Keep this valued member on your staff. This man sorted out my unique issue to my utmost satisfaction.