A Bluetooth Personal Area Network device may stop responding after a surprise removal of the device from a computer that is running Windows 7 – Microsoft Support

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a “Hotfix download available” section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The “Hotfix download available” form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes 

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under “Windows 7/Windows Server 2008 R2” on the page. Always refer to the “Applies To” section in articles to determine the actual operating system that each hotfix applies to.

• The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

  Version

  Product

  Milestone

  Service branch

  6.1.760
  0.16xxx

  Windows 7 and Windows Server 2008 R2

  RTM

  GDR

  6.1.760
  0.20xxx

  Windows 7 and Windows Server 2008 R2

  RTM

  LDR

• GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

• The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the “Additional file information for Windows Server 2008 R2 and for Windows 7” section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Bthenum.sys

6.1.7600.16385

34,816

13-Jul-2009

23:51

x86

Bthport.sys

6.1.7600.20742

393,216

24-Jun-2010

08:05

x86

Bthusb.sys

6.1.7600.20742

60,416

24-Jun-2010

08:05

x86

Fsquirt.exe

6.1.7600.16385

219,648

14-Jul-2009

01:14

x86

For all supported x64-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Bthenum.sys

6.1.7600.16385

41,984

14-Jul-2009

00:06

x64

Bthport.sys

6.1.7600.20742

552,448

24-Jun-2010

09:47

x64

Bthusb.sys

6.1.7600.20742

80,384

24-Jun-2010

09:47

x64

Fsquirt.exe

6.1.7600.16385

229,376

14-Jul-2009

01:39

x64