AIN Reviews | Read Customer Service Reviews of www.angelinvestmentnetwork.co.uk

Not really helpful and dodgy!

Not really helpful. A money spinner for the owners. The cancellation policy is dodgy and deliberate. I think short-sided too. That did it for me. They have their ‘standard spiel’ on how they have mentioned their cancellation clause in their T&Cs. Anyway, I won’t recommend.

The cancellation policy is quite punitive. Especially at a time when founders are busy looking around to get investments, the last thing on their agenda is to track when a renewal or repayments period will end.

I don’t think there is a non-auto renewal option on their platform so every user has to commit to ongoing deductions and hence keep tracking when the the next renewal date will kick in. They already have your bank details, so they automatically deduct the fee.

I’m not the only one complaining about this. A good number of their poor rating on trust pilot is due to this issue. I guess they probably don’t care as much for customer satisfaction, loyalty or repeat business. The moment, I saw the fees were deducted automatically, I cancelled my subscription right away. They get to have a paid customer slot that will not be used for the next 1 month but I’d rather take that chance than be automatically charged again, especially if I think I might not need the service subsequent months.

Date of experience : November 30, 2022