AppleCare Professional – Enterprise Support

IT department support

AppleCare for Enterprise includes AppleCare Help Desk Support which provides unlimited telephone technical support for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. You can even get help for Apple Business Manager or Apple School Manager when you call.

For more complex issues, AppleCare for Enterprise gives you an incident of IT department–level support each year. You’ll get help with complex deployment and integration scenarios, including MDM and Active Directory.

You can also purchase additional IT department support through an AppleCare OS Support agreement for an additional fee.

Whether you have occasional questions or you need assistance on a regular basis, Apple has flexible support plans to fit your requirements.